Wright, Johnston & Mackenzie LLP

We instructed WJM in Edinburgh to handle a contested Will involving an elderly relative. Following an initial meeting with a partner, the day-to-day management of our case was handed over to lesser experienced assistant. Over the course of 6 months following the instruction, we experienced significant issues with the availability of the partner, (there always seemed to be more important clients ) the quality of work and escalation of costs. When we attempted to raise these concerns through WJM’s internal complaints procedure, our experience was that the statutory complaints process designed to protect member of the public from Inadequate Professional Service (IPS) was not adhered to by the senior managing partners and we were threatened with litigation. Due to the breakdown in service, we formally escalated the matter to the Scottish Legal Complaints Commission (SLCC). The SLCC has now accepted 17 distinct complaints regarding Inadequate Professional Service (IPS) for a full investigation. There are plenty other legal firms in Edinburgh.

I would like to thank Hilary steel she was very friendly great listening quickly and helped me with getting over my horrible experience with past lawyers/companies would 100% recommend her to

I contacted the Wright, Johnston and MacKenzie branch in Inverness and was assigned Hazel MacGillivray, Senior Paralegal Property Law to help with land conveyancing and title deed split of my parents properly as I am self building and they gifted me the land. My experience was second to none, Hazel was very professional, an excellent communicator and extremely quick worker. She explained everything clearly and concisely throughout the process. She even kindly arranged one of the partners to sign certificates for my husband and I when I mentioned I was requiring this to be done. I cannot recommend Hazel enough and have informed friends and family of her. Thank you so much Hazel, you are fantastic at your profession.

By far the worst solicitors we have worked with in the UK. Paid them over £13,000 to handle a dispute and retrospective planning case. They took our money and did not follow up with the planning matter which went horrible and devalued our property and made it unsellable. We lost over £550,000 and had to move. The property is now dormant and not able to be occupied due to the industrial retrospective development. Liam Entwistle and Paul Adams should be held accountable for overbilling and malpractice

We would like to thank Hilary Steer of Wright, Johnston & Mackenzie who recently assisted us in settling a dispute with a supplier. Hilary made the situation much less stressful thanks to her knowledge and experience. We are very grateful for her advice and professionalism and would highly recommend using her services.