01275850470
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Wards Solicitors LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wards Solicitors LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Wards Solicitors LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Wards Solicitors LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Wards Solicitors LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Wards Solicitors LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Matter Type:
Separation
Anonymous
Collected on:
Despite having dealings with these solicitors for three years they let me down probably because legal aid had run out.
Was not able to ask questions despite having to jump through hoops for the other side.
Despite being ill with depression and chest infection no compassion given.
I was due to complete on divorce and now I have no legal representation.
Avoid at all costs especially Ms Jones
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Matter Type:
Child Custody
Virginy
Collected on:
This review is for a different branch.
Mrs Underhill is unprofessional during the hearing. She asks non-relevant questions and takes words out of your mouth. Even when you give her the opposite factual evidence, she twists it. Leaves parts out if the bundle on purpose to 'make her case'. She kept on giving looks and nods to the judge. And once that is over, she adds things into the court order that were not discussed in the court hearing, nor what the judge recommended. Because of that she is destroying children's lives.
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Ann
Collected on:
This review is for a different branch.
Buying a new build for the first time is a daunting experience. The developers encouraged us to instruct Wards at 8 Fountain Court, New Leaze, Bradley Stoke. With hindsight it was a big mistake to do so. When we were alerted to issues with the plot AFTER exchange of contracts we had no help whatsoever from our solicitor. Despite our requests to view the plot before exchange of contracts, access had been denied. We had to fight our own battle with the developer and in the event we alone managed to get the contract rescinded. Our deposit was returned in full after a lengthy delay from the developers accounts department. We have used several solicitors over the years to purchase & sell our many homes and have never had a situation where we had to fight our own battle with no support from our solicitor. The solicitor appeared to be on the side of the developer at all times. We are satisfied with the outcome we alone achieved despite no support from this solicitor.
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Matter Type:
Residential Conveyancing
Jessica
Collected on:
This review is for a different branch.
My overall impression of Wards is that they are fine, but no better than that. I was really hoping for them to be great and frankly they weren't. We bought a house using Wards, and to be entirely fair to them all of the legal aspects for handled properly and on time. Enquiries made were responded to quickly and phone calls were generally returned and often quite quickly, but sometimes not returned at all. This brings me to the thing that disappointed me about Wards - customer contact. Having worked in service roles for law firms including a previous and recent law firm of the year, I can safely say I know what good service and good customer contact looks like. There were plenty of opportunities during all parts of the process to contact me either by email or by phone to keep me updated on the latest. Wards took none of them. I'm not asking for much, a 30 second one line email is all. But sadly I was kept up-to-date on what was happening by my sellers solicitors rather than my own. Having informed the conveyancer that post was extremely slow Wards still insisted on sending a large amount of items by post rather than by email, none of which needed to be by physical post. I found this practice inexplicable and archaic. The cherry on top is that we completed our purchase yesterday and I didn't even have any contact from my conveyancer whatsoever on the day of completion. One of the most important transactions of my life and my own conveyancer didn't even give me a phone call. I was hoping that in 2021 solicitors with this kind of reputation for being out of contact and leaving customers guessing was something relegated largely to the past and perhaps the occasional comedy routine. I was wrong.
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Matter Type:
Purchase and Sale
Ben
Collected on:
This review is for a different branch.
Geoff Goulding and Wards Solicitors made the entire process of buying and selling excruciating. They were unresponsive to calls and emails, and would ask receptionists to lie to us in order to avoid giving updates on the process.
Goulding was unprofessional and lazy. It would take weeks to get a piece of paper signed.
Buying and selling a house is already stressful enough, don't let them make it worse for you. Look for a more competent solicitor.
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Matter Type:
Redundancy
Martyn
Collected on:
This review is for a different branch.
Needed advice a Settlement Agreement following a redundancy notice from an employer. The advice given was very professional and very helpful especially with regard to the legal content of the document. This enabled me to decide on taking the Settlement Agreement that was being offered
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Donna
Collected on:
This review is for a different branch.
Matthew and his team provided very prompt and an 'easy to digest' service when immediately contacted. The team were friendly, empathetic and thorough whilst resolving my case.
Thank you.
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Matter Type:
Matrimonial transfers
Tamsin
Collected on:
This review is for a different branch.
We had used Wards before for our wills and had been recommended to use them for a transfer of equity in our property subsequent to our marriage. A relatively simple process which took over 8 months. Communication was dismal and I needed to continually prompt my solicitor .
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Mark
Collected on:
This review is for a different branch.
Matthew Warren was extremely helpful and very thorough, thank you.
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Matter Type:
Employment Law
Olivia
Collected on:
This review is for a different branch.
I had to go to Wards with a very tricky Employment issue and Matthew Warren was very knowledgeable, informative and understanding of my position.
I would recommend both Wards and Matthew to anyone needing advice and understanding.
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