01275 857 122
We are Solicitors with a difference as we specialise solely in Wills and Probate Law, which is unique and our team are highly-trained experts in this field.
Also known as - Simpson Solicitors
Simpson Solicitors
have 8 other locations
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Simpson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Sam
Collected on:
Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman
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Matter Type:
Wills
Nelson
Collected on:
Freindly and courteous easy to understand and efficient.
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Matter Type:
Fraud
Sheena
Collected on:
Truly disappointed in the lack of response to even the courtesy of a return phone call after my mothers passing - I gave rang 4 times in 3 weeks!shocking lack of service and empathy am definitely wouldn’t recommend.
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Verified review
This review has been left by a verified client who used Right Legal Group Limited.
Matter Type:
Wills
Christine
Collected on:
I was extremely satisfied with the service I received from Simpson's Solicitors in Nailsea, in the writing of my will recently. Melissa was patient, both in explaining everything clearly and in waiting for me to make decisions which were difficult.
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Matter Type:
Probate
Jackie
Collected on:
This review is for a different branch.
This firm do not even deserve one star. The service has been absolutely appalling and prospective clients should go elsewhere. Right Legal were instructed in June 2022 to process my mother's straightforward probate application. We have speedily provided all information requested to keep things moving. For no good reason, the development of the probate application has proceeded at slower than snail's pace. We have politely waited weeks sometimes months for updates and these have only been provided after several emails from us. The firm has upheld two formal complaints from me about slow service and poor communication. Finally the papers came through to sign in November 2023 and the firm verified that they had been received back by them and would be sent on. Unbelievably my sister found out yesterday (April 2024) that the application has still not been submitted!!!
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Gareth
Collected on:
This review is for a different branch.
The service is shockingly poor. From start to finish it was clear that documents are not checked and there is no qualified solicitor checking the work. The individual looking after our account sent out a letter with their own name spelled wrong. Multiple loops of corrections for basic errors and errors which already asked to correct. Finally thought we were at the end of the process when we received our wills but yet again sent the wrong versions. When I emailed and rang up to complain no one returned the call.
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Matter Type:
Probate
Vikki
Collected on:
This review is for a different branch.
If I could give Rights zero stars it would be too many. This company took over 2.5 years to do a straight forward probate. We had three different legal advisors. Documents were lost, they were incorrect and try getting them to answer or return your telephone calls - impossible!
Simpsons solicitors added themselves as an executor when updating my dads Will - he had onset dementia and they told him it would be for the best and then told us we needed to use Rights for the Probate. What this resulted in was a costly and extremely drawn out Probate that was handled poorly by Rights. This firm has put our family in great financial and emotional stress. We even reported them to the Legal Ombudsman and won but it still didnt make anything happen any quicker.
Now we are battling with their Document Management Team to get the return of our property docs - its been 4 months so far and they cant even do a simple thing like that correctly.
People giving 5* reviews for the Will service - check it and make sure they havent added themselves in as an executor and if so get it changed immediately and save the sanity of your family.
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Matter Type:
Wills
Margaret
Collected on:
This review is for a different branch.
I had the pleasure of a visit from the lovely Jessica this morning from the Derby office. She was very friendly and chatty and completely put me at ease. She answered my questions and explained everything to me clearly so I could understand.
This young lady is going to be a huge asset to your company and if I need legal advice in the future I shall be employing Jessica and recommending her to family and friends.
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Anthony
Collected on:
This review is for a different branch.
This is the first time we have used this firm of Solicitors and both my wife and I most impressed with Lauren Bailey, she is the most delightful, professional and understanding person we have met for many years. We can highly recommend her
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Kate
Collected on:
This review is for a different branch.
Took 10 weeks to obtain title deeds for my Mums house. First they sent me the wrong form, nobody bothered to tell me until I called them 3 weeks later. Sent in the documents, again nobody bothered to call me. After 2 weeks I rang them (good luck getting through) and on the 8th attempt was told I still needed more documentation which I wasn't told initially, or in the other conversions I had with them. Sent in the required documents and again, nobody called me or acknowledged my email. Rang them 13 times and eventually was told my deeds were there. Arranged to pick them up and the day I went to get them the girl was off sick!! I did get them the same day as I refused to leave without them. Utterly shambolic service from start to finish! Lack of communication and understanding.
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Julie
Collected on:
Martin Lewis had an episode about the importance of having a Power of Attorney and a Will in place which inspired us to get it all sorted. He also mentioned the added protection of using a Solicitor. Simpson Solicitors came up with all of the right accreditations and we were reassured when we contacted the Nailsea shop of a seamless and professional service. We were guided through the whole process by Michelle who was fantastic, with excellent people skills. The process was completed easily and dare I say it, it was even fun! 100% recommended.
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Diane
Collected on:
I was in a very difficult position because my solicitors had disappeared withvarious important documents. I approached Simpson's and all my problems were efficiently sorted out with tact , thoroughness and good humour . I simply cannot fault them. A weight was taken off my shoulders.
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Martyn
Collected on:
Anxiety is understood when starting to thinking about death and putting off making a will, as we were. However from our home meetings with Michelle to make our wills and probate these concerns were soon but to one side. The process was seamless and well presented. Be prepared - Michelle is found of tea and chocolate biscuits so be prepared!! Well done Michelle
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Greg
Collected on:
Please read this review before making your will here.
You will see from their website that Simpsons is "A trading name of Right legal group limited" . Once your will is made, it will be sent to the head office of the Right legal group in Derby and stored there. When the time comes, your relatives will be dealing with the Right Legal group in Derby, not the Nailsea office. Please before writing a will here and especially before naming Simpson's as joint or sole executor, read the online reviews on Trustpilot or google for "Right legal group Derby", not from those making wills but from their relatives attempting to get the will or far worse to get probate sorted out. Whilst I am sure the Nailsea staff may be very helpful when writing the will, it will be Derby your relatives are dealing with not them. The Nailsea staff will be able to "Send Derby an email" but that`s all.
My parents died thinking they had done the right thing by making their Will here, but massive delays and problems caused by Right legal in Derby have meant that making their will here was the worst thing they could ever have done for me, please before making a will here, look up "Right legal group" on Trustpilot or google and see the reviews of what you will be leaving your relatives to deal with.
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Matter Type:
Wills
Audrey
Collected on:
Having recently updated my will with Simpsons I was so impressed with their attention to detail that I have also appointed them as my Executor. They have also set up Lasting Powers of Attorney on my behalf, I would have no hesitation in giving them a 100% recommendation,
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We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.
Wills, Probate and Estate Planning
