This review is for a different branch.
As the previous reviewer, my mother was passed to Right Probate by Simpsons Solicitors and they were supposed to do a fairly simple probate back in April 2020. With Covid I was expecting some delays, but I was not expecting it to take over 10 months, and scores of unanswered emails followed by an official complaint.
The person in charge would usually takes 3+ weeks to reply to even fairly rudimentary emails, and that was usually after 1-2 reminders. Even after two complaints to his supervisor, the situation remained unchanged. I live abroad, was told I must return to sign a document, and on return was told there wasn't actually anything to sign! The incompetence shown at times has been quite breath-taking (for example my correcting them on inheritance allowance, incorrect death of my mothers date on form submitted to UK Gov probate, the list goes on...).
I have submitted a formal complaint to the complaints department, providing them with the chain of emails showing every level of incompetence, and yet despite three emails confirming they would give me the answers to the review 'tomorrow', 'shortly', 'next week', I've yet to hear another over a month later, and have missed their own complaints deadline.
Hopefully my complaint to the Legal Ombudsman will make them improve. I truly hope nobody has to deal with such a level of incompetence, rudeness and lack of professionalism when dealing with something as emotional as probate.