Jane
Professionalism and Excellence
My husband and I first used Heald Nickinson to set up our Wills several years ago. With the death of my husband in January this year, it was Gendy Thomas at Heald Nickinson who helped to steer me through the process of gaining probate and managing my husband’s estate. I had no prior experience of being a sole executor, and at a deeply painful time, Gendy explained the process in a way I could understand and helped me every step of the way. She also helped me write my new Will and set up Powers of Attorney. All this was done with the utmost professionalism, but Gendy (ably assisted by her personal assistant Clare Larkham) was also friendly, easy to relate to and very responsive in all my communication with her, whether by phone or email (and of course in person). I then instructed Gendy to do the conveyancing for the sale of our second home, which was a somewhat torturous process (through no fault of our own), but with her impeccable advice and her authority, drove the sale through to completion which at times felt it would never happen. I am so grateful to Gendy for all her help and support - I felt that I was in a safe pair of hands. I would have no hesitation in using the services of Heald Nickinson again or recommending them to others.
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