Michael Archer
Wills, Trusts & Probate
Wills & LPAs
Communication and advice first class, thank you
Solicitors tagged in
this review
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 279769
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Based in Sutton, Surrey
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Licensed for 22 years
Accepting new clients via ReviewSolicitors
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 279769
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Based in Sutton, Surrey
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Licensed for 22 years
Esther Janalli-Brown
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Very Good
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Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
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Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
Would
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Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
4.2/5
Initial Impressions
4.5/5
Approachability
4.2/5
Documentation Accuracy
4.0/5
Legal Knowledge
4.2/5
Value for money
4.0/5
Experience
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Copley Clark Llp
Non-member Partner
Until October 2019
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Parfitt Cresswell Limited
Associate
Until February 2020
Languages spoken
- English
Opening hours
| Monday | 09:00–17:00 |
| Tuesday | 09:00–17:00 |
| Wednesday | 09:00–17:00 |
| Thursday | 09:00–17:00 |
| Friday | 09:00–17:00 |
| Saturday | (Closed) |
| Sunday | (Closed) |
5 Mulgrave Chambers, 26-28 Mulgrave Road, Sutton, Surrey, SM2 6LE
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4 Reviews
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Miranda
Wills, Trusts & Probate
Highly recommend
I would highly recommend , I used Esther Brown for wills and probate. I found her to be extremely knowledgeable, helpful and she was also experienced with dementia patients . Great communication , listen to our needs, would used again .
Solicitors tagged in
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Accounts
Wills, Trusts & Probate
Brilliant service
I used Esther Janalli-Brown to deal with a really complex multi-jurisdiction estate matter. Aside from her excellent legal knowledge she was really supportive and helpful throughout. It was a very stressful time for me and I appreciated her practical advice to keep things moving and achieve a successful outcome.
Solicitors tagged in
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s
Wills, Trusts & Probate
Probate service
I took them on to provide Probate services for my Mother for a lump sum of £2,000. They took a stance on my Mothers Probate with respect to the HMRC submission that was....unique, shall we say? Certainly everyone else I consulted with said they were wrong. They wouldn't move from that stance and I made it clear that I wouldn't sign any documentation that had their version on it, so we parted ways. That resulted in being sent a bill for an absurd amount of money (almost £850), even though they had effectively done nothing. Charging £30+VAT, just to read an email, is obscene. It's even more obscene when that e-mail is from me to them, pointing out a basic mistake that they had made in a calculation. When I queried this, I was told that "it was part of the normal process". So they can make as many mistakes as they want, you can correct them, and they will charge you at every step of the way. They then refused to return any of my documentation (including my Mothers Will) until I paid their bill in full. They called it a lien - normal people would call it extortion. To really add insult to injury, when I tried to pay, they used a payment processor that said the balance was £0. Since they didn't include their bank account details on the invoice, I had to ask them to send them. Quite frankly, I'm surprised they didn't try and charge me for that email too. I wouldn't trust them as far as I could throw the entire Company with one arm tied behind my back and the other broken in two places. AVOID!!!!!!!
Solicitors tagged in
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Karen Bell
Thank you for your feedback. We are sorry you are not satisfied with your experience as we consistently provide a high quality service to our clients. We take our professional and ethical obligations very seriously and whilst we cannot comment on individual matters we are always happy to discuss any concerns through the appropriate channels. Please contact us directly if you would like to discuss this further.
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