
Eve
Collected on:
Unacceptable Client Service
I would strongly advise against using Gorvins Residential Conveyancers based on my ongoing experience. As client-based services go, this has been a shocking experience and frustrating slow from the very beginning.
I’m now 135 days into what should be a completely straightforward property purchase — no chain on either side, no disputes, no show-stoppers — and yet the process has dragged on due to their lack of urgency, communication, and basic competence.
Phone calls for updates are met with vague, responses like “your solicitor is in meetings” or “we’ll get back to you,” followed by radio silence. I’ve routinely spent over 15 minutes on hold, only to be forgotten entirely. Emails chasing updates have gone unanswered for days.
There’s been zero proactiveness. Enquiries have been handled without my knowledge or input, directly causing avoidable delays — delays I’ve only discovered after repeatedly pushing for information. What little communication I have received is drip-fed in fragments. The lack of attention to detail is staggering — I’ve even been sent documents, including property searches, for entirely different properties on several occasions.
As of today, I’ve had no full responses sent to me for the enquiries raised, no timeline for exchange and completion — just silence to my emails and unable to get to speak to anyone on the phone who can help me to move this on. For a routine sale of low complexity, this level of service is completely unacceptable.
If you're looking for a smooth, communicative, and professional conveyancing experience — avoid Gorvins at all costs.
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