3 Steephill Road, Shanklin, Isle of Wight, PO37 6AB
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3 Steephill Road, Shanklin, Isle of Wight, PO37 6AB
Regulated by:
The Solicitors Regulation Authority
Regulator ID: 472197
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Jerome & Co Solicitors Limited only have 5 reviews listed.
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The rankings below show the areas of expertise that Jerome & Co Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.
3 Steephill Road, Shanklin, Isle of Wight, PO37 6AB
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Great service very friendly and helpful answered questions and querys promptly and quickly. Made moving easier
Thank you or this lovely review, it means so much to the staff to receive nice feedback.
I had an inheritance issue, dealing with probate etc. The work was completed well, and I am now having them do some more work for me. Katie Daniel was whom I dealt with, and I thank her for the hard work... however, it was her assistant Mark Thomson that for me was the star of the show. We all know that solicitors are busy people and hard to contact sometimes... Mr Thomson always replied the same day, always emailed when he said he would and went the extra mile to make sure I was kept well informed at every step... and for legal matters, that is all we ever need, so many thanks to Katie and her team.
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Thank you so much for this lovely review, the staff at Jeromes appreciate hearing good feedback.
Go with them with confidence. Bought this property. Sue Walters knows her stuff like no other. No stone unturned, relentless quest to leave no loose ends, like NONE!!
Thank you for leaving this review, it is very much appreciated.
I have used Jeromes for three property transactions, and they have dealt with these in a professional and timely manner. I would have no hesitate in reccomending them.
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Thank you for this review.
Jeromes – Where do I start. STAY AWAY New to the Isle of wight so I thought we'd go local. Moving house and family death I think we all agree are very stressful. We instructed Jeromes after a pleasant phone call to purchase our Aunts house from Probate. They gave an initial estimated time of 15 weeks. After 3 weeks had passed, I chased. No one answered nor returned my calls. I then emailed to receive a (Short staff due to Covid generic email) Ok we are in unprecedented times, so I left it a further 2 weeks. I then managed to get through to someone after several attempts (Get the theme, hard to contact them), I asked for someone to call me back as I am nervous it’s been 5+ weeks with no communication, and they finally phoned back to say that our solicitor has left and the director would be taking over. I asked again about dates and the lady flippantly replied “All dates are out of the window at the moment”. WELL “My mortgage and builders are time bound”. Nothing again for another week. I called again and the same lady said, “I shall find out for you now”. Well….. After an hour or so we had an email saying “Due to the level of business and staff shortages we are unable to act as your solicitors” No suggestion of other solicitors or other advice. They are slow, do not care for their clients and in my personal opinion (The most unprofessional solicitors I have ever dealt with) This is my personal experience. You can use mainland solicitors (That's what we have now done, go back to whom I've used before)
Dear Mr Stimson, Thank you for taking the time to leave a review, I am sorry that you feel let down and regret any inconvenience caused to you. I could post a number of genuine reasons for the experience that you have had that could not have been foreseen when we took your matter on, but in the end you are not happy with the service that you have received from us and for that I apologise. However, I do have to counter that all the staff at Jeromes care very deeply about their clients and the decision to contact you was a last resort so that you had an opportunity to move your matter on quicker than we would have been able to do it at this time. Regards Ros Wells Practice Manager
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