Great Square, Braintree, Essex, CM7 1UD
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 619821
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Cunningtons LLP are accredited by
Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.
The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Cunningtons LLP are accredited by
Cunningtons are renowned for helping people with Property Law and Conveyancing, and we also have specialist Family Law, Wills and Probate, Litigation, and Debt Recovery departments.
The rankings below show the areas of expertise that Cunningtons LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
| Monday | 09:00–17:30 |
| Tuesday | 09:00–17:30 |
| Wednesday | 09:00–17:30 |
| Thursday | 09:00–17:30 |
| Friday | 09:00–17:30 |
| Saturday | (Closed) |
| Sunday | (Closed) |
Great Square, Braintree, Essex, CM7 1UD
What clients say about Cunningtons LLP
Clients praise the firm’s conveyancing, property sale and purchase, and broader family/divorce work, noting strong legal knowledge, attention to detail and efficient case progression. Reviewers value clear, timely communication (including an informative app), regular updates and prompt responses. Soft skills highlighted include professionalism, empathy, patience, sensitivity during emotional cases, reassurance for first‑time buyers, approachability and a calm, supportive manner. Many report smooth, stress‑reducing experiences and would recommend or reuse the firm.
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What clients say about Cunningtons LLP
Clients praise the firm’s conveyancing, property sale and purchase, and broader family/divorce work, noting strong legal knowledge, attention to detail and efficient case progression. Reviewers value clear, timely communication (including an informative app), regular updates and prompt responses. Soft skills highlighted include professionalism, empathy, patience, sensitivity during emotional cases, reassurance for first‑time buyers, approachability and a calm, supportive manner. Many report smooth, stress‑reducing experiences and would recommend or reuse the firm.
Cunnington’s dealt with the Power of Attorney, Probate and Conveyancing, for our Mum and ourselves, after our Mum passed away. They were professional at all times, informative, kept you up to date at all times. We also have our Will with them. We would definitely recommend Cunnington’s. We used the Braintree office.
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Absolutely shocking! Can honestly say worst experience ever. It made moving house (what is already a stressful experience) a million times worse ! and more stressful! The whole team left, could never reach anyone by phone or email, no one ever called back or responded to my queries, ever! I even had to change solicitors on the back of the appalling level of service for the purchase of my new house. Currently going through complaint procedure with Ombudsman to address the poor level of service. Beware! and avoid at all costs when moving house. Writing this now as had to wait for my complaints procedure to be completed.
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Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients. We understood that your concerns were addressed over a year ago, so we are sorry to see that you are still upset. As mentioned, we strive to provide the best service we can to clients. On the rare occasions we do not meet expectations, which in your case was connected to a number of things not wholly within our control, we do look to make amends. So once again we do regret that on this occasion you were not satisfied with the service provided.
Poor communication skills, lack of urgency or drive. Always feel like you’re too much trouble.
Thank you for sharing your feedback with us, and we are sorry to hear about your negative experience with Cunningtons. Customer satisfaction is a priority for us and we are dedicated to providing the highest level of service and expertise to all of our clients, so once again we do regret that on this occasion you were not satisfied with the service provided. Please could you e-mail your full name and transaction details to customercare@cunningtons.co.uk so that we can look into this further. Thank you
Cunningtons are truly the worst company I have ever dealt with. Palaniappan Ahilan at the Hornchurch branch was very unprofessional and I hold him responsible for the property purchase (chain-free) having fallen through. There were errors in the basic information on legal documents – both my name and the purchase price were incorrect! Phone calls were left unanswered, emails were not responded to and the service throughout was substandard. Due to their delays, failure to meet deadlines and unprofessionalism, the purchase of the property fell through. We were due to exchange imminently, however delayed responses from Ahilan resulted in the seller pulling out of the transaction the day after we were supposed to have exchanged. I hold Cunningtons (in particular Palaniappan Ahilan) entirely responsible for the collapse of the property purchase and truly believe that if we had chosen a different solicitor, we would not have had this issue. I raised a formal complaint with Cunningtons and even their complaints team could not stick to their own response deadlines, providing far-fetched excuses for their lateness. I very rarely write negative reviews, but I feel so strongly about this situation that I feel the need to urge anybody to think twice before instructing this firm!
Thank you for your review, but it is not quite accurate. This is of course understandable; clients are not expected to understand the intricacies of leasehold conveyancing or the concurrent duties that a solicitor will owe to a client’s mortgage lender. We did explain things to you during the course of your transaction in 2023. You raised a complaint on 2nd January 2024. It is correct that unfortunately, due to staff absences, a full response to this was not provided until 8th February 2024. Your complaint was not upheld. Unhappy with our response to your complaint, you then approached the Legal Ombudsman, who also dismissed your complaint. Whilst you refer to the reasons given for the dismissal of your complaint as “far-fetched”, they were not. A full chronology of events was given to you, including an explanation as to why a defective title indemnity insurance policy was required to protect your mortgage lender in line with their lending requirements. This was required due to the lack of insuring obligations on the freeholder in relation to the building, and was raised in early course with your seller. Your seller was not prepared to agree or pay for this initially but when it was finally agreed, after several chasers, it was also necessary to ensure the policy that was eventually agreed was acceptable to your mortgage lender. You were told in advance this would be necessary to do. We do accept that there was a typo in one draft document (not multiple documents). This was the draft transfer, but this was very quickly and easily corrected, as it was in draft and subject to agreement with your seller. Likewise, you renegotiated the purchase price twice. The first time appears to have caused the initial confusion. This is why solicitors will ask their clients to double check documents before they sign them. On the second occasion you renegotiated the purchase price/agreed an allowance, very late on in the transaction. This caused a small last minute delay as well, because it was necessary to obtain the approval of your mortgage lender and agree a contractual clause with the seller. This was also seen to quickly. The sale didn’t fall through because of anything this firm did or did not do. The email from the seller’s solicitor confirmed that your seller had a change of heart, and had decided to rent the property instead of selling it to you. Whilst this firm’s service may not have met your personal expectations, the huge number of positive reviews that we receive is demonstrable proof that we meet and often exceed the expectations of the vast majority of our clients.
Gemma Hopkins is a solicitor who we found to be available to help or answer any questions and to be thorough from start to finish. I would highly recommend Gemma 👌
Today I completed the sale of my late mother’s property and Cunnington's have been exemplary! Throughout the process Kate and her team have been faultless. I have been kept up to speed at every step of the process and email confirmations timely received with any instructions or requests. I would certainly recommend Cunnington’s and would have no hesitation in instructing them on any future needs. Dave M.
Thank you for your kind review, we're happy to have been able to help you at such a difficult time.
Cunningtons have been super supportive and understanding of my lack of knowledge in this experience as a first time buyer. They answered all questions with speed and professionalism that honestly made me feel completely confident in their work. Sarah and her team were excellent at every step of the way and without their support I would have struggled amd stressed through this process. I can not recommend them enough and will definitely be using their services again in the future. Thank-you to all of the team. Alex
Gemma and the team communicated in a clear way which helped with navigating this stressful process
Very disrespectful and rude
We recently used Cunningtons LLP to handle the sale of my late mother’s house, which was a very difficult and emotional time for our family. From the very beginning, everyone we dealt with was kind, patient and understanding. They explained each step clearly, never rushed us, and always made time to answer our questions. What could have been a very stressful process felt much more manageable because we knew we were in safe hands. Their professionalism, sensitivity and regular communication gave us real peace of mind. I’m very grateful for the care they showed and would not hesitate to recommend Cunningtons LLP to anyone going through a similar situation.
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