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Cavendish Legal Group is a leading team of solicitors, providing practical advice to businesses and individuals from our offices across London and the South East.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cavendish Legal Group on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cavendish Legal Group. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cavendish Legal Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cavendish Legal Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Cavendish Legal Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
James
Collected on:
Told me on the day of completion that I would have to pay stamp duty which I previously was not informed of.
Impossible to contact.
No contact since completion and still no sign of land registry
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Matter Type:
Residential Conveyancing
Jim
Collected on:
Absolutely awful. I’ve dealt with thousands of solicitors is years as a mortgage broker and these clowns are by far the worst of the worst
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Lorran
Collected on:
Jordan Roger was our case manager buying our first house and he has been absolutely wonderful 10/10 service! Thankyou again Jordan
Lauren & Charley
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Matter Type:
Residential Conveyancing
Naomi
Collected on:
I have never been more frustrated with a service. This is my first home purchase and ONP made it a very painful experience.
The communication was poor, I was left to chase the vendor for outstanding enquiries and ONP still drug their feet for an approval. I'm now left in a very uncertain position for Christmas.
I will not recommend.
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crimal
Collected on:
Very Frustrating, every stage require chasing, no one answer on phones, very late on all service and don't care what documents require or procedure,
If you are first time buyer, stay away don't even bother to go
I have purchase the property on 11th Feb and still I am waiting for my documents and no replies
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Matter Type:
Residential Conveyancing
Mandeep
Collected on:
Unprofessional Group including the senior management.
We lost our property as the case worker asked the same query 3 times to the sellers solicitors and made us look silly for choosing O'Neill Patient.
The sellers solicitors still responded and our great case worker STILL DID NOT RESPOND for 2 WEEKS !!!!! just a plain query which could have been responded in 5 mins.
They don't know what a SPV is and took on our conveyancing case. Upon further investigation, our case worker turned out to be someone with no real experience of conveyancing. She was an Order picker for 2 years and then O'Neill Patient offered her a Case worker position !!!!
Currently we are reporting them to The Law Society, SRA, Legal Ombudsman and ICO as our GDPR requests haven't been acknowledged.
STAY AWAY FROM O'NEILL PATIENT..
https://www.legalombudsman.org.uk/make-a-complaint/
https://www.sra.org.uk/consumers/problems/report-solicitor
https://www.lawsociety.org.uk/en
https://ico.org.uk/make-a-complaint/
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Matter Type:
Residential Conveyancing
Jodie
Collected on:
Case managers change weekly. Left £100s out of pocket due to a service charge issue and no one will respond to my emails to resolve.
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Amy
Collected on:
Currently with this solicitors - constantly on hold and never actually able to speak to anyone .
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Mai
Collected on:
This is literally the worst service ever! We were 2 times in process of buying a house with them and both times they were very unresponsive. First time our lawyer was Jake Simmonds. This purchase didn't go trough since seller gave up on sale, but Jake was one of the worst people to do work with. Second time our lawyer is Rachael Lee. Just make sure that you never have to deal with any of them! We were supposed to complete at the begging or latest mid of June, and now it's 17th of June and we have no answer about progress update from them. We cannot get trough to them. Whatsoever it looks like Rachel went on a holiday 2 weeks before end of stamp duty and left our case hanging?! Seriously?! There is no phone number to call - well officially there is one but nobody will answer it. I cannot believe that this is a paid service, and there is no motivation from their side to do their job. Unbelievable!
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Matter Type:
Residential Conveyancing
Richard
Collected on:
This review is for a different branch.
What a shambles this company is; they incorrectly paid HMRC SDLT and won't do anything about it. So I am now out of pocket by more than £5000 on a transaction that should NOT have been made.
I have been trying to get a refund from HMRC and when I this I'm near to it, it turns out that the TR1 form was NOT even dated - unbelievable and inept.
Don't go anywhere near ONP, as they really are ONE ILL PATIENT!!!!
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Rebekah
Collected on:
We had the pleasure of dealing with Tom Frith and would highly recommend him. He was extremely efficient and communicated clearly throughout, which was especially appreciated during what was a particularly stressful time.
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Geoff
Collected on:
4 weeks in and im being told that i.d checks issues have been raised and it's normal if i.d checks haven't been completed this far in the process. Next to no updates as to why things are being delayed and haven't moved past preliminary stages until a complaint was lodged. When challenged it was advised that this is normal service and process
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sreekanthreddy
Collected on:
As first-time buyers, we were initially nervous about the home-buying process, but having Elizabeth Cassidy as our solicitor made all the difference. From start to finish, she was incredibly supportive, responsive, and thorough in handling every aspect of the legal side of our purchase.
Elizabeth explained everything clearly, making sure we understood each stage and felt confident in the decisions we were making. She was always available to answer our questions, no matter how small, and her calm, reassuring manner helped ease any stress we had along the way.
Her attention to detail was outstanding she spotted and resolved potential issues before they could become problems, and she kept everything moving efficiently, ensuring there were no unnecessary delays. We always felt like we were in safe hands.
Thanks to Elizabeth’s hard work and expertise, the process went smoothly and we were able to complete our purchase without any complications. We’re truly grateful for her guidance and can’t recommend her highly enough to anyone, especially fellow first-time buyers.
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Ben
Collected on:
Used them for a remortgage, the app is super easy to use and always up to date. The one time I wanted to phone and ask a few questions, i received a call back within an hour and spoke to a friendly lady who answered all my questions and concerns. Would definitely recommend.
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Bridgy
Collected on:
Extremely slow with relaying information. I've had to make a phone call every time I wanted to find out information on how the remortgage was going. The lack of urgency and communication has resulted in me missing the completion date I was told we were "going for". Only positive is they are at least polite over the phone. Would NOT recommend.
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