Alan
Collected on:
Will review and advice
We contacted Butterworths to review our wills. This was dealt with by Caolan Crampsie, who was friendly, efficient and explained everything in laymans' terms.
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Butterworths
01228 593939
- Address
- CA3 8DA
- 01228 593939
- www.butterworths-solicitors.co.uk
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How Butterworths Compares
Value for money
Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Awful
Overall experience
- Value For Money
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McAdder1
Collected on:
Conveyancing
I employed Butterworths to do the conveyancing on a new build property I was buying. First of all they miss quoted on the fee, but I was under pressure to move so accepted the new more expensive fee. After a month of hearing nothing from them I phoned to find nothing had been done other than to email the sellers solicitor whom had not responded. When I asked why I had not been contacted about this I was met with silence. It took them 3 months to complete this job. I managed to actually speak to my solicitor about three times during this process as he hid behind his legal assistant whom appeared to be employed as a firewall between the client and the solicitor. In month three I asked the assistant how many conveyancing jobs they were dealing with and was informed they had 150 jobs running at once. This explained why it took a week for each item to be dealt with. Butterworths have a team of sales admin personal whose purpose is to bring in business with no concept as to whether the business can be processed in a reasonable time frame. When the hits the fan they all go into hiding claiming to be unavailable or off sick. Extra charges pop up that a professional solicitor doing conveyancing would know about in advance. I had to pay for around 3k worth of temporary accommodation while waiting for Butterworths to complete the work, quite frankly they care very little for their clients with no empathy at all for how they effect peoples lives. Also my sellers were always referred to as the "other side" like we were in some kind of legal battle in court! The only time they paid attention was when I threatened to camp outside their office with a sign saying "homeless due to Butterworths Solicitors". When the conveyancing was finally completed we paid the fees and moved into our new home. A few weeks later we received an email from our Butterworths solicitor asking for another hundred plus pounds which they had in error failed to charge. I can only repeat UNPROFESSIONAL AND UNCARING. AVOID AT ALL COSTS.
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Andrew
Collected on:
I've just purchased a property with yourself
I just want to say a very big thank you to Sarah Crompton that has dealt with my case with buying a property she has been excellent all the way through she has kept me up-to-date every single day i just want to say thank you very much for your time 👌?
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Sean
Collected on:
Housing & Property
Sean recommends Butterworths
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Manish
Collected on:
Housing & Property
Manish recommends Butterworths
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Robert
Collected on:
Housing & Property
Robert recommends Butterworths
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Verified review
This review has been left by a verified client who used Butterworths.
Matter Type:
Injunctions
Sandra
Collected on:
Housing & Property
Sandra recommends Butterworths
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Stuart
Collected on:
Jonathan Ditchburn
Went to Jonathan for advice for a family member after a car accident, Jonathan was very straightforward , friendly and full of advice, so we moved from previous solicitor to Butterworths, I cannot rate the service he gave higher, friendly, prompt, professional, the way he talks, guides and acts , is a credit to Butterworths,
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Matter Type:
Housing
Barry
Collected on:
Amazing service
We sold our house through the auction and paperwork was dealt with quickly and Laura kept us updated all the way through. Eventually found a property to buy and again Laura proved to be amazing and we managed to get everything through very quickly.
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robin
Collected on:
Incredibly poor
This review is for a different branch.
A very poor experience, avoid Butterworths.
A very poor experience, with delays and incompetence at each stage.
A simple conveyancing issue, with a slight complication in a court order to be enforced. Many delays and poor communication, and when the court order was finally enacted I wasn't informed until I chased the court myself - only to be informed that my solicitor had been informed a month earlier.
My Butterworths solicitor claimed that she needed legal advice before dealing with that - the irony! I have no doubt that if I hadn't contacted the court myself I'd still be waiting for Butterworths to deal with the issue. My first mortgage offer expired after several renewals, I still don't know whether Butterworths had even attempted to deal with the court at that point.
They did offer to reduce the bill by £180 to reflect the poor service, but then increased their quoted court application fee from £100 to £400! The final bill was far in excess of the quote, with no unexpected events to justify the increase.
Finally, on completion day they refused to give a completion statement showing their fees until after completion. They gave 3 separate figures on the day, ranging from £4,200 to £33,600, and the final figure wasn't any of the 3 given. No explanation given for the differences.
My advice would be to steer well clear of Butterworths.
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