7 Reviews of Pellys Solicitors Limited rated 2.3/5 in Bishop's Stortford

How Pellys Solicitors Limited Compares

Value for money

Limited data.

This firm - 48%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Pellys Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Pellys Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 25%

About Right 75%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 43%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Pellys Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Pellys Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 43%

No 57%

If you would like to read more about how we work with our review data please see our Transparency section.

Reviews summary

Excellent

2
Very Good

0
Average

0
Poor

1
Awful

4

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Housing & Property

Matter Type:

Residential Conveyancing

Aiken

April 21, 2020

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Withholding information

Pellys Hitchin Acted on my behalf - there were issues outside of their control so not too much of a concern there; delays happen. However, I have afterwards attempted to obtain some correspondence that they submitted on my behalf and my request was passed to their Data Protection Officer, Ian Kettridge at the Bishop Stortford branch.

I strongly believe that they have been intentionally misleading with me and dishonest in an attempt to avoid providing me with my information. Mr Kettridge even claimed on one day that he had my request printed off and he would be replying within 1 working day, and then several days of chasing later, he finally returns my call and admits he has no idea what information I was asking for.

I have submitted complaints to the Information Commissioner's Office, to Pellys themselves, and reported them to the Solicitors Regulation Authority.

I am not sure what they're trying to hide but they're approach and lack of explanation for the same has left me seriously concerned.

One of the employees admitted that they have no training in the GDPR (data Protection) despite training being, as I understand it, a requirement for businesses in the UK - and I would have thought data protection compliance should be important to a law firm.

I will willingly remove my review of their service if they comply with my request for information.

Solicitor named in this review:
Ian Kettridge

Ian Kettridge

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Housing & Property

Matter Type:

Residential Conveyancing

Hélène

October 05, 2019

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Bad experience for conveyancing

I wouldn't recommend Pellys, I used them for my conveyancing and had quite a bad experience. The whole thing took 4 months and a half despite not being in any chain, I had to phone my leaseholder myself as Pellys was just ready to send yet another email to follow up after 1 month without any feedback, and just to discover that a letter had indeed been sent but conveniently never received by the solicitor. I also been blatlantly lied to when given an exchange and completion date on the phone, only to be told that nothing was ready when I showed up at the agreed date for signature of the contract. When things finally went through 4 weeks later, Pellys forgot to let me know that my mortgage repayment would still be transferred by the bank even after completion, which put me in overdraft as I wasn't planning for it. All over, these 4 and a half months have been very stressful and not a very smooth experience at all.

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Alan

April 25, 2024

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Disappointing….

This review is for a different branch.

Appointed Pellys to prepare wills for my wife and I together with powers of attorney. My wife has dementia and it was important that I had LPA to look after my wife’s health and finances. Solicitor decided that my wife was unfit to authorise LPA, although ok to agree her will and failed to communicate this to me. Documents dropped in to Royston office by me were lost leading to further delay. Most disappointing was the total failure to return phone calls, reply to emails or messages left with reception. A thoroughly unprofessional and discourteous way of working.

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Dave

January 23, 2023

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Extremely helpful

This review is for a different branch.

Following a recommendation from a friend for a solicitor to assist with divorce proceedings I met with Samantha ODwyer from the West Wickham branch. Sam was extremely professional and knowledgeable throughout the entire process and secured the best outcome for me. Even during the covid lockdown period she worked tirelessly and kept me informed throughout despite the other parties involved being very difficult.

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Housing & Property

Matter Type:

Residential Conveyancing

fiona

October 08, 2021

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Conveyancing

This review is for a different branch.

I had an excellent experience with Pellys (Biggleswade) conveyancing service, during the very busy stamp duty reduction period, and would recommend them to anyone. They were the best conveyancers I have used in nearly 40 years of buying houses. They responded quickly and helpfully to all of our requests and were always on top of the legal issues.

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May 11, 2020

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Poor

This review is for a different branch.

I have also had concerns regarding Pellys compliance with Data Protection legislation. After they used my personal details without approval, I raised a Subject Access Request. This was sent to Data Protection Officer and their Managing Director. Despite confirming they would respond, they never did. I then raised the issue with the Information Commissioner, who directed Pellys to respond; again they never did so. I then wrote again to their Data Protection Officer, pointing out they had been required to provide information in accordance with their legal obligations. All I ever received was a further email, confirming a response would be provided the next day - some five months later I have received nothing further and find it difficult to understand why a legal firm will not comply with the law.

Solicitors named in this review:
Richard Roy Murrall Andrew Arnold

Richard Roy Murrall

Andrew Arnold

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Nikki

October 10, 2019

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Executors of a Will

This review is for a different branch.

Pellys were the Executors of my fathers Will, the communication from them was appalling. I wrote several emails asking for updates, most of which were ignored. When they did eventually settle the inheritance they wrote to me saying the legacy was from the will of my late Grandfather!!! it was my father!!! I would never recommend this firm, a bereavement is a most upsetting time without the stress of trying to get information from the executors...and then getting a letter stating the wrong relative.

Solicitor named in this review:
Daniel St John Whiddett

Daniel St John Whiddett

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About this branch

Regulated by

Legal services

Personal areas of law

Consumer
- Consumer Disputes
- Consumer Rights
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
- Travel rights
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Media and Sports
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Lasting power of attorney
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- Neighbour Disputes
- New home purchases and sales
- Option agreements and conditional contracts
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- HMRC Tax Investigations and Disputes
- Inheritance Tax
- Insolvency and bankruptcy
- Property Holding Structures
- Tax
- Tax Advisory Services
- Tax Compliance Services
- Trusts
Professional Negligence
- Barristers
- Financial advisors
- IT professionals
- Insurance brokers
- Professional trustees
- Valuers
Wills, Trusts & Probate
- Probate
- Trusts
- Wills

Business areas of law

Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Employment - business
- Franchising
- Intellectual Property
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
IT & Intellectual Property
- Advertising and Marketing Compliance
- Anti-Counterfeiting and Anti-Piracy
- Computer and IT Law
- Confidential Information, Know-How and Trade Secrets
- Copyright
- Dealing with intellectual property infringements
- Design rights and product designs
- Domain Names
- GDPR
- Intellectual Property Litigation and Dispute Resolution
- Patents
- Personality and Image Rights
- Trade Marks and Designs
Regulations
- Health and Safety
- Licensing

Pellys Solicitors Limited

How Pellys Solicitors Limited Compares

Value for money

Satisfied with
outcome of matter

Rankings by area of expertise

Pellys Solicitors Limited has Not Been Verified by ReviewSolicitors

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4.8/5

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4.9/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Withholding information

Bad experience for conveyancing

Disappointing….

Extremely helpful

Conveyancing

Poor

Executors of a Will

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Get advice now

Pellys Solicitors Limited

How Pellys Solicitors Limited Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Pellys Solicitors Limited has Not Been Verified by ReviewSolicitors

Top Rated Law Firms - Highly Recommended and Recently Used By Clients Like You

Stowe Family Law Llp

4.7/5

Whiskers LLP

4.8/5

J L Lezemore

4.9/5

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Withholding information

Bad experience for conveyancing

Disappointing….

Extremely helpful

Conveyancing

Poor

Executors of a Will

About this branch

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter