McVey & Murricane

This organisation have been appointed to manage our mortgage switch by the new lender. We had no choice over this and would have much preferred to use our normal solicitor. To say we have had awful customer service is an understatement. We have encountered the following issues:
- Communication has been abysmal with significant delays in responding to email enquiries and complete failure to proving a call back in some instances, resulting in having to contact them to chase multiple times.
- No direct access to solicitors resulting in an elongated process and even simple questions taking the best part of a week to resolve.
- Poor quality and unclear written communication.
- Unhelpful and, at times, rude reception staff.
- Over charging - being charged multiple times for the same item.
- Hidden charges - charges added to invoice without prior agreement.
- No concern or understanding of our situation or apology for the fact that their poor customer service resulted in a £77 charge from the lender PER DAY that completion was delayed.

Don’t touch them - absolutely no confidence in their service

I must express my disappointment with the service provided by this solicitor, echoing sentiments shared by other reviewers. Regrettably, we were assigned to them by our new mortgage provider for conveyancing, and the experience has been nothing short of frustrating.

The entire process has been excessively prolonged, with seemingly intentional delays that have incurred additional costs during a challenging cost-of-living crisis. Commencing the remortgage process in January, it's disheartening to find myself here in March still awaiting completion. Attempts to contact them by phone have been futile, and the communication through unpersonalized email accounts with generic responses is less than satisfactory.

Having bought and sold several houses in the past, I've never encountered such inefficiency. McVey and Murricane have held onto our mortgage offer for weeks, inexplicably working at their own pace. Despite our fixed rate expiring on 28/02, they were well aware of this deadline but opted to wait until the last possible moment to complete the mortgage, resulting in an extra £700 in costs for us.

Discovering that the settlement was still pending on the day the new mortgage was set to start, after weeks of radio silence, was particularly frustrating. This lack of proactive communication and apparent disregard for the impact on clients facing substantial increases in monthly mortgage payments is unacceptable.

It's evident that McVey and Murricane prioritize their own convenience over the financial well-being of their clients. For those seeking reliable and efficient solicitors, I strongly advise avoiding this firm at all costs.

Unfortunately, our remortgage providers instructed McVey & Murricane who appear to relish taking weaponised incompetence to a new level! They have cost us ~£1500 by dragging out the process and leaving us on a variable rate. Emma W does not know how to attach documents to auto-scripted e-mails. You're advised not to call them directly; it wouldn't matter anyway, because no-one answers the phone. No-one responds to e-mails; even e-mails that try and raise issues with the remortgage case. These should be responded to in a timely manner. They're very quick to pass the blame to anyone else for their mistakes. McVey & Murricane, you should be absolutely ashamed of yourselves! In this cost of living crisis, causing unnecessary delays costs families thousands, which some may not be able to afford.

This firm conducts almost all of its work online. Instead of getting one solicitor to work on your case, you will get a team of lawyers and paralegals working for you. Each person will specialise on an aspect of your house purchase. One person for compliance, another on the mortgage details, another for conveyancing. Each person will give you their name and tell you what they will be doing. They are swift and thorough and respond to emails almost immediately. I am more than pleased with them. They are professional, polite and get the job done. If you are looking for a solicitor who can sit down with you over a cup of tea and a custard cream while engaging in small talk and be all fuzzy, then these guys are not for you. If you want the job done, these are your guys. If you want the best results, email these guys, don't phone them.