In June 2021 I used HMO to purchase a rental property.
It appeared to complete with only minor issues.
However 6 months later I found that the service charge had not been paid, despite me giving HMO the money to pay it on completion (£510) which was a bit concerning.
That was rectified upon my request.
I then discovered that despite completing 6 months earlier, the land registry application had not been submitted, despite being told it had.
I kept having to ring the land registry for updates as my numerous emails went unanswered.
This went on for 2 years! Yes 2 years!
I eventually contacted the legal ombudsman and made a formal complaint.
In fairness, the complaint was dealt with very well and in a timely manner. I received a refund of the fees i’d paid.
In addition, my case was transferred to Niamh Rudge and she provided excellent service recovery. I was kept up to date and the land registry issue was resolved within weeks.
Had I been dealt with by Niamh Rudge in the first place I feel the case would have gone smoothly and professionally and I would have been a satisfied customer.
However, on the service I initially received I would not recommend this firm.