if you have a claim going through be aware they have taken out a policy of insurance without your knowledge that you will have to pay at the end of your claim £295 for something on there own website they claim costs £100 to £150 they call it a after the event policy ,even if you know the other driver as admitted full liability they will buy a insurance even though its not needed ,you will assume what hey offer you less 25% is what your amount of compensation will be ,not true you will be charged another £295.00 for something they told you nothing about ,absolutely scandalous if i were you i would steer well clear of these shysters