ONP Solicitors

Completely useless experience from start to finish.. Most people (like ourselves) don’t know a great deal about how remortgaging and the finance’s work. Firstly, during the 3 months we received 1 email from our ‘case manager’ (Laura Zamojskyj) offering no help at all. 3 working days before completion, we received an email (through our estate agents) that had been forwarded from Laura, asking for further documentation. Two weeks prior to this, we sent an email asking if ONP needed anything else, to which we were told ‘no we have everything we need for completion’. Considering Laura had 3 months to get this sorted, to ask for more documents 3 working days before completion, is utterly terrible. Secondly, I had just one query after completion that I needed an answer to. I called at 10am specifically asking for a phonecall with Laura, but was told she was in a meeting and would get a call back. At 11am I received a snotty email that did not answer my question at all. I called back again at 12pm to ask to speak to Laura, to be told she was in a phonecall and that she would call back as soon as she could. 5 days later, I’m still waiting for that phonecall. It’s clear Laura has completely ignored me and the entire experience has been awful from start to finish. I have since called my estate agent and got a simple answer to my question in 20 minutes. I will be posting this review on google reviews and anywhere else I can to ensure that even if one person chooses not to go with ONP, that’s a win for me. Rude, incompetent and zero help/support from start to finish. I will be glad to never use this company again.

I was assigned ONP as part of a Nationwide remortgage with "free legal service". I will just say, find yourself a local firm and pay the extra. The communication from ONP was abysmal; they got all of the work done on time so I can't fault them for that, but getting a reply out of them was like getting blood from a stone. Often emails went either unanswered or they left a vague reply that didn't answer my question. Their fees on top of the "free" legal advice are also pretty high, so in the end you don't even really save any money. Save yourself the hassle.

Laziest solicitors ever. You send documents through post and when they decide not to do any work , they simply tell you they have not received the paperwork and blame Royal mail. Can't really blame them as ALL solictors are the same.

I began working with ONP on 14th October 2025 for a remortgage that should have been straightforward. It is now mid-December, over 9 weeks later, and the process has been pushed to 5th January 2026 with absolutely no explanation provided. Communication has been atrocious: Multiple voicemails left over the past 2 weeks - never returned Messages sent via their ONP app - no response Emails are sporadic and fail to address basic questions. The service has been impersonal and inadequate. When you're dealing with important financial matters like remortgaging, you expect professional communication and transparency. Instead, I've been left completely in the dark with no guidance or updates. I should not have to chase my solicitor repeatedly just to get basic information about my own case. This level of service is simply unacceptable, especially when everything was provided promptly on my end. Would I recommend ONP? Absolutely not based on this experience. If you value communication and timely service, I'd suggest looking elsewhere.

I don’t normally write reviews, but in this situation I feel it’s important to warn others about my experience with these solicitors. ONP Solicitors were appointed by NatWest to handle my remortgage. What should have been a straightforward process turned into a stressful and frustrating ordeal, to the point where I’ve now had to involve the Legal Ombudsman. From the very beginning, communication was a major issue. Emails and phone calls went unanswered, and we constantly had to chase them just to move the case forward. They initially assured us we could complete on our requested date, but this didn’t happen, which caused us to incur additional charges. We were then given multiple different completion dates, and it felt like no one had a clear understanding of what was happening with our case. Several important documents were never provided to us, and the situation worsened when money was taken from our additional borrowing for what they described as “additional work.” At no point were we told this work was needed, and despite us asking for evidence of what had been done, nothing has been provided. We also put in writing that we did not give permission for these charges, but the money was taken anyway. Had we not had additional borrowing available, I don’t see how they could have taken these funds. When we attempted to make a formal complaint, the staff member we spoke to was extremely rude, saying, “You didn’t appoint us, NatWest did,” which made us feel as though our concerns didn’t matter. We are still waiting for a proper response. We have now contacted the SRA and the Legal Ombudsman because of the seriousness of what happened. If I could give minus stars, I would. I genuinely hope this helps prevent anyone else from going through the same experience.