anonymous
This review was submitted by a verified client of Lovedays Solicitors.
Speak to a person!
I would highly recommend Lovedays Solicitors, with the caveat that you speak person to person with your appointed solicitor. The auto-reply confirmation of receipt of emails can be a little cold and off-putting, not to mention the time it takes to receive a reply on a first come, first served basis. When I left voicemails requesting a call back, the issues in question were resolved in a friendly, efficient and empathetic way.
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A representative from Lovedays Solicitors responded to this review
Thank you for taking the time to share your feedback and for recommending Lovedays Solicitors. We're delighted to hear that you found our team friendly, efficient and empathetic when speaking directly with your solicitor, and that your queries were resolved to your satisfaction. We also appreciate your comments regarding our email communication. We understand that automated acknowledgements and response times can sometimes feel impersonal, particularly during what can be a stressful process. Your feedback is invaluable, and we will take it on board as we continue to review how we communicate with our clients to ensure they feel supported throughout their transaction. Thank you again for choosing Lovedays Solicitors.