Leading Property Lawyers

My time has never been wasted like LPL has in my entire life. We’ve spent 4months and 3weeks on the purchase of a house and it doesn’t seem like we’re close to completion. I’ve been chasing them like they are offering me a free service. Sadly, I didn’t read their reviews before choosing them. My purchase was given to a newbie unsupervised to handle and she has messed up everything. The seller has threatened to pull out twice, twice we’ve extended the mortgage offer from the lender and thrice has she promised we were close to completion and funnily, the dates are a month apart(4th of June, July and August). We’ve even ordered loads of household items based on the promises we got from LPL. Myself and my spouse have now lost the excitement that comes with purchasing a new home and at this point we are waiting for the last mortgage offer we got to expire and probably arrange for our deposit to be refunded. Nobody needs to go through what I’m currently going through.

We tried these guys as they were cheaper than our usual people. Wish we hadn't, they were slow, the paperwork was often sent incorrectly and even their review link didn't work!

Very disappointing service. In my experience, the firm was quick to request payment upfront, but after three weeks, no meaningful work had been carried out on my matter. Communication was extremely slow, and I received no clear guidance about the next steps. I repeatedly asked for information and legal advice, but my questions were not properly answered. The customer service team were also unhelpful. Each time I contacted them, I was told that my concerns had been raised and that someone would contact me. Unfortunately, nobody did. I do not feel that my case was handled professionally or efficiently. Based on my experience, I would advise others to instruct a firm that is able to communicate clearly, provide proper advice and actually progress the work.

I was disappointed with my experience using LPL for my property purchase. The main issues were communication and accuracy. Throughout the transaction, I found communication to be poor. I made several calls requesting a callback, but these were often not returned. This was particularly difficult as I was working overseas in a significantly different time zone and relied heavily on prompt responses. The regular excuse was they could not phone an international phone number, despite me only providing a UK number. More concerning was an error in the purchase price recorded on my file. I had provided the correct purchase price from the outset in the initial paperwork and also discussed the figures by phone before instruction because the purchase included a discount. Despite this, the incorrect price remained on their system and was only identified at completion, which meant I had to arrange additional funds at very short notice. During the complaints process, the firm maintained that I had originally provided the wrong figure, but they were unable to provide evidence to support that assertion when asked. I found this disappointing given that I held documentation showing the correct price had been supplied from the beginning. They acknowledged some shortcomings and offered a goodwill payment. However, I did not feel this fully reflected the stress and inconvenience caused. My experience was that the transaction was completed, but the service fell short in terms of communication, attention to detail, and accountability when errors were raised. LPL's latest tactic has been to come up with new reasons for their errors, or revert to old excuses which they can't provide evidence to support.

LPL failed to complete my purchase. Communication is appalling, you cannot speak with your solicitor via email or phone. The complaints team and the staff who respond to reviews are at times rude and made claims that were not factually accurate. They wasted my time for months without providing proper reasoning. It's also telling that after I changed to a more expensive firm my new solicitor was able to complete the case in good time and communicate with me during the process. The case was in fact not complex and did not warrant the significant delays LPL put me through. I do not recommend this firm; instruct a more professional firm.

I would like to give my sincere thanks and appreciation to Zaina Hasan for her outstanding support throughout my property purchase. Zaina was extremely professional, helpful and approachable from start to finish. She kept me updated throughout the process, responded to my questions promptly, and always took the time to explain things clearly whenever I needed clarification. Her communication was excellent, and she made what could have been a stressful process feel much easier and more manageable. Zaina is a credit to the team, and I would highly recommend her to anyone looking for a knowledgeable, professional and supportive conveyancing executive. Thank you, Zaina, for all your hard work and support in helping me complete my property purchase successfully.( LIFETIME ACHIEVEMENT)

Very professional and helpful team. Communication has been excellent, and they have kept me updated throughout the process. I’m very pleased with the service and would definitely recommend LPL Solicitors.

I found them very helpful in all aspects of the process of getting my house. Anything we didn’t know they explained it well. Would use again. Would recommend to my friends and family.

Great service from LPL. Everything went smoothly and communication was good throughout. Special thanks to Elliot for all his help and support during the process. Would definitely recommend!

Once our case was reassigned to Irene, we felt that matters began to move in the right direction. Irene demonstrated an exceptional level of competence, professionalism and commitment throughout the process. Her clear communication, regular updates and proactive approach gave us reassurance and confidence that our case was being handled with the attention it deserved. Having initially felt let down by the service we received, Irene’s involvement completely changed our experience. Her professionalism and dedication restored our faith in Leading Property Lawyers (LPL) and reminded us of the value of having a solicitor who genuinely keeps the client informed and supported throughout what can be a complex and stressful process. We are sincerely grateful to Irene for her hard work, patience and professionalism, and we would have no hesitation in recognising her contribution and recommending her services.