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Cavendish Legal Group is a leading team of solicitors, providing practical advice to businesses and individuals from our offices across London and the South East.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Cavendish Legal Group on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Cavendish Legal Group. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Cavendish Legal Group performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Cavendish Legal Group and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Cavendish Legal Group compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Cavendish Legal Group offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
James
Collected on:
Told me on the day of completion that I would have to pay stamp duty which I previously was not informed of.
Impossible to contact.
No contact since completion and still no sign of land registry
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Matter Type:
Residential Conveyancing
Jim
Collected on:
Absolutely awful. I’ve dealt with thousands of solicitors is years as a mortgage broker and these clowns are by far the worst of the worst
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Lorran
Collected on:
Jordan Roger was our case manager buying our first house and he has been absolutely wonderful 10/10 service! Thankyou again Jordan
Lauren & Charley
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Matter Type:
Residential Conveyancing
Naomi
Collected on:
I have never been more frustrated with a service. This is my first home purchase and ONP made it a very painful experience.
The communication was poor, I was left to chase the vendor for outstanding enquiries and ONP still drug their feet for an approval. I'm now left in a very uncertain position for Christmas.
I will not recommend.
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crimal
Collected on:
Very Frustrating, every stage require chasing, no one answer on phones, very late on all service and don't care what documents require or procedure,
If you are first time buyer, stay away don't even bother to go
I have purchase the property on 11th Feb and still I am waiting for my documents and no replies
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Matter Type:
Residential Conveyancing
Mandeep
Collected on:
Unprofessional Group including the senior management.
We lost our property as the case worker asked the same query 3 times to the sellers solicitors and made us look silly for choosing O'Neill Patient.
The sellers solicitors still responded and our great case worker STILL DID NOT RESPOND for 2 WEEKS !!!!! just a plain query which could have been responded in 5 mins.
They don't know what a SPV is and took on our conveyancing case. Upon further investigation, our case worker turned out to be someone with no real experience of conveyancing. She was an Order picker for 2 years and then O'Neill Patient offered her a Case worker position !!!!
Currently we are reporting them to The Law Society, SRA, Legal Ombudsman and ICO as our GDPR requests haven't been acknowledged.
STAY AWAY FROM O'NEILL PATIENT..
https://www.legalombudsman.org.uk/make-a-complaint/
https://www.sra.org.uk/consumers/problems/report-solicitor
https://www.lawsociety.org.uk/en
https://ico.org.uk/make-a-complaint/
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Matter Type:
Residential Conveyancing
Jodie
Collected on:
Case managers change weekly. Left £100s out of pocket due to a service charge issue and no one will respond to my emails to resolve.
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Amy
Collected on:
Currently with this solicitors - constantly on hold and never actually able to speak to anyone .
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Mai
Collected on:
This is literally the worst service ever! We were 2 times in process of buying a house with them and both times they were very unresponsive. First time our lawyer was Jake Simmonds. This purchase didn't go trough since seller gave up on sale, but Jake was one of the worst people to do work with. Second time our lawyer is Rachael Lee. Just make sure that you never have to deal with any of them! We were supposed to complete at the begging or latest mid of June, and now it's 17th of June and we have no answer about progress update from them. We cannot get trough to them. Whatsoever it looks like Rachel went on a holiday 2 weeks before end of stamp duty and left our case hanging?! Seriously?! There is no phone number to call - well officially there is one but nobody will answer it. I cannot believe that this is a paid service, and there is no motivation from their side to do their job. Unbelievable!
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Matter Type:
Residential Conveyancing
Richard
Collected on:
This review is for a different branch.
What a shambles this company is; they incorrectly paid HMRC SDLT and won't do anything about it. So I am now out of pocket by more than £5000 on a transaction that should NOT have been made.
I have been trying to get a refund from HMRC and when I this I'm near to it, it turns out that the TR1 form was NOT even dated - unbelievable and inept.
Don't go anywhere near ONP, as they really are ONE ILL PATIENT!!!!
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Rebecca
Collected on:
Impossible to get through to a human being. Several emails and voicemails unanswered. The telephone number on one of the 'operations support administrators' email signature is a dead line. I have no idea what the status is on my remortgage and am now on the variable rate with my previous lender.
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Adam
Collected on:
Would give 0 stars if I was able to. ONP have been a complete nightmare from the start. The app is terrible for communication, no one is available on the phone and they have lost 2 mortgage deeds in the space of 2 weeks. I sent the second one recorded delivery and they have managed to scan one of the documents in the envelope but lose the rest which allegedly haven't arrived. I am now a month over term when all documents were sent in a timely fashion and no one is taking responsibility. Their ineptitude is costing me a small fortune
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Captain
Collected on:
If i could leave 0 stars i would. They have been so unresponsive and due to thier company protocol or staff negligence or both they have caused the sale to collapse at such a critical and stressful stage. I would never recommend them and please do yourself a favour and use any other conveyancing firm. Fatuna was the case handler. Never gave straight updates and always hidden behind an email. This firm is an absolute joke and should shut down after the stress they have caused.
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Joshua
Collected on:
A big thank you to Sophie Hill***
We recently went through a difficult and emotional time when a purchase fell through just days before exchange. Despite the setback, we decided to move forward with the sale and were fortunate to stay with a friend — something we’re incredibly grateful for.
Amidst all the upheaval, Sophie Hill at ONP Solicitors was a constant source of support and professionalism. We remained in regular contact with her, and from the initial viewing to completion, she helped us achieve an impressive four-week turnaround — something Sophie herself noted as a personal achievement.
What could have easily turned into a nightmare was instead made manageable and reassuring, thanks to Sophie’s promptness, clear communication, and genuine care. We are forever thankful to her and highly recommend her services.
Thank you Sophie!
Sidenote:
Obviously not all purchases go as smoothly as this one due to external factors like freehold/lease, chain/no chain etc ... but this was a no chain and we like to think we were responsive in the way of sending all acceptable forms back to Sophie digitally and any forms requiring physical signatures, we used first class postage
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Alex
Collected on:
Using these solicitors was like banging my head against a brick wall. I called over 20 times to speak to my case handler Holly Schofield and not once did she call me back after being told she would. I wouldn’t recommend these solicits to anyone. Please avoid!
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