
Steven
Collected on:
17th June 2025
Extremely Poor Service - Ageas Law LLP
**Timeline of Incompetence:**
Accident occurred in March 2022
Over 3 years later, my claim is still unresolved
Multiple case managers assigned with poor handover of information
Repeated requests for the same documentation that has already been provided
**Specific Issues:**
**Delays and Poor Communication:**
Significant delays in getting physiotherapy treatment approved and arranged through Premex
Medical report took months to arrive back to Ageas Law LLP due to issues with the examiner's office
Required multiple chases between September 2022 and January 2023 for basic progress
Frequent periods of no communication or updates
**Repeated Requests for Information:**
Case manager repeatedly asking for profit and loss accounts that were already provided on 23rd June 2025
Being asked for photographs of injuries over 3 years after the accident, when comprehensive medical and dental reports were already completed
Staff appear to have no record of previously submitted documentation
**Lack of Case Management:**
No clear timeline provided for when negotiations might begin
Other party admitted liability from the outset, yet case drags on unnecessarily
Simple calculations (weekly earnings for self-employed person) handled incompetently
**Customer Care:**
Dismissive attitude towards legitimate concerns about delays
No proactive communication about case progress
Failure to maintain proper case records
**Impact:**
This prolonged process has caused significant additional stress and anxiety. What should have been a straightforward claim with admitted liability has become an ordeal lasting over 3 years with no end in sight.
I would strongly advise anyone considering using Ageas Law LLP to look elsewhere. Their handling of personal injury claims is unprofessional, inefficient, and shows a complete lack of respect for their clients' time and wellbeing.
Rating: Less than 1/5 stars
March 2022 - Present (ongoing)
Was this review helpful?