Hek Jones Limited

How I would of got through the sale of my house without Natalie Flint. I don't know. Natalie went up and beyond her role to assist me in buying our dream home. It was a difficult process as it was a probate property I was buying. But Natalie was kind, supportive and always answered the phone to me when I called her, which was often. She reassured me every time and kept me in the loop with information of the sale. The day of exchange of contracts and the sale of the property was a rocky day and Natalie stayed on in her own time to make sure the sale went through. My buyers solicitor went home and he had no information so, Natalie advised me the sale had gone through I contacted my buyer to let him know. Its only because of Natalie's support it happened for both me and my buyer. A big thank you. I wish Natalie Flint all the best she is an asset to your company.

Horrible solicitors!! Avoid!! Made mistakes, no clarity, lack of accountability and attention to detail and rude attitude

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Alexandra Clare Jenkins

Alex and the team at Hek Jones were recently fantastic in their help with my Father's purchase. All correspondence was exceptionally clear and despite a few complications from our side, everything was dealt with not only extremely professionally but very quickly too! Thank you for all your help and acting so fast. 100% recommend.

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Alexandra Clare Jenkins

I am writing this review to share my deeply frustrating and disappointing experience with Hek Solicitors. I was assisting my sister in purchasing a house and had to interact with this firm. The entire process was a nightmare, and I feel compelled to warn others about their practices. Lack of Secure Data Handling They demanded my bank statements. They failed to provide a secure method for me to upload my sensitive financial information. In this era of digital transactions and cyber threats, it is absolutely unacceptable for a professional firm to lack secure methods for handling sensitive client data. This not only reflects their incompetence but also their blatant disregard for their clients' security. Poor Communication Their communication was equally appalling. I asked a simple question about how long they would be retaining my data, a question any reputable firm should be able to answer promptly. However, Hek Solicitors chose to ignore my query, leaving me in the dark about the safety and privacy of my personal information. Inefficiency and Lack of Urgency They took so long to process the necessary paperwork that the deal fell through. My sister had to start from scratch, looking for another property because of their dithering. This caused unnecessary stress and financial strain. Ignoring Data Deletion Requests Even after all this, they continued to ignore my emails requesting them to delete my data. It was only when I threatened to complain to the Information Commissioner's Office (ICO) that they finally responded. Conclusion My experience with Hek Solicitors was nothing short of a nightmare. Their lack of professionalism, disregard for client security, poor communication, and inefficiency have caused significant distress and inconvenience. I strongly advise anyone considering their services to think twice. There are many other firms out there who value their clients and their clients' security more highly.

We recently completed on a house sale moving from London to Cardiff and are so grateful we had instructed Helen Dickie at Hek Jones to guide us through the process. We encountered a number of issues outside of our control – the people who accepted our offer took over 4 months to find a house, we lost our house sale while waiting, and then someone in our chain sadly died prior to exchange. Had we had a less experienced solicitor we would have lost the house and a lot of money, but Helen acted quickly on every step, and communicated readily throughout. She managed the chain with ease, going over and above her job and our expectation to get the completed sale. My husband and I would recommend her to anyone looking for a conveyancer or a solicitor in general.