Nnamdi Joseph
Immigration Services
My SPOUSE VISA with them was successfully completed. First class in professionalism.
Solicitors tagged in
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Highland Solicitors
Suite 3 Excelsior House, 3-5 Balfour Road, Ilford, Essex, IG1 4HP
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Suite 3 Excelsior House, 3-5 Balfour Road, Ilford, Essex, IG1 4HP
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 615054
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Highland Solicitors Review Scores & Client Satisfaction Overview
No Reviews
Value for
Money
Money
Value for money
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
83% below
national average
Success
Rate
Rate
Satisfied with outcome
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
82% below
national average
Would
Recommend
Recommend
Would recommend to friends and family
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
81% below
national average
Communication
N/A
Initial Impressions
N/A
Approachability
N/A
Documentation Accuracy
N/A
Legal Knowledge
N/A
Value for money
N/A
Rankings by area of expertise
The rankings below show the areas of expertise that Highland Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
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Highland Solicitors Review Scores & Client Satisfaction Overview
Excellent
Value for
Money
Money
Value for money
13%
above national average
About this score
This rating is based on verified client feedback and compares how this firm’s value for money is perceived against the national average. In legal services, value for money is not about being the cheapest option, but about whether clients feel the service, expertise, and outcome justified the cost. This comparison helps place client experiences in context when choosing a law firm.
13% above
national average
Success
Rate
Rate
Satisfied with outcome
15%
above national average
About this score
This rating is based on client feedback and compares how satisfied people were with the result of their legal matter against the national average for similar legal services. While every case is different and outcomes can depend on the law, the facts, and decisions made by courts or tribunals, this comparison is designed to be like for like.
When a firm has a large number of reviews, individual case differences tend to balance out over time. This makes the national average a useful benchmark for understanding how often clients feel the result achieved was fair and appropriate for their situation. Even small differences from the average can therefore reflect a meaningful difference in the overall standard of legal service provided.
15% above
national average
Would
Recommend
Recommend
Would recommend to friends and family
16%
above national average
About this score
This score shows how likely clients are to recommend this law firm to friends or family, based on verified reviews and compared with the national average. In legal matters, recommendations are usually based on trust, clarity of advice, and how supported clients felt throughout their case. This comparison helps show how consistently a firm meets those expectations.
16% above
national average
Communication
4.9/5
Initial Impressions
4.8/5
Approachability
4.8/5
Documentation Accuracy
4.8/5
Legal Knowledge
4.8/5
Value for money
4.8/5
Rankings by area of expertise
The rankings below show the areas of expertise that Highland Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
Immigration
180 / 2,287
Immigration Law
572 / 1,163
Family Law
2089 / 4,222
Housing & Property
1252 / 4,773
Appeals Law
424 / 852
Child Law
1245 / 1,646
Commercial Property
2079 / 3,669
Consumer
1279 / 4,418
Criminal Law
545 / 1,010
Human rights
360 / 962
Licensing Law
336 / 503
Welfare & Benefits
472 / 1,052
National
1371 / 11,168
Contact & Locations - Highland Solicitors
Suite 3 Excelsior House, 3-5 Balfour Road, Ilford, Essex, IG1 4HP
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What clients say about Highland Solicitors
Clients repeatedly praise the firm’s immigration expertise, professionalism, attention to detail and efficient handling of complex cases, and value clear explanations, patience and supportive guidance. Positive soft skills noted include responsiveness, empathy, thoroughness and reassurance. Negative feedback centres on inconsistent communication after fees/deposit were taken—calls and messages sometimes went unanswered—and individual staff were perceived as hard to reach or brusque, causing stress and the need to chase updates. Overall competent legally but occasional lapses in timely, polite communication frustrate some clients.
Poor communication
Hard to reach
Ignored messages
Unprofessional calls
Stressful process
Prompt responses
Knowledgeable staff
Supportive service
Efficient handling
Successful outcomes
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Reviews
4.9
/5
33 Reviews
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Clients say
What clients say about Highland Solicitors
Clients repeatedly praise the firm’s immigration expertise, professionalism, attention to detail and efficient handling of complex cases, and value clear explanations, patience and supportive guidance. Positive soft skills noted include responsiveness, empathy, thoroughness and reassurance. Negative feedback centres on inconsistent communication after fees/deposit were taken—calls and messages sometimes went unanswered—and individual staff were perceived as hard to reach or brusque, causing stress and the need to chase updates. Overall competent legally but occasional lapses in timely, polite communication frustrate some clients.
Poor communication
Hard to reach
Ignored messages
Unprofessional calls
Stressful process
Prompt responses
Knowledgeable staff
Supportive service
Efficient handling
Successful outcomes
ReviewSolicitors Review List
Print Prime
Very Poor Communication and Unprofessional Service
I had a very frustrating experience. If you have plenty of spare time and patience, then maybe you can continue working with them. However, once the deposit was collected, communication became extremely difficult. Calls and messages were often ignored. In particular, Joseph was very hard to reach. When he did answer the phone, the conversation felt unprofessional no basic greetings like “hello” or any polite introduction. Imagine being in a serious situation where you need to sign a lease contract and urgently need to speak with your solicitor, but they are simply not available. Mr. Lazzar also answered calls without checking if I could hear him properly or even confirming he was speaking to the correct person before starting the conversation. In the end, the job was completed, but it came with a lot of unnecessary stress and headaches. I constantly had to chase them just to get a response. Since when did ignoring calls and messages become professional behaviour? Based on my experience, I would not recommend their service.
Solicitors tagged in
this review
anonymous
Immigration
Very Pleased with the Service
Excellent service from start to finish. Communication was clear and the principal solicitor was professional and supportive throughout. Everything was handled efficiently and I’m very pleased with the outcome
Solicitors tagged in
this review
Muhibur
Immigration
“I wish to thank Mr Joseph Inoma ( Highland Solicitors) for your kindness to me over the past 2 years during which time I have had to deal with some difficult legal problems. You dealt with me in a professional way and showed patience and understanding during my many enquiries.
Pam
Immigration
IMMIGRATION
I had an outstanding experience with Highland Solicitors during my immigration matter. From the very start, they were knowledgeable, patient, and genuinely supportive. They took the time to explain each stage of the process clearly and ensured I always understood my options. What impressed me most was their professionalism and sincere care. They responded promptly to my questions, guided me through complex paperwork, and handled my case with confidence and meticulous attention to detail. Their expertise turned a stressful situation into one that felt manageable and ultimately successful. I’m truly grateful for their assistance and would highly recommend them to anyone seeking immigration support.
Solicitors tagged in
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