Co-operative Legal Services Limited

Two years after appointing them for Probate the case was still not resolved. Communication was poor throughout, staff changed constantly with no handover and I had to chase every step. Serious mistakes were made including sharing confidential beneficiary information, incorrect beneficiary payments and calculation errors on final distributions. Even the complaints process failed, missed deadlines, broken promises and no response since Feb 2026 despite repeated follow ups. CLS also failed to properly explain payment discrepancies to beneficiaries leaving me to deal with the fallout as executer. A stressful, exhausting and unnecessarily prolonged experience that I would not wish on anyone. Avoid CLS at all costs.

We paid Co-op Legal Services in full on 23 January for a straightforward will with a discretionary trust. Our instructions were clear, yet our case was changed to a revocable life interest trust, which we never requested or properly agreed to. After almost a year, there are still drafting issues, repeated amendments, poor communication, and unnecessary delays. What should have been a simple process became stressful and frustrating. We have lost confidence in the service and have requested a full refund. Unfortunately, I cannot recommend Co-op Legal Services based on our experience.

We now feel this is the case. We were advised by Barclaycard to accept a referral to the Co -Op legal services for Probate. Brian the Consultant (Salesman)who phoned us and promised if we were not happy with a case Handler for the probate of my Brother’s estate we could simply ask for a new Handler “1st wrong response “. This is not the case as we have found out. Personally we don’t have a problem with Priya the case handler as a person. However, we were not told our Case handler would be a Part Time employee and only available Monday to Wednesday. Making it very difficult to have contact when you need it. The next untruth was in an email from Priya, if she was unavailable you could contact the number and any one in her team would help! We have tried several times and told either you have rang the wrong office or you will have to call your Case Handler!!!! If you don’t have an Ext number that Works you can wait for well over an hour. I have given Brian the salesman opportunity to put this right, and he has communicated with Priya and the TEAM LEADER Erin well that has not worked if anything it has got Erin’s back up from the email I received from her. I’ve gone on enough. I do hope if anyone is monitoring feedback they may want to help to solve this problem. I will state, I have informed Brian the Salesman by Email I will do this .

Simply wanted a document looking over and facilitation of electronic signatures for court. They sat on it for two weeks and then claimed the work would cost up to £3000. Insane. Cancelled my representation and asked for full refund. DO NOT USE.

Went to co-op legal for myself and my husband to have Wills and power of attorneys completed. Unfortunately the experience with them was dreadful. Passed from one department to the next with minor queries on documentation we were just expected to understand. No one knew who dealt with what. Barring one member of staff who was brilliant (the person who undertook our initial call and priced up the work needed), every member of staff was cold, blunt and unhelpful. We paid over £2,000 for their service. Will never ever use them again. Even the complaints process was frustrating and inadequate. Stay clear, hire a local solicitor instead for a similar price.