anonymous
Unreliable, Unresponsive, Unprofessional, Disorganised, No Ownership, Avoidable Delays
1 star — if minus one were possible, that would be my rating. Johnsons Solicitors (Reading office) My experience with Johnsons Solicitors has been one of the most frustrating and professionally disappointing legal experiences I have ever had. What should have been a straightforward Help to Buy discharge process became an avoidable and prolonged ordeal because of poor communication, lack of accountability, and repeated failure to properly respond to urgent and legitimate concerns. I repeatedly raised an urgent issue regarding a Help to Buy charge still remaining on my title — something that should have been resolved years ago. Despite multiple emails, calls, and formal complaints, my questions were consistently ignored, selectively answered, or responded to only when it suited them. Critical evidence I repeatedly requested (proof of submission, copies of emails, complaint process details, file records) was not provided. Timelines were inconsistent. Assurances were given that documents had been sent, only for Help to Buy to later confirm they had not received them. The lack of urgency, clarity, and ownership caused significant stress, lost time, disruption to my work, childcare arrangements, and active property transactions — all of which could have been substantially reduced by basic professional standards: replying properly, communicating clearly, and managing expectations. What was most concerning was the complete absence of accountability. Senior staff and management were copied throughout, yet meaningful responses remained absent. If you are looking for a firm that is responsive, transparent, and takes ownership of urgent legal matters, this was not my experience. I strongly advise anyone considering this firm to think carefully, particularly where timing, precision, and accountability matter. I am taking legal action against them.
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