August 21, 2020
20200821133715
Really disappointing
Matter Type: Residential Conveyancing
I had a very negative experience with Gorvins. After researching thoroughly and choosing Gorvins because of their high customer satisfaction ratings I was disappointed to find myself ignored and basically fobbed off for months. What was supposed to be a simple no chain cash purchase took 5 months and then ultimately fell through.
There was a complete lack of communication and no sense of importance made by the case handler. I used Digital Move, however, the case handler failed to update this or reply to documents uploaded and messages sent.
I perhaps did not make a formal complaint early enough, however, after 3 months without any progress, I made attempts to resolve any issues with my case handler, however, this was met with disregard. My case handler missed several mistakes in the lease holding contracts. Particularly concerning was the fact that they failed to identify that the land registry had the property registered as over 1 floor when in actuality it is over 3. The mistakes made and missed could have cost me thousands of pounds.
It was only once I insisted on speaking with my case handler's manager that I got anywhere. Fortunately, Robert was helpful and communicative and did his best to resolve my issues. All in all very disappointed by the lack of communication, support and attention to detail.
