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Butterworths

01228 593939

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Butterworths

How Butterworths Compares

Value for money

!

Limited data.

This firm - 82%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Butterworths on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using ABC Law. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 66%
About Right 33%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 75%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butterworths and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Butterworths performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 75%
No 25%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 78%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Butterworths and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Butterworths compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 78%
No 22%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Butterworths offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Butterworths only have 108 reviews listed here

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Review Sources

Client Reviews

4.3/5

Reviews summary

  • Excellent

    79
  • Very Good

    8
  • Average

    4
  • Poor

    3
  • Awful

    14

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Alan

Alan

March 17, 2022

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Collected on:

Will review and advice

We contacted Butterworths to review our wills. This was dealt with by Caolan Crampsie, who was friendly, efficient and explained everything in laymans' terms.

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McAdder1

McAdder1

August 27, 2021

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Conveyancing

I employed Butterworths to do the conveyancing on a new build property I was buying. First of all they miss quoted on the fee, but I was under pressure to move so accepted the new more expensive fee. After a month of hearing nothing from them I phoned to find nothing had been done other than to email the sellers solicitor whom had not responded. When I asked why I had not been contacted about this I was met with silence. It took them 3 months to complete this job. I managed to actually speak to my solicitor about three times during this process as he hid behind his legal assistant whom appeared to be employed as a firewall between the client and the solicitor. In month three I asked the assistant how many conveyancing jobs they were dealing with and was informed they had 150 jobs running at once. This explained why it took a week for each item to be dealt with. Butterworths have a team of sales admin personal whose purpose is to bring in business with no concept as to whether the business can be processed in a reasonable time frame. When the hits the fan they all go into hiding claiming to be unavailable or off sick. Extra charges pop up that a professional solicitor doing conveyancing would know about in advance. I had to pay for around 3k worth of temporary accommodation while waiting for Butterworths to complete the work, quite frankly they care very little for their clients with no empathy at all for how they effect peoples lives. Also my sellers were always referred to as the "other side" like we were in some kind of legal battle in court! The only time they paid attention was when I threatened to camp outside their office with a sign saying "homeless due to Butterworths Solicitors". When the conveyancing was finally completed we paid the fees and moved into our new home. A few weeks later we received an email from our Butterworths solicitor asking for another hundred plus pounds which they had in error failed to charge. I can only repeat UNPROFESSIONAL AND UNCARING. AVOID AT ALL COSTS.

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Andrew

Andrew

March 01, 2021

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I've just purchased a property with yourself

I just want to say a very big thank you to Sarah Crompton that has dealt with my case with buying a property she has been excellent all the way through she has kept me up-to-date every single day i just want to say thank you very much for your time 👌?

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Robert

Verified review

This review has been left by a verified client who used Butterworths.

Matter Type:

Injunctions

Robert

November 01, 2019

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Collected on:

Housing & Property

Robert recommends Butterworths

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Stuart

Stuart

December 05, 2018

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Collected on:

Jonathan Ditchburn

Went to Jonathan for advice for a family member after a car accident, Jonathan was very straightforward , friendly and full of advice, so we moved from previous solicitor to Butterworths, I cannot rate the service he gave higher, friendly, prompt, professional, the way he talks, guides and acts , is a credit to Butterworths,

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Barry

Matter Type:

Housing

Barry

November 29, 2017

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Collected on:

Amazing service

We sold our house through the auction and paperwork was dealt with quickly and Laura kept us updated all the way through. Eventually found a property to buy and again Laura proved to be amazing and we managed to get everything through very quickly.

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robin

robin

June 20, 2022

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Collected on:

Incredibly poor


A very poor experience, avoid Butterworths.
A very poor experience, with delays and incompetence at each stage.

A simple conveyancing issue, with a slight complication in a court order to be enforced. Many delays and poor communication, and when the court order was finally enacted I wasn't informed until I chased the court myself - only to be informed that my solicitor had been informed a month earlier.

My Butterworths solicitor claimed that she needed legal advice before dealing with that - the irony! I have no doubt that if I hadn't contacted the court myself I'd still be waiting for Butterworths to deal with the issue. My first mortgage offer expired after several renewals, I still don't know whether Butterworths had even attempted to deal with the court at that point.

They did offer to reduce the bill by £180 to reflect the poor service, but then increased their quoted court application fee from £100 to £400! The final bill was far in excess of the quote, with no unexpected events to justify the increase.

Finally, on completion day they refused to give a completion statement showing their fees until after completion. They gave 3 separate figures on the day, ranging from £4,200 to £33,600, and the final figure wasn't any of the 3 given. No explanation given for the differences.

My advice would be to steer well clear of Butterworths.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Dispute resolution - civil mediation
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Media and Sports
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Lasting power of attorney
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • Neighbour Disputes
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Professional Negligence
    • Barristers
    • Financial advisors
    • IT professionals
    • Insurance brokers
    • Professional Negligence
    • Professional trustees
    • Valuers
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Banking
    • Banking
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Credit Control
    • Data Protection
    • Debt Recovery
    • Employment - business
    • Franchising
    • Insolvency and Bankruptcy
    • Intellectual Property
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • Regulations
    • Health and Safety