Ageas Law LLP

Extremely Poor Service - Ageas Law LLP

**Timeline of Incompetence:**
Accident occurred in March 2022
Over 3 years later, my claim is still unresolved
Multiple case managers assigned with poor handover of information
Repeated requests for the same documentation that has already been provided

**Specific Issues:**

**Delays and Poor Communication:**
Significant delays in getting physiotherapy treatment approved and arranged through Premex
Medical report took months to arrive back to Ageas Law LLP due to issues with the examiner's office
Required multiple chases between September 2022 and January 2023 for basic progress
Frequent periods of no communication or updates

**Repeated Requests for Information:**
Case manager repeatedly asking for profit and loss accounts that were already provided on 23rd June 2025
Being asked for photographs of injuries over 3 years after the accident, when comprehensive medical and dental reports were already completed
Staff appear to have no record of previously submitted documentation

**Lack of Case Management:**
No clear timeline provided for when negotiations might begin
Other party admitted liability from the outset, yet case drags on unnecessarily
Simple calculations (weekly earnings for self-employed person) handled incompetently

**Customer Care:**
Dismissive attitude towards legitimate concerns about delays
No proactive communication about case progress
Failure to maintain proper case records

**Impact:**
This prolonged process has caused significant additional stress and anxiety. What should have been a straightforward claim with admitted liability has become an ordeal lasting over 3 years with no end in sight.

I would strongly advise anyone considering using Ageas Law LLP to look elsewhere. Their handling of personal injury claims is unprofessional, inefficient, and shows a complete lack of respect for their clients' time and wellbeing.


Rating: Less than 1/5 stars

March 2022 - Present (ongoing)

This has to be the worst company I have ever dealt with! My claim has been on going since Feb 2024 and they STILL haven’t done anything: promise after promise they give but nothing materialises . They will tell you they have done X Y and Z yet won’t of and the next person will tell you different, they don’t email back, they hardly answer and they never do what they say they will or what they are legally obliged too. I have now gone to the ombudsman as this is a joke like them. They release details without consent which is a GDPR breach. I have been waiting since Jan for a complaints manager to ring me within the 14 working days…it’s now nearly the end of march. Avoid avoid avoid!! More trouble then it’s worth

Absolutely abominable service from start to finish. Has a cyber incident which stoped all progress on my file for 7 months when I called for updates they couldn’t provide any reasons as to why the file had not been updated for the 4 months following thier systems recovery

I have no idea, where too go for advice on this company!
Last January 2024 I
The other driver didn't stop drove off and left me, in emotional state 😢 as you can imagine..
Which I needed physio on my shoulder as well, my first appointment arrived on 30th April..along wait !! 3 month's.. and myself was told I would have too a Independent GP which again I had too wait till August time, he reported in his Assessment I would strongly need more treatment, Regarding my
PST now I
We are the end January, so roughly 5 month's ago and still no appointments,going forward, and haven't been offered no settlement amount, before on going treatment.

It's been 6 months since my accident and still waiting to be paid out. Customer service is very poor. I will not be using this company again

This is the worst insurance company I have ever been with, I would give 0 stars if I could! My accident happened 27th October 2022 and has still not been finalised. I was hit by a car and a truck from the rear on the motorway, not my fault and have been trying to get the injury claim sorted ever since but no one responds to me and the phone calls I finally have managed to get through to them they are so rude and unhelpful on the phone.

Can not seem to get through to speak to some one over the phone I have sent multiple emails to have no correspondence when I finally got through to some one I was asking for help and to an arrangement the person I was talking to was very arrogant , dismissive , rude and refused to let me speak with another colleague after telling the person over the phone i
How much off a joke it was they got more rude to the point I had to cancel the call through anger.

Ageas insurance was good price, but sadly i had a accident non fault other party admited full liability. Repairs went fine courtesy car was received fine. Then i started my personal injury claim with Ageas Law (Do not use) all appointments, forms, physio was completed, open and shut case full liability admitted by other insurer. Here iam 2 years later , all emails , calls get no response. If do get call answered your told handler not in and be called back.... never happens . Starting to think of other options to see if another company can takeover my case . April 2021 incident happened

Update reply below from ageas insurance which is no reflection on sister company ageas law . Used the advice given and phoned the numbwr provided which is a invalid number .... says it all reallly

Unprofessional slow and no communication nobody knows what they are doing avoid at all costs