Right Legal Group Limited

Avoid at all costs. Poor communication throughout my father’s estate administration. Emails and calls went unanswered, forcing me to contact HMRC and Probate myself for updates. Constantly left in the dark. I’ve now re done my own will with a competent solicitor as the stress dealing with Right legal group has been unimaginable. A formal complaint has been raised. I would not recommend this firm.

Frankie Wormald was very polite, clear and concise and made sure we understood everything when updating our wills and setting up Lasting Power of Attorneys.

Told me all about my new will and power of attorney,

There were a number of errors made with my Will including sending me an incorrect version as a final amended Will for my signature. The service I received was disorganised and unprofessional. I made a formal complaint which was investigated and upheld. I was offered a goodwill gesture and assured that staff training had been improved as a result of my feedback. This was approx 4 weeks ago and despite an email and call to follow up I have heard nothing and have not received the gesture of goodwill payment I was offered. I would avoid this company.

My mum recently updated her will and included power of attorney with Right Legal. Charlie had so much patience and kindness with my mum, instantly putting us both at ease. She was extremely helpful in answering all our questions. I can't thank her enough.

Totally unreliable service with simple tasks not carried out to produce LPA for my wife and m yself. A lot of expense , with no final documents produced. More keen to get their fees than carry out the required work. 3 abrupt personnel changes in 3 months suggest poor management and control of staff. Do not use them !

Very helpful and understanding, pleasant staff

Avoid at all costs. This has been one of the most frustrating and stressful experiences I have ever had with a professional service. I instructed Right Legal Group to deal with my late father’s estate, expecting guidance, support and regular communication during an already difficult time. Unfortunately, the reality was the complete opposite. Emails frequently went unanswered, phone calls were not returned, and I was left constantly chasing for updates. The lack of communication was so poor that I often had to contact HMRC and the Probate Registry myself to find out what was happening with the case because I could not get the information I needed from the firm. The ongoing failure to respond caused unnecessary delays, prolonged the process and added significant stress at a time when I was already dealing with the loss of my father. My father specifically wanted me to use this firm so that I would have professional support and less to worry about. Instead, I found myself doing much of the chasing and administration myself while struggling to obtain even basic updates. I raised a formal complaint with the company regarding the service I received, but this did not change my overall experience. Based on my experience, I cannot recommend this firm. If communication, responsiveness and client care are important to you, I would strongly suggest looking elsewhere.

Brandon gave me relevant information and answered all my questions.

I do not speak solicitor speak but when I recently had my will done, all was explained in plain English, any amendments wanted were easily added until completely satisfied.