0191 567 0101
Hedleys and Co. staff have an extensive range of expertise and experience and are passionate about the delivery of a quality legal service, specifically in relation to the following areas: - Property Law Business Law Private Client Work Family Law Personal Injury & Accident Claims Civil Litigation Harassment & Domestic Violence. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hedleys & Co on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hedleys & Co. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hedleys & Co and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hedleys & Co performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hedleys & Co and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hedleys & Co compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Hedleys & Co offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Residential Conveyancing
Anonymous
Collected on:
I was drawn to the firm by their compelling advertising. Leo's punctuality and concise communication style greatly enhanced my experience, and I appreciated the convenience of the conveyancing service they provided.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Residential Conveyancing
Timothy Graham
Collected on:
Excellent Job Thank you for everything
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Residential Conveyancing
Andrew
Collected on:
Both were available to answer questions by phone and email, always with a prompt response, saving both time and effort and speeding up the whole process - excellent communication and less stress with the selling process - Thank you.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Probate
Anonymous
Collected on:
Having used Hedlrys in 2016 to deal with our wills we hold no hesitation in going back to the practice.
The efficient way they handled our 2016 visit, had not changed. The same efficiency applied to any needs in 2023.
I would use Hedleys again without a second thought.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Residential Conveyancing
Ms Osagie
Collected on:
It was a long process but it ended well, and I appreciate the entire conveyancing team for their hard work
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Lasting power of attorney
Anonymous
Collected on:
I was made to feel at ease, everything was explained in everyday language. I will use this solicitor again if needed.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Lasting power of attorney
Norma
Collected on:
Progress was explained simply at home as my husband is disabled and a visit to our home was great. Process completed very easily and satisfactorily.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Probate
Kathleen
Collected on:
I was anxious about approaching solicitors after the death of my husband. However, at Hedleys I was greeted with professionalism, warmth, patience and understanding. I'm so thankful that my late husband's affairs are now taken care of. I can confidently highly recommend Hedleys Solicitors.
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Matter Type:
Residential Conveyancing
Mr Mark Dunn
Collected on:
Excellent communication and constantly kept in the loop. Fast and efficient
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Verified review
This review has been left by a verified client who used Hedleys & Co.
Anonymous
Collected on:
Dealt with sale of flat. Communication was a little difficult at times. Impossible to contact by telephone, everything via email. However, emails were responded to quickly. There were some issues with the leasehold which were not picked up on until quite far on in the sale.
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royce
Collected on:
Thinking of asking FCA or NCA how is called when a conveyancer like Hedleyes doesn't send you any important communication for your matter to be sloved until the late fees are coming to a few thousand. Is that fraud or I'm having a physical brakedown at this point after being the late fees documentation? Just wondering out of science 🤔
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MESA
Collected on:
They are charging around 1300 late fees and is impossible to get in touch with them to finish a propiety conveyancing. So at their fault is charging the customer this will be a FCA authority and ncca and customer complaints government to have a look I to it - to me sounds like fraud.
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Complaints
Collected on:
More reviews and legal actions as many as possible will follow if the communication and STOP CHARGING LATE FEES IF YOU HEDLEYES ARE LATE IS NOT VUSTOMER FAULT. Otherwise will be removed.
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Cristina
Collected on:
I have had an extremely frustrating and disappointing experience with this firm regarding my property purchase. Initially, my case was handled by three different solicitors, leading to unnecessary confusion and delays. Despite providing all required documents promptly, I faced last-minute requests for additional information and a significant increase in the quoted fee, far beyond the initial estimate.
Communication has been a major issue. It is nearly impossible to reach anyone by phone, and emails go unanswered. Despite assurances of lower fees, I was charged an additional £1,200 due to delays on their end. The service has been unprofessional and inadequate, causing immense stress and frustration.
I strongly urge potential clients to consider these issues before engaging with this firm. My experience has been overwhelmingly negative, and I would not recommend their services. If this is not going to be an amendment nor reviews and further legal actions will be taken will settle.
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Patrick
Collected on:
From start to finish Hedleys provided a faultless and courteous service almost making moving house fun!
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Hedleys & Co have provided legal services to clients in Sunderland and the surrounding area for over 100 years. In recent years we have expanded our delivery boundaries and now provide our legal services in locations throughout the UK, satisfying growing customer demands. The practice has been trusted for generations to provide an efficient service giving clear advice and practical legal solutions at a fair price to both private and business clients. Hedleys and Co. also advises on buying and selling properties and on wills and planning family finances. The practice has been trusted for generations to provide an efficient service giving clear advice and affordable practical legal solutions to both private and business clients. We are a full-service Law Firm. Over the years, investment in technology has meant that we are able to offer up-to-date legal services whilst maintaining our reputation as a friendly and approachable High Street practice, with a solid base focused on service to the community. Our staff has an extensive range of expertise and experience and are passionate about the delivery of a quality legal service, specifically in relation to the following areas: - Property Law, Business Law, Private Client Work, Family Law, Personal Injury & Accident Claims, Civil Litigation and Harassment & Domestic Violence. *NEW* DEDICATED CUSTOMER SERVICES DEPARTMENT Hedleys Solicitors is undergoing massive changes in its operation. Our customer feedback indicates that a centralised, dedicated customer services department that can handle your day-to-day case queries either by telephone or email would be a welcome addition to the practice. Until we have the new telephony system fully in place, we have a temporary number to contact customer care and a dedicated email where you can raise your queries. The system is being refined, but early tests report a massive improvement in customer relations and we know that this will be a welcome addition to our practice. The contact details are: telephone: 07516905476 Monday to Friday, 10.00 until 16.00; email: customercare@hedleyssolicitors.com We hope that this will make your customer experience with us a smoother journey.
Hedleys and Co. serve customers nationwide, but with a particular focus on the North East region covering Tyne and Wear, North and South Tyneside and Northumberland.
