Steven
Collected on:
No compassion, lacks Empathy and unwilling to talk by telephone
We are a family who has lost two family members during Covid and were looking for Tom Quail to support the family by offering myself as an executor to my late Great Grandmothers will. Tom would not communicate by telephone, only to type up letters and forward them via his secretary. It was explained to him that the process of him declining to be executor and putting this onto my Grandmother, would cause serious health problems. Tom believes an 80 year old who is going for a hip operation and is at a serious risk of Covid is fit to carry out this role. Even with me explaining family would need to visit her home to assist with the role, this doesn't seem to phase WJM and the clear risk of bringing a virus into her home. Let's hope I don't need to make WJM accountable if the worst happens.
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