Simpson Solicitors

01454 412 278

659 Client Reviews Leave a review

We are Solicitors with a difference as we specialise solely in Wills and Probate Law, which is unique and our team are highly-trained experts in this field.

Also known as - Simpson Solicitors

Address
12 The Plain
Thornbury
Avon
BS35 2BE
01454 412 278
www.rightlegalgroup.com

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How Simpson Solicitors Compares

Value for money

!

Limited data.

This firm - 91%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Simpson Solicitors on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Solicitors. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 92%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Solicitors and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Simpson Solicitors compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 92%

No 8%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Housing & Property

Wills, Trusts & Probate

Personal Injury

Crime/ Criminal Defence

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.6/5

Reviews summary

Excellent

578
Very Good

25
Average

5
Poor

2
Awful

49

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Matter Type:

Probate

Nina

April 20, 2024

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Break the reviews down you’ll see a pattern - 1* for probate services

This review is for a different branch.

Couldn’t have been more helpful to book i. the initial meeting to sign us up for probate services following an unexpected death. RP were listed as an executor. Probate still
not submitted 10 months on despite them having everything ready months ago. No contact, no advice, just nothing. It’s exhausting having to chase them. We would have been better doing it ourselves.

A representative from Simpson Solicitors responded to this review on 24 April, 2024:

Dear Nina, Thank you for your review. We would love the opportunity to better understand your experience and work with you to understand what we can do differently. To help us identify your matter, please can you email customersupport@rightlegalgroup.com quoting your review, case reference no. you have and any additional details to help us locate your matter and address accordingly. Kind regards Online Support Team

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Wills, Trusts & Probate

Matter Type:

Probate

Jackie

April 13, 2024

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Probate application still not in after nearly two years

This review is for a different branch.

This firm do not even deserve one star. The service has been absolutely appalling and prospective clients should go elsewhere. Right Legal were instructed in June 2022 to process my mother's straightforward probate application. We have speedily provided all information requested to keep things moving. For no good reason, the development of the probate application has proceeded at slower than snail's pace. We have politely waited weeks sometimes months for updates and these have only been provided after several emails from us. The firm has upheld two formal complaints from me about slow service and poor communication. Finally the papers came through to sign in November 2023 and the firm verified that they had been received back by them and would be sent on. Unbelievably my sister found out yesterday (April 2024) that the application has still not been submitted!!!

A representative from Simpson Solicitors responded to this review on 24 April, 2024:

Dear Jackie, We are sorry to read your review. To help us identify you as our client, please contact us using the following email address: clientsupport@rightlegalgroup.com quoting your review, case reference no. you have and any additional details to help us locate your matter and address accordingly. Kind regards Online Support Team

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Sam

February 13, 2024

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Incomplete Will

This review is for a different branch.

Do not use or recommend. They had stored my Mum's incorrectly and upon retrieval was incomplete and was missing a page. Lengthy delay to probate. Poor and unprofessional communication with lack of call backs during a difficult time. Tried charging extra fees on top. Complaint referred to Ombudsman

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Gareth

February 09, 2024

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Really poor service and quality of work.

This review is for a different branch.

The service is shockingly poor. From start to finish it was clear that documents are not checked and there is no qualified solicitor checking the work. The individual looking after our account sent out a letter with their own name spelled wrong. Multiple loops of corrections for basic errors and errors which already asked to correct. Finally thought we were at the end of the process when we received our wills but yet again sent the wrong versions. When I emailed and rang up to complain no one returned the call.

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Wills, Trusts & Probate

Matter Type:

Probate

Vikki

January 31, 2024

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Avoid unless you want a costly drawn out probate

This review is for a different branch.

If I could give Rights zero stars it would be too many. This company took over 2.5 years to do a straight forward probate. We had three different legal advisors. Documents were lost, they were incorrect and try getting them to answer or return your telephone calls - impossible!
Simpsons solicitors added themselves as an executor when updating my dads Will - he had onset dementia and they told him it would be for the best and then told us we needed to use Rights for the Probate. What this resulted in was a costly and extremely drawn out Probate that was handled poorly by Rights. This firm has put our family in great financial and emotional stress. We even reported them to the Legal Ombudsman and won but it still didnt make anything happen any quicker.
Now we are battling with their Document Management Team to get the return of our property docs - its been 4 months so far and they cant even do a simple thing like that correctly.

People giving 5* reviews for the Will service - check it and make sure they havent added themselves in as an executor and if so get it changed immediately and save the sanity of your family.

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Wills, Trusts & Probate

Matter Type:

Wills

Margaret

January 24, 2024

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Will review

This review is for a different branch.

I had the pleasure of a visit from the lovely Jessica this morning from the Derby office. She was very friendly and chatty and completely put me at ease. She answered my questions and explained everything to me clearly so I could understand.
This young lady is going to be a huge asset to your company and if I need legal advice in the future I shall be employing Jessica and recommending her to family and friends.

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Anthony

January 12, 2024

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Recommendation

This review is for a different branch.

This is the first time we have used this firm of Solicitors and both my wife and I most impressed with Lauren Bailey, she is the most delightful, professional and understanding person we have met for many years. We can highly recommend her

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Kate

January 11, 2024

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DOCUMENT MANAGEMENT

This review is for a different branch.

Took 10 weeks to obtain title deeds for my Mums house. First they sent me the wrong form, nobody bothered to tell me until I called them 3 weeks later. Sent in the documents, again nobody bothered to call me. After 2 weeks I rang them (good luck getting through) and on the 8th attempt was told I still needed more documentation which I wasn't told initially, or in the other conversions I had with them. Sent in the required documents and again, nobody called me or acknowledged my email. Rang them 13 times and eventually was told my deeds were there. Arranged to pick them up and the day I went to get them the girl was off sick!! I did get them the same day as I refused to leave without them. Utterly shambolic service from start to finish! Lack of communication and understanding.

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Kate

January 11, 2024

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DOCUMENT MANAGEMENT

This review is for a different branch.

Took 10 weeks to obtain title deeds for my Mums house. First they sent me the wrong form, nobody bothered to tell me until I called them 3 weeks later. Sent in the documents, again nobody bothered to call me. After 2 weeks I rang them (good luck getting through) and on the 8th attempt was told I still needed more documentation which I wasn't told initially, or in the other conversions I had with them. Sent in the required documents and again, nobody called me or acknowledged my email. Rang them 13 times and eventually was told my deeds were there. Arranged to pick them up and the day I went to get them the girl was off sick!! I did get them the same day as I refused to leave without them. Utterly shambolic service from start to finish! Lack of communication and understanding.

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Judith

November 18, 2023

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Excellent service

This review is for a different branch.

Our wills were held in a solicitor’s close to where we live, the company went into liquidation and was taken over by Simpsons. Their nearest office was 1.5 hours away in Derby. When we needed to make changes to our wills and have power of attorney drawn up we had a home visit from Jessica. She was very knowledgeable, nothing was too much trouble she took her time talking us through our options and made sure we understood everything. Would thoroughly recommend this company and Jessica if you are in the Derby area!

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Reviews collected from

Diane

April 17, 2024

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Diane

Michael was really pleasant and friendly. He explained everything and answered all our questions. We feel confident that all our wishes and concerns were dealt with professionally.

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Wills, Trusts & Probate

Matter Type:

Wills

Vicky

April 15, 2024

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Vicky

I was posted to Simpsons Solicitors, Thornbury office when I signed up to write my will via Free Wills Month. I got excellent service. The solicitor I was assigned, Mr Llewellyn, was very patient, taking time to ensure I understood everything whether during our phone calls or email communications. I would definitely recommend Simpsons for anyone needing to write a will, whether via Free Wills Month or not.

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Chris

March 11, 2024

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Chris

My wife and I recently updated our Wills and completed Lasting Power of Attorney documents. We would like to recommend the Thornbury office and in particular Michael Llewellyn. Michael was very friendly helpful and professional and we wouldn't hesitate to use them again.

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Barrie

March 11, 2024

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Barrie

The processes involved in making wills and establishing power of attorney were explained so well . My wife and I were so pleased with the care received from Grace who made a potentially upsetting subject easy to deal with.
We are so pleased we chose Simpsons.

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Muny

February 28, 2024

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Muny

Wills: Competent, responsive and friendly. Excellent in every respect - recommended !

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Simpson Solicitors are accredited by

About this branch

Description

We are one of the largest Wills & Probate providers in the country. Welcome to Right Legal Group. We are a well established Law firm, regulated by the Solicitors Regulation Authority. We specialise in Wills, Probate & Estate Planning. We have built a network across the country which provides the ‘RightWill’ platform, working together on a mission to change the way people think about making a Will. We preserve not only our clients’ financial assets but their emotional assets too.

Practice areas

Wills, Probate and Estate Planning

Regulated by

Legal services

Personal areas of law

Wills, Trusts & Probate
- Probate
- Trusts
- Wills

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