Ageas Law LLP

Contacting me 3 years after an accident for payment for losses they failed to recover from the 3rd party following a no fault collision. They are harassing, bullies trying to make money from their own poor conduct.

Disgusting experience claim have been on going for nearly 2 years. Every single i call for updates I am told the case handler will call back but they never do. I get no response to email. Seriously considering changing insurance company due to this

Absolute joke of a firm. No positives to take away from this (way too overlong) experience in the slightest I could go into lengthy detail but to sum up DO NOT USE AGEAS LAW

More than 2 years after a car accident which i was injured in, ar no fault of my own, they say there is no case. Three doctors and a physiotherapist confirmed my injury. Ageas Law / New Law are not competent and have no desire to win your case. They simply can't be bothered.

Extremely Poor Service - Ageas Law LLP **Timeline of Incompetence:** Accident occurred in March 2022 Over 3 years later, my claim is still unresolved Multiple case managers assigned with poor handover of information Repeated requests for the same documentation that has already been provided **Specific Issues:** **Delays and Poor Communication:** Significant delays in getting physiotherapy treatment approved and arranged through Premex Medical report took months to arrive back to Ageas Law LLP due to issues with the examiner's office Required multiple chases between September 2022 and January 2023 for basic progress Frequent periods of no communication or updates **Repeated Requests for Information:** Case manager repeatedly asking for profit and loss accounts that were already provided on 23rd June 2025 Being asked for photographs of injuries over 3 years after the accident, when comprehensive medical and dental reports were already completed Staff appear to have no record of previously submitted documentation **Lack of Case Management:** No clear timeline provided for when negotiations might begin Other party admitted liability from the outset, yet case drags on unnecessarily Simple calculations (weekly earnings for self-employed person) handled incompetently **Customer Care:** Dismissive attitude towards legitimate concerns about delays No proactive communication about case progress Failure to maintain proper case records **Impact:** This prolonged process has caused significant additional stress and anxiety. What should have been a straightforward claim with admitted liability has become an ordeal lasting over 3 years with no end in sight. I would strongly advise anyone considering using Ageas Law LLP to look elsewhere. Their handling of personal injury claims is unprofessional, inefficient, and shows a complete lack of respect for their clients' time and wellbeing. Rating: Less than 1/5 stars March 2022 - Present (ongoing)