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How Simpson Solicitors Compares

Value for money

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Limited data.

This firm - 93%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 0%
About Right 100%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Simpson Solicitors performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 95%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 95%
No 5%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.7/5

Reviews summary

  • Excellent

    620
  • Very Good

    26
  • Average

    5
  • Poor

    2
  • Awful

    34

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Rita

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

Matter Type:

Wills

Rita

October 26, 2023

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Will write

I've just come home from simpsonsolictors in Westbury on trym in Bristol
I saw Roisin millard she was very helpful writing my will for me ,
I would recommend this company, all the ladies there were really nice .

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John Knight

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This review has been left by a verified client who used Right Legal Group Limited.

John Knight

August 01, 2023

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Will writing

I highly rate Simpson Solicitors, particularly the Westbury-on-Trym branch and Mr. Milo Robertson, for their exceptional service, professionalism, and personalized approach in handling my legal matter. I wholeheartedly recommend them to others seeking legal assistance.

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Vivien

Matter Type:

Wills

Vivien

April 22, 2022

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Good Service

Good Service and friendly staff Mr Benjamin Osborne very helpful

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K &

Matter Type:

Probate

K &

October 02, 2024

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Obstructive & Unhelpful

Came over from Australia to assist my mother when her partner passed. Simpson Solicitors held all the documentation and required us to complete a form to get certified copies and said they would 'get back to us' in 14 days. Despite several emails (I got two bouncebacks to the emails send to the original advisor who had sent me my supposed Power of Attorney), I got no response from the last person in the chain. Phone calls proved fruitless (except for one assistant, Anna who was actually helpful and understand our urgency needing documentation to care for my mother) and I just got the same email from the same department saying '14 days'. Have had to request a solicitors meeting and contact the Law Society to get any information or traction. I do not recommend this company at all and suggest you only get assistance from a small law firm or be bogged down in more paperwork when timing is critical. The assistant that originally visited my mother at the time of probate also, did not follow through with changing the property title deeds and just said 'we'll do that later' meaning, we will do that for another fee.

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Richard

Richard

August 29, 2024

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Terrible - would never use or recommend

Paid for a new will over 12 months ago and also for a change to title ownership status for two rental properties. Best part of a year later and when I contact them their person has left and no one was picking up the work. When someone did check the work, neither of two things had been completed. This itself is shocking but it gets worse.
May-24 I'm given a new person to work with and as I have not had any input/response for a while I tried to call them today (29-Aug-24) so they only had three whole months to pick up and resolve things. Firstly I couldn't contact them as they had been using the incorrect address and phone number in their email signature. Secondly, the person handling my affairs to resolve the outstanding has now also left. And yet again, no one has picked up the case file.

What sort of business cannot do basic customer service?
How can a firm of solicitors with their high rates get away with such non-existent customer service?

I have tried to reach someone senior in the business but there are no names. The main website doesn't even provide an email address or a form to submit.

Just went to look at Companies House to find names of actual Directors... and their company hasn't even filed their own Confirmation Statement in time. They are breaching HMRC Companies House rules of not having a valid Confirmation Statement.

Wish I had not come across them and can't believe others are not having similar experiences as from my experience its not about one person getting something slightly wrong or a basic typo, its just they have no systems and processes in place for these basic tasks to go through.

I will update if I'm able to when I hear back. I wonder if the Legal Ombudsman getting involved would cause them to wake up.

Richard Hall


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tcatch

Verified review

This review has been left by a verified client who used Right Legal Group Limited.

tcatch

August 07, 2024

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Awful

We dealt with Simpsons Solicitors (part of the Right Legal Group Limited) and had a less than satisfactory experience when creating our new wills. The wills were simple with no special requirements. Between the spelling mistakes, incorrect names on each will, portions of their default template left in place inappropriately and the absolutely glacial pace of communication we were left wanting. All in it took Simpsons Solicitors 14 months to finally produce correct wills and deliver them to us for signing. On top of this, almost two years after initially paying for their services I am now being chased for additional, unwarranted payment. I would avoid this company at all costs.

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Nisza

Matter Type:

Wills

Nisza

June 15, 2024

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Right Legal Group Derby Branch

Richard - Customer Experience Executive was very helpful and informative. Giving clear and correct information needed before the appointment . He kindly and promptly booked me and my family an appointment with the Legal Advisor .
Very clear at communication.

Ashleigh - Legal Advisor
She clearly defined the process in a detailed , easy to understand manner.
She was very patient in answering all our queries and any misunderstandings we had regarding wills. She is very kind and accomodating.

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Jackie

Matter Type:

Probate

Jackie

April 13, 2024

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Probate application still not in after nearly two years

This firm do not even deserve one star. The service has been absolutely appalling and prospective clients should go elsewhere. Right Legal were instructed in June 2022 to process my mother's straightforward probate application. We have speedily provided all information requested to keep things moving. For no good reason, the development of the probate application has proceeded at slower than snail's pace. We have politely waited weeks sometimes months for updates and these have only been provided after several emails from us. The firm has upheld two formal complaints from me about slow service and poor communication. Finally the papers came through to sign in November 2023 and the firm verified that they had been received back by them and would be sent on. Unbelievably my sister found out yesterday (April 2024) that the application has still not been submitted!!!

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Sam

Sam

February 13, 2024

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Incomplete Will

Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman

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Gareth

Gareth

February 09, 2024

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Really poor service and quality of work.

The service is shockingly poor. From start to finish it was clear that documents are not checked and there is no qualified solicitor checking the work. The individual looking after our account sent out a letter with their own name spelled wrong. Multiple loops of corrections for basic errors and errors which already asked to correct. Finally thought we were at the end of the process when we received our wills but yet again sent the wrong versions. When I emailed and rang up to complain no one returned the call.

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Reviews collected from

Christine

Christine

October 01, 2024

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Christine

I took my mum here to sort out her will. She was extremely satisfied. A very welcoming place and great service.

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Vernon

Matter Type:

Wills

Vernon

June 16, 2024

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Vernon

I have recently visited this Solicitors to enact a Will for myself. From start to finish, my overall experience has been very positive. The legal advisor explained all of the legal jargon in detail, which made the whole process seamless. A big 'thank you' to Roisin and your fellow colleagues for being welcoming and helpful.

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Allison

Matter Type:

Wills

Allison

May 08, 2024

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Allison

Fantastic service! We had our Wills made by the excellent Roisin. The whole experience was made easy by the great team at Simpson Solicitors. All the staff were friendly and accommodating. Roisin made the process of writing our Wills as enjoyable as possible and gave us superb advice, whilst respecting our decisions throughout the whole process. I would highly recommend them.

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Stephen

Matter Type:

Wills

Stephen

April 23, 2024

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Stephen

We received excellent advice from Roisin when making our Wills and LPA's. We would rate our experience very high indeed.

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David

David

April 16, 2024

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David

Very good professional service in a Friendly Office where you are made to feel welcome. I would certainly recommend their services.

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Simpson Solicitors are accredited by

accreditation
accreditation

About this branch

Description

We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.

Practice areas

Wills, Probate and Estate Planning

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills
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