anonymous
Worse ever solicitors worked with
I have had an extremely poor experience with this firm of solicitors. My road traffic accident claim has been with them for over five years, and during that time I have been assigned a new case handler approximately every two months. Each time a new handler takes over, the process appears to start again from the beginning. There seems to be little or no record of previous communications, and I have repeatedly been asked to provide the same documents and evidence. In fact, I have submitted the same information at least seven or eight times. Every time I contact the firm, I am asked for documents that have already been supplied. To make matters worse, their telephone numbers are currently not working, and I have received no response to my emails for over a month. The level of communication and case management has been extremely disappointing. Based on my experience, this has been one of the worst legal services I have ever encountered.