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How Fullers Family Law Limited Compares

Value for money

!

Limited data.

This firm - 97%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Fullers Family Law Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Fullers Family Law Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Fullers Family Law Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Fullers Family Law Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 98%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Fullers Family Law Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Fullers Family Law Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%
No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Fullers Family Law Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    509
  • Very Good

    24
  • Average

    0
  • Poor

    2
  • Awful

    7

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Ahmed

Ahmed

December 06, 2024

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Very satisfied

Very focused to every single detail
On top of the game
Good listener

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Ahmed

Ahmed

December 06, 2024

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Very satisfied

Very focused to every single detail
On top of the game
Good listener

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Michael Reginold,

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Matter Type:

Child Law

Michael Reginold,

December 03, 2024

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Good divorce lawyer

I cannot be more happy with my divorce solicitor, very good service and advice, would recommend their service.

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Jenni Back

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Jenni Back

November 27, 2024

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Efficient, sympathetic and intelligent support

Hollie was superb in her professional support in what was a very tight time frame. She found an excellent barrister and her communications were all clear and timely.

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Angela

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Angela

November 20, 2024

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PAYG advice

This is my 3rd PAYG meeting with Jane-Louise Burrows via Fullers Family law. The PAYG arrangement works perfectly for me as I cannot currently afford full legal representation. Nothing but positive things to say!

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Anonymous

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This review has been left by a verified client who used Fullers Family Law Limited.

Anonymous

November 14, 2024

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Sophie is outstanding

From the beginning Sophie has not only been extremely professional but also very kind and considerate of my situation. A true asset to your firm.

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Jenni,

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Matter Type:

Domestic Abuse

Jenni,

November 12, 2024

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Superb professional support

Hollie was professional and supportive throughout my case. Quick to respond to queries and she had always read and digested any information I shared with her. She found an excellent barrister to represent me in court and he was proactive in advising the judge of the options open to the court. This meant that the case was dealt with in one hearing and the court found in my favour. The outcome could not have been better for me.

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Clare

Clare

October 31, 2024

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A false economy

I spent several months being advised on my divorce financial settlement by Fullers, but eventually moved firm. I had hoped to see someone local to where I live in Norwich and, although they say they are based in Norwich, I was allocated to lawyers who work elsewhere and never offered an in person meeting. In retrospect I feel this is very important in a divorce case. Online meetings often had very poor reception and I could hear myself talking back even after numerous attempts. Where matters are emotionally difficult, it just isn't the same as seeing a lawyer in person.

Fullers said they would do things in the most cost effective way possible, but for me, that seemed to mean using a para legal to do a lot of my work, which was then also looked at by a solicitor if necessary. Both the solicitor and para legal were very nice people, but I often found there were mistakes eg in spelling, grammar, or more serious factual errors like mentioning "domestic violence" where the correct term was "domestic abuse". There were sentences they wrote in letters that did not make sense sometimes and I just lost my confidence in the team. Having to make corrections costs money to the client as each email or phone call was charged for.

This was not helped by people being off sometimes when I was not told they were going to be off- so I would suddenly find another lawyer was dealing with my case, who inevitably had to be brought up to speed. At one point the advice given by the substitute lawyer was very pessimistic about my prospects of success which was extremely stressful for me; this was later looked at again by the main lawyer, who revised the advice, but only after I had pushed for it to be reconsidered after speaking to a retired family law judge who is a friend of mine.

In addition, I did not feel that leadership was taken in progressing matters. My husband's solicitor is very difficult to deal with, but I felt that no-one was suggesting a course of action when nothing had been resolved for months. In the end I felt a fresh approach was required with someone more bullish handling my case and so I have moved to a well-known, local firm. I straight away had a meeting in person and a course of action was suggested to resolve things- I am feeling much happier now. I am dealing with one lawyer all the time and she is efficient with her time, and providing very clear advice. She is used to a case like this where we are arguing against a 50-50 division of assets and is not fazed by it. I think she has about the same PQE as my Fullers lawyer, so it isn't about years of experience but the fact that the work is high quality and not being done by a para legal. It is not helpful to me to have changed lawyers in the middle of proceedings and I wish I had begun with the better known firm from the beginning.

My impression is that the work Fullers did cost me more than if I had instructed a more expensive solicitor from the beginning. I appreciate that some fees were clocked up simply chasing my husband's solicitor for an answer, but whether to do this is also a judgment call. In the end I feel it was a false economy to go for a "cheaper" firm.

I also want to say that I was not asked for any feedback from Fullers after leaving the firm. I have had to search for a way to leave online feedback. I suspect that they send feedback forms to clients they think are happy, hence the 4.9/5 approval rating online, but those who have left are not offered the opportunity to comment. I am not saying that they do not do good work for most clients, but I suspect there may be unhappy people out there who have not persevered in trying to give feedback (no doubt because they are already occupied with trying to sort out their divorces!)

In additioin, when I came back in to edit the review and add this last point about feedback, all the negative adjectives have disappeared - I can only click on positive adjectives! Pretty strange..

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Veronica

Veronica

October 31, 2024

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Initial meeting and follow up meetings

After having a dissapointing experience with my previous law firm, I am delighted to be working with someone who seems to finally “get it”. I really feel like Kerry has my back here and is looking to represent my best interests. She has listened to me and taken the time to ensure she gathers the information to really understand what has been happening and enable us to work as a team to present the best possible case we can. I also feel confident that Kerry will tell me the truth of her legal expertise and opinion and not just what I want to hear. I feel like I am definitely in confident, competent and professional hands!

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Inderpreet Sahota

Verified review

This review has been left by a verified client who used Fullers Family Law Limited.

Inderpreet Sahota

October 23, 2024

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Injunction, Child, Financial

Both Teena and Sophie make a highly stressful situation easy to understand, and they are logical in their approach. Teena has a wealth of experience, and she is relatable, empathetic and professional. I value her judgement and guidance. She offers sensible advice, and the beauty of this firm is that she delegates accordingly - which helps with costs. She is a real pleasure to deal with and i would always recommend her for future business. Sophie is a very promising asset to this firm - she is professional, friendly and relatable, and diligent.

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Reviews collected from

Karen

Karen

November 25, 2024

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Karen

Great company who helped me through a very difficult and challenging time of my life. Would highly recommend them. Very down to earth and fought for the best deal I could have hoped for.

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Tarun

Tarun

September 19, 2024

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Tarun

I had the pleasure of working with Reena Bhanderi for my divorce case, and I cannot recommend her highly enough. From the beginning, Reena was incredibly professional, knowledgeable, and compassionate, guiding me through what was a very challenging time. She took the time to explain every step of the process in clear terms, always ensuring that I felt informed and supported.

Her attention to detail and dedication to achieving the best outcome for me was outstanding. Reena was always responsive, and her calm and reassuring approach made a difficult situation much easier to manage. I am extremely grateful for her expertise and would wholeheartedly recommend her services to anyone in need of a solicitor.

Thank you, Reena, for your excellent work!

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Lisa

Lisa

August 21, 2024

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Lisa

I recently have used Fullers law for some urgent advice and had done so last year too. Helped me make some big decisions. The lawyer this time was really good, Kerry Read. Very clever but made things simple. All the people I have dealt with are very helpful and help take the stress out of horrible situations. Lisa not my real name for perhaps obvious reasons in my situation but I would recommend these and Kerry to you if you need help

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neil

neil

July 03, 2024

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neil

Amy Chesterfield - Fullers Family Law - Outstanding Service - Highly recommended.

Amy worked tirelessly on my complex divorce case which involved my adopted son and adult disabled step daughter.

From the outset, guiding me through the minefield of paperwork in family court, allowing me to secure a shared lives with order for my son, through to dealing with my extraordinarily complex financial matters which included the division of a Police pension, Amy delivered clear calm advice and strategy.

The result and outcomes were beyond my expectations. This has allowed me to move forward with my life and once again find happiness and look forward to the future.

I cannot recommend Amy's council and experience more, an absolute credit to the family law profession.

Thank you so much for everything,

Neil Curran.

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Stuart

Matter Type:

Family law

Stuart

April 29, 2024

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Stuart

Have recently gone through a divorce, Fullers handled my case. I had a free initial consultation, in which the process was clearly laid out for me so I decided to use their services. The solicitors I spoke to were very professional and understanding of my circumstances, and the divorce was finalised smoothly. Highly recommended if you ever find yourself needing legal assistance

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Fullers Family Law Limited are accredited by

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About this branch

Description

We specialise in family law and are committed to finding the best solution for you and your family in every circumstance. We understand that when your family is in crisis your whole world is in crisis. Our ethos is based upon providing specialist professional advice on your family law matters and to do so with empathy and understanding. We offer a friendly service focused on you and your needs from the first point of contact and throughout our time working on your behalf. We aim to provide the very best legal advice, service and outcomes for our clients. In summary, we provide positive outcomes for a brighter future.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Annulment
    • Asset protection and tax mitigation
    • Change of name
    • Child Abduction
    • Child Access
    • Child Arrangements Following Divorce
    • Child Custody
    • Child Law
    • Child Maintenance
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Collaborative Law
    • Divorce
    • Divorce After A Brain Or Other Serious Injury
    • Divorce Mediation
    • Domestic Abuse
    • Domestic Violence
    • Family Mediation
    • Family law
    • Financial Matters
    • Fixed Fee Divorce
    • Grandparents' Rights
    • High Net Worth Divorce
    • Injunctions
    • International Divorce
    • Marriage and civil partnerships
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pre and Post Nuptial Agreements
    • Separation
    • Separation Agreement
    • Unmarried Couples' Rights
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