Ainur
Avoid Hek Jones!!
Horrible solicitors!! Avoid!! Made mistakes, no clarity, lack of accountability and attention to detail and rude attitude
Solicitors tagged in
this review
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 429790
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Based in Cardiff, South Glamorgan
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Licensed for 16 years
Not accepting new clients via ReviewSolicitors
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Regulated by: The Solicitors Regulation Authority
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Regulator ID: 429790
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Based in Cardiff, South Glamorgan
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Licensed for 16 years
Alexandra Clare Jenkins
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Very Good
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Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
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About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
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Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
Communication
3.7/5
Initial Impressions
3.7/5
Approachability
3.7/5
Documentation Accuracy
3.7/5
Legal Knowledge
3.7/5
Value for money
3.7/5
Expertise
See all 5 practice areasLanguages spoken
- English
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Reviews
3.7
/5
3 Reviews
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Jennifer
Housing & Property
Efficient, clear and professional solicitors
Alex and the team at Hek Jones were recently fantastic in their help with my Father's purchase. All correspondence was exceptionally clear and despite a few complications from our side, everything was dealt with not only extremely professionally but very quickly too! Thank you for all your help and acting so fast. 100% recommend.
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Deborah
Housing & Property
Home Sale
Excellent service provided by Alexandra Jenkins and her team. A sale that has not been straightforward by any means on our side however the team have always been helpful in dealing in a polite and courteous manner. All paper work has been received promptly and as of today House Sale has been completed, Good work guys a Big Thank you to everyone involved.
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