Victoria Grass
Outstanding compassionate
I contacted National Legal Service at a time when I felt unsupported and alone, following a very difficult experience with another solicitor. From the very first phone call, I felt listened to, understood, and supported. I was introduced to supervising solicitor Malini Domah, who showed genuine empathy and compassion from the outset. She immediately took my case seriously and supported me every step of the way. Her dedication was incredible — she fought tirelessly for me, even giving up her weekends and time during annual leave to ensure I was supported. Although we never met in person due to distance, she was always there at the end of the phone when I needed her most. Her commitment went above and beyond anything I could have expected. I would also like to thank Tia Pavett and the whole team at National Legal Service. Without their support, I truly believe I may have lost my son. I will never be able to thank them enough. From the bottom of my heart — thank you. Vicky Mason
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A representative from National Legal Service Limited responded to this review
Thank you for sharing your experience, Vicky. We’re grateful you took the time to leave such thoughtful feedback and are pleased that you felt supported and listened to from the outset. Your comments about Malini, Tia, and the wider team are greatly appreciated, and we’re glad their dedication and commitment made a meaningful difference during such a difficult time. We wish you and your son all the very best moving forward.
