Heppenstalls Solicitors Limited

We recently used Olivia’s services for both the sale and purchase of our homes, and she was nothing short of exceptional. Her communication was consistently prompt and clear—whether by phone or email, we always felt informed and supported.

Our transaction involved a relatively small but complex chain, and a great deal of responsibility fell to Olivia. She handled everything with professionalism, efficiency, and a genuinely friendly manner that made a stressful process feel far more manageable.

We’re incredibly grateful to have had Olivia guiding us through it all. She truly took so much of the stress out of the experience, and we wouldn’t hesitate to work with her again in the future.

I used Heppenstalls 12 years ago when I bought my house. I received a great service then so I decided to use them again to sell the house this year. I was able to make an appointment easily and talk to Anastasia. I found her very competent, attentive and warm. She gave me all the information I needed in a way that I could understand easily and I therefore felt I could make good decisions based on evidence. She was responsive to emails and copied colleagues in so that they could be in the picture and contribute if she was not available. She had to hand over temporarily, whilst on annual leave, to Nathan Palmer: he too is excellent. Again I found him available to meet and welcoming. When we did meet, he listened and gave great explanations and advice. He chased all the documentation and ensured that it was available for me to sign and ready for completion, as I had moved away from the area by the time of completion. I felt that I could really trust the advice I was given and that I was treated as Anastasia and Nathan would like to be treated themselves. The fixed fee was reasonable. I have recently had a lot of contact with 3 other solicitors, as I am executor of my parents estates. My experience with the other solicitors was very different: I found them insensitive, unresponsive, impersonal, lacking in attention to detail and more expensive. Thank you Anastasia, Nathan and Heppenstalls.

I thought that because of the circumstances of the property that we were selling it would be a difficult and time consuming process. The reality was it was a relative smooth experience although the buyers solicitor prevaricated for as long as they could. Olivia at Heppenstalls who was handling the sale was always on top of what was happening and when issues did arise nothing was a problem and always offered a practical solution. Communicated well so that we were never is a situation of not knowing what was going on and when needed was firm with the buyers solicitors. A pleasure to be able to communicate with the individual who had responsibility for the work, thank you Olivia

All very good. Also, Tamsin is very helpful.

Olivia has had to step into a difficult situation but she has done so with aplomb. She works hard, communicates well and is easy to work with.

staff always available to provide information.
Always in contact on progress etc.

Communication seemed slow but unsure as to whose fault that was. Maybe other solicitors responses. Also not impressed that we were not informed when conveyancing solicitor left. Olivia was pleasant and helpful considering that it all appeared to be left to her.

I received a great quality of service from Olivia when selling my property recently.
Always responsive to my enquiries and emails.
Thank you for your kindness and professionalism,

Very relieved to have had a professional and thorough service from the team at Heppenstalls in dealing with the sale of my late mother's house. The situation was complicated by the house being in a retirement home complex, so there were management company and freeholder interests to take into account. Heppenstalls did a good job keeping on top of the various permissions and inquiries that were required, and in general we were very satisfied with the service.