Aegis Legal Limited

I have considered this feedback extremely carefully. As I don't want any issues. Needless to say I have had an extremely poor experience with aegis legal. Infact I would say I have quite a good vocabulary and I lack the words to describe just how bad it was. Abysmal comes to mind. I had an accident my car was hit from behind by a double decker bus on 4th July 2018. I cashed the cheque today 26th November 2025. That's over seven years and 4 months since the accident. It has been one of the most stressful and difficult experiences of my life! It has adversely affected my health. If I told you all that happened it would hardly be believable. So I don't intend to say all that happened. But know it was extremely complex and bad. There was a huge amount of paperwork and significant pressure was applied when dealing with it. There were also meetings with medical experts which were a considerable distance from me in 2 cases. I met with 4 experts total. There were problems with each. There were issues also I felt the claim didn't consider fully. I also want to say I didn't lie in this case. My family and I reviewed all the documents possible and meticulously checked everything. At all stages considerable pressure was applied. There were many more issues but I am unable to go into them. My advise is if you have a car accident or are in any way in need of legal help or advise. I strongly advise you consider the matter carefully and if this law firm is the right one for your needs. I also advise you keep a copy of every page of every document even the blank ones. Especially the origonal sign up document. I also suggest you print off every email and keep a copy. So it's easy to find and label each important one. And never ever discuss anything by phone. Always get it in writing. If there ever is a phone call record it at your end and make sure to tell them you are recording it. I also advise checking the fine print. Especially the fees section and the section about leaving the company if there's a problem. If you have issues with any legal matter I advise you to contact the law society for advise. The law society have been extremely helpful to me in this matter and have provided me with concrete information and support when things were getting tough.

I fell very ill during a trip to Mexico several years ago and was hospitalised as a result. I stupidly raised this with a company called sick holidays rather than speaking with Tui directly. After the legal contact changing several times and many years passing my case was passed to Aegis Legal who initially seemed ok and were making all the right noises that my case would be taken seriously and resolved. I could not have been more wrong !!!! They instructed a doctor/medical professional to go through several questions with me although every bit of information had been provided several times already. The report arrived for me to sign and several utter lies and exaggerations were added to the report. As much as this may have helped me to win the case it was not true and didn’t sit well with me so I reported this and insisted on a second accurate report being done. They asked for the same information so many times I suspected that they had lost some paperwork, my faith in them was fading having witnessed several typing errors and getting an email that wasn’t meant for me but another client (surely confidential). After jumping through hoops for years and having to chase at every stage I received a letter out of the blue advising that they would not be continuing with my case? I was absolutely gutted as my illness and every detail I gave was 100% genuine. They offered to send me my file to go to court myself but it was clear that this would cost a lot of money and the deadline to present to court was very close so virtually impossible for me to achieve. This has left me feeling very disheartened by this system and upset as wasting so much time on this only for it to be dismissed by Aegis Legal so flippantly. Please please please do not use this company Mrs Hastings

Had an accident and went for the no win no fee option. They do the very minimum, they just submitted the claim to the insurance who rejected it. Nothing happened after that in the last 1.5 years, they not responding to emails/phone calls. When there is real work to be done they would not bother.