53 Market Street, Ely, Cambridgeshire, CB7 4LR
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53 Market Street, Ely, Cambridgeshire, CB7 4LR
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 619730
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53 Market Street, Ely, Cambridgeshire, CB7 4LR
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My experience has been made easier with being able to speak with the solicitor and with him keeping me up to date on each step of the process, I can honestly say it has been a pleasure and I have always felt listened to... Definitely 5*****
hey solicitors in ELY are an absolute shocking firm, with a group of humans that don't have two brain cells to rub together. Lack of communication and never being available to speak are a massive red flag, please stay away from these clowns.
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When my sister Lynn Zarattini decided to make her only ever Will at the age of 65 she went to her local solicitors Hey in Ely , probably recommend by her Estate Agent who managed her rented properties. She decided to give Jayne Stephenson at Hey solicitors the responsibility as the only executor. And pass on ALL of her estate to two large charities. As I am the last original family member left alive I found the whole process in trying to get any information from the solicitors very frustrating. When you understand the iron control and unchecked fees they operate within I was shocked Hey charge my sister for writing the Will. Its odd that the meeting when the Will has done was not recorded!
We had to deal with Jayne Stephenson after two family deaths, in spite of the fact that we would never have chosen them ourselves. They seem to prey on the vulnerable who are afraid of solicitors and do not realise that you can obtain better prices by researching on the internet. Fortunately we did not use them for anything like the whole process. We have just paid them £394 for no tangible progress whatsoever. They make it clear as soon as you walk into reception that they will not be amenable. Indeed they were not even sure if they held the deeds at all. One of the deaths was sudden whilst we were abroad and they refused to send emails. They also charged to return our phone calls at a rate of £282 per hour. They are not in this century. The solicitors we used for the sale of the house used a web portal for all the documentation. Something Hey Solicitors have not heard of let alone used. We have paid our bill reluctantly since they are quite menacing.
Unbelievably rude and deprecatory reception staff. Solicitors in my opinion have a superiority about them that I have experienced with no other firm, one named Jane especially; rude, disparaging and indignant . I have dealt with many solicitors in my day, this being the most appalling and hideous experience thus far.
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