Gorvins Residential Llp

I used Gorvins Residential LLP for my personal transactions before as well as recommended them to our clients (myself being a mortgage advisor).

However, their handling of the latest case for our clients was appalling and nothing short of negligence.

Gorvins requested and received mortgage funds on 27 March for the completion set on 28 March. Unfortunately, Vendor passed away on 27 march meaning that no completion could take place until beneficiaries of the estate obtain grant of probate which usually takes 1-3 months.

Our client was ready to wait, but to their shock they soon discovered that Lender took mortgage payment from their bank account (while there was no mortgage completed). On investigation it became apparent that Gorvins did not return mortgage funds back to the bank - they just kept £170k and did not even notice that something was wrong!

To make things worse, Gorvins only acted on this issue when we contacted them (15 days after the failed completion date) and notified that they should send money back to the Lender and also notify them that no completion took place. Until then, Gorvins were doing nothing. We can only assume that their controls failed and they were none the wiser that they have extra £170k sitting in their bank for which our client is being charged interest.

This has caused our clients (first time buyers) significant distress as well as they were deprived the use of funds until Nationwide issued a refund.

Gorving clearly failed their duty of care towards our client. However, they were far from ready to admit their mistakes. 6. When I was instructed by the client to find out what has caused the above issues, I tried directing this query to Beth Schofield who bluntly refused to answer the question of why this has happened. This raises a question of trust and what else might have been missed on this case.

Also, during two phone calls with Beth she was rude & arrogant. As well as interrupted me and did not allow to speak. She shouted at me and terminated calls twice.

Such attitude and attempts to cover up their errors are unacceptable.

If I could give a negative rating, I would. This firm has provided the worst customer service I have ever experienced. My conveyancing matter remained unresolved for months, with no updates unless I chased them. Each time I reached out, I was met with excuses—either the person handling my case was on leave or unavailable.

Amara is a asset to the company, With her knowledge, approach and over all experience she gave us.

You hear some horror stories about buying your first home and delays happening across the board so we were very nervous when choosing our solicitors - however - there was no need for the panic. Gorvins have been INCREDIBLE. Beth Schofield is by far one of the best people I’ve dealt with in our house purchase, she was so proactive, kind and just helpful! Buying a house is stressful but having Beth in our corner made it SO much better. She had such a proactive approach the while way through the process and really helped us in buying before stamp duty came into affect. I felt bad for calling her about updates but she was so lovely and kind during one of the most stressful work periods she’s probably endured (with everyone trying to get in before SDLT!). It takes a lot to be in a high stress job and remain composed/kind, I will forever be grateful for the efforts of Beth and Gorvins LLP for helping us so wonderfully and for being so fast. We managed to buy a house within a month which is mental and I can’t quite believe it but we couldn’t have done it without everyone’s efforts. Thank you a thousand times over.

We used Gorvins for the purchase of our first house. Constant inefficiencies and lack of communication and transparency from their side.

I would avoid Gorvins if you want a stress free experience. Pretty much zero communication, conflicting requests, asking for things that have already been sent, provided with 3 different completion figures (and act like I should have known the 1st two were wrong!).
Charged an extra £450 for buying through auction (fair enough) but then told that they would read or advise on the auction contract!
Complained to one of the Partners to no avail. They simply do not know how to provide a good customer focussed service. For any other service provider that gave such a poor service, you’d be looking to withhold some of their fee - unfortunately, it’s an industry that has you over a barrel as you have to pay them in full before you can complete the purchase. Maybe that’s the reason Gorvins believe they can provide such a poor service and not give two hoots. AVOID!