SERGIO
Opaque pricing, hidden success fees, and POOR cancellation traps
REFERENCE THS0089J Opaque pricing, hidden success fees, and POOR cancellation traps I strongly advise caution before engaging with this firm (operating as finance.claims). When I signed up, they were completely opaque regarding their success fees and commission calculations, yet their system operated as if everything was transparent.The moment I raised questions about their hidden success fees and requested honest clarity, I was met with UNPROFESSIONAL billing tactics. Following my cancellation, they hit me with an outrageous invoice for £737.76, trying to charge an inflated professional rate of £13.90 per 6-minute unit (£139.00 per hour) for completely automated computer background tasks—such as automated template text messages and system exit emails.They claim to adhere to the FCA's Consumer Duty for fair and clear treatment, but my experience has been the exact opposite. I have rejected their invoice completely and have officially escalated this file to the Legal Ombudsman for a formal investigation into their billing and transparency practices. Avoid this firm and claim for free independently via the Financial Ombudsman Service or MoneySavingExpert