Anonymous
This review was submitted by a verified client of Heppenstalls Solicitors Limited.
Probate
We found the experience difficult & frustrating due to lack of communication & inability to be able to contact the principal solicitor handling our case. Also lack of urgency in progressing the probate process..including at one point miss laying important documentation. The saving grace was Diandra the junior solicitor who took the case half way through & did her very best to get it all completed. Would not use Heppenstalls again.
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A representative from Heppenstalls Solicitors Limited responded to this review
Thank you for your feedback. We’re sorry your experience was frustrating and appreciate you raising your concerns. Your matter progressed during a period of significant strain on our team due to the unexpected departure of several senior staff. This inevitably affected communication and pace, which we regret. As part of a proactive effort to rebuild, we recruited a graduate with exceptional potential (Diandra) who stepped in and worked hard to bring the matter to completion. We’re pleased her contribution made a positive difference. We’ve since taken steps to strengthen the team and improve service continuity. Thank you again for your comments.