Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Right Legal Group Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Right Legal Group Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Right Legal Group Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Right Legal Group Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Right Legal Group Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Ann
Collected on:
Fern was so informative all the way with our will and power of attorney she made this experience easy so much different from our previous experience she didn’t make heavy weather of it and her friendlieness and her smile was with her all the time her professionalism was superb . Mr. mrs Slaymaker
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Matter Type:
Probate
Simon
Collected on:
Chronically unresponsive, even when handling complaints. Repeated failures to pass on instructions to Title Research have resulted in multiple months of additional delays in winding up an estate. No visible handover of accounts when staff leave. Formal complaint is still unresolved after more than five months, and the whole business has been going on for more than four years. Subjectively this would probably be the worst customer service experience I have ever had. The matter has been referred to, and accepted by, the Legal Ombudsman. Avoid this solicitor at all costs.
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Matter Type:
Probate
Larayne
Collected on:
This company dealt with my late mothers estate, it has been a nightmare from day one, no communication, countless ignored emails, promises that are never met. There was no compassion or understanding on how frustrating it was for our family. The only person that we felt really cared and kept us up to date was Sophie in the conveyancing dept. Avoid this company if you want to hang on to your sanity !!
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Louisa
Collected on:
Reading the other review on here, I completely agree. Numerous phone calls over the years that they bought out my parents original solicitors. I’m still in the same position. Calling to confirm they have the documents I paid and signed for them to keep, to be told one they don’t know if they have it as can’t see it and two can’t tell me the location of my deceased fathers will when I’m the only executor. Trying to convince me that they were joking executors on the will when they weren’t and not releasing the will and asking me for the same forms and documents that they’ve had twice already. I’ve now been waiting 3 weeks for the will to be released so cannot proceed with anything else without it. Disorganised, poor communication, Poorly trained staff and very poor customer service. They are a sales company and not doing the job they are intended to do
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Ann
Collected on:
This must be the worst company in the world! I was passed to Right Probate by Simpsons Solicitors and they were supposed to do a fairly simple job back in April 2020. They took my money up front and I know with Covid 19 it was going to take longer, but we are now April 2021 ( A year later) and they still haven't completed it! They don't answer emails and when they do they dont answer my questions and are sometimes quite rude! The last email told me that I wouldnt be contacted unless there was an update. Am I supposed to sit back and wait another year! I have made 2 formal complaints and these are not answered fully or at all.
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Elizabeth
Collected on:
This review is for a different branch.
My Nan passed away in March 2020 and still to this date, no money has been released from my nan's Estate I'm in regular contact with the executor on my nan's will who is also having problems with this company they do not keep their word they also so don't answer their emails or phone calls no reply when you leave them a voice message to get back to you I am in crippling debt and this is really stressing me out to be on believe I asked for an imminent payment nearly 6 months ago but they will not sort this out I have people on my case who would lend me money who don't believe what's happening
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Beth
Collected on:
This review is for a different branch.
My Nan passed away in March 2020 and still to this date, no money has been released from my nan's Estate I'm in regular contact with the executor on my nan's will who is also having problems with this company they do not keep their word they also so don't answer their emails or phone calls no reply when you leave them a voice message to get back to you I am in crippling debt and this is really stressing me out to be on believe I asked for an imminent payment nearly 6 months ago but they will not sort this out I have people on my case who would lend me money who don't believe what's happening
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Vivien
Collected on:
This review is for a different branch.
Good Service and friendly staff Mr Benjamin Osborne very helpful
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James
Collected on:
This review is for a different branch.
As the previous reviewer, my mother was passed to Right Probate by Simpsons Solicitors and they were supposed to do a fairly simple probate back in April 2020. With Covid I was expecting some delays, but I was not expecting it to take over 10 months, and scores of unanswered emails followed by an official complaint.
The person in charge would usually takes 3+ weeks to reply to even fairly rudimentary emails, and that was usually after 1-2 reminders. Even after two complaints to his supervisor, the situation remained unchanged. I live abroad, was told I must return to sign a document, and on return was told there wasn't actually anything to sign! The incompetence shown at times has been quite breath-taking (for example my correcting them on inheritance allowance, incorrect death of my mothers date on form submitted to UK Gov probate, the list goes on...).
I have submitted a formal complaint to the complaints department, providing them with the chain of emails showing every level of incompetence, and yet despite three emails confirming they would give me the answers to the review 'tomorrow', 'shortly', 'next week', I've yet to hear another over a month later, and have missed their own complaints deadline.
Hopefully my complaint to the Legal Ombudsman will make them improve. I truly hope nobody has to deal with such a level of incompetence, rudeness and lack of professionalism when dealing with something as emotional as probate.
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