Paul
Collected on:
Excellent lawyer; highly intelligent and kind.
Nicola went far beyond what I expected. She assisted in a matter relating to dementia and capacity.
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Furley Page LLP
01227763939
- Address
- CT1 2TX
- 01227763939
- www.furleypage.co.uk
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How Furley Page LLP Compares
Value for money
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Furley Page LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Furley Page LLP. These questions include:
- Value for money (a rating of 1-5)
- How much were you initially quoted or how much did you expect to pay?
- Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
- Did you think this was underpriced, overpriced or about right?
- Overall experience
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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Would recommend to
friends and family
ReviewSolicitors uses our community data to show you how many clients used Furley Page LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Furley Page LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
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Satisfied with
outcome of matter
ReviewSolicitors uses our community data to show you how many clients used Furley Page LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Furley Page LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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Rankings by area of expertise
The rankings below show the areas of expertise that Furley Page LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
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Reviews summary
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Excellent
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Overall experience
- Value For Money
- Communication
- Initial Impressions
- Approachability
- Documentation Accuracy
- Legal knowledge
S
Collected on:
Purchasing property
Professional team, helpful insightful advice and guidance throughout the process. The team was there when things had to move fast or new circumstances arose which required urgent action. I will certainly use them again in the future.
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Matter Type:
Residential Conveyancing
Mark
Collected on:
Probate property sale through Furley Page
We sold a probate property through Furley Page and Darren was our solicitor.
Darren made the whole process transparent and stress-free with regular updates, remote electronic document signing and quick responses to emails.
Furley Page were responsive, highly professional and I thoroughly recommend their services.
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Andrew
Collected on:
Professional and compassionate, with a realistic mindset.
In 2017 I was hit by a car, at first I was not going to pursue a legal claim as the driver was untraced. After being told about the M.I.B scheme I contacted the Motor Insurance Bureau directly, and I started the claim process independently. It was about 3 months in, the claim handler there advised me to speak with a legal adviser as the claim was complex due to life changing injuries. After several meetings with different local firms and an ambulance chaser firm, I chose Furley Page due. This was due to how professional and compassionate Kelly came across. I took the file in to her at the Canterbury office. After a few days I got call advising the case was something they would be willing to take on, which was discussed at a team meeting. The case was passed to Ross Rowland, this was due to the loss level of the claim.
Ross was clear from the start, the terms of business and insurance policies were explained in clear terms, we were aware there was no time scales due to complexity, and also dealing with an untraced driver claim.
I had passed the case over with liability already confirmed by the MIB, it was all about level of injury and losses.
Covid delayed the case, along with slow responses, and poor rehabilitation put in place by the other-side. (FP had no say in this, as liability had already been acknowledged).
In the end the case was settled out of court at a value in excess of £1.2m.
This included Furley Pages success fee, advances, and rehabilitation costs.
We were delighted with the advice Ross gave, and we were able to make an informed decision throughout the case, especially on the first offer, of just over £700000. We were able to counter the offer at almost double, but had to take into consideration different factors which could have had a negative impact on the offer. His advice to seek further council from a barrister, just showed we made the right decision instructing the firm.
Ross’s manner was always professional, even when dealing with my emotional wife. He showed compassion while still holding that clear professional boundary. The communication was always to the point and he took on board what was said to him. He always acted in our best interest despite the firm taking on the risk of a financial loss.
He was always realistic and never misled us. His level of communication was good, he would always respond saying he had received something, would only contact us when needed. However, he also would make time; We had many conversations where I called saying, “just a quick-one”, an hour later we are still talking.
I can’t thank him enough for how he dealt with this sometimes frustrating and complex case.
Although the money helps us, it does not replace what I have lost and have to go through daily. Without him, this case would have been settled massively under value.
Ross and his team got the best outcome for my family, and I can’t thank them enough.
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Deborah
Collected on:
Conveyance
Simon and the team kept me up to date with the conveyancing of the house sale. The fees were close to the estimate and all went smoothly with the exchange and completion.
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Tee
Collected on:
Poor service, lack of accountability and looks for loopholes
My experience with Furley has been quite disappointing. Their lack of due diligence and unhelpful attitude have caused me additional stress and costs. They have not taken responsibility for their actions, and their handling of the situation has been poor. I suggest reconsidering their recommendation in the future, as their customer service and problem resolution need significant improvement.
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Paul
Collected on:
Totally approachable and precise
I have dyslexia and initially was overwhelmed by thought of going through the purchase of a Shared Ownership Property. Simon and his team were superb from the outset. They clearly went through every step with me, detailed what I needed to do in order. Totally impressed and grateful to them. Excellent value for money. High recommend.
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DMA
Collected on:
Great service for Wills and residential Property
Luke Page acted for me in a Will transaction. The service was given in a timely manner. I was provided with sound advice and Luke was always available when I called.
Deborah Trott also acted for me on a residential property matter. Deborah gave practical advice on various matters during the transaction. She always returned my calls and emails and had a friendly approach considering some of the difficulties of the transaction.
I would highly recommend these two lawyers again.
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William F C
Collected on:
Bad experience perhaps the result of unfortunate circumstances.
After my experience with FurleyPage as executor of my sister’s will, I would not
recommend appointing a lawyer as sole executor; better to avoid choosing one as
an executor at all for, for FP have taken weeks to effect what any layman could
bring about in a day or two.
FP, or its agent Heather Dunlop. took 5-6 weeks to obtain an address book needed
for a funeral to go ahead, with the result that the funeral took place eight weeks
after the death; similarly, it took three months to find a courier to ship certain items
to me here in Canada (two days only were needed for actual transport).
I have asked (six months ago and counting) for explanations/justifications of FP’s
actions or rather inactions, but my request is ignored as are other matters that have
puzzled me.
Whether or not the probate and tax report were handled in the same lackadaisical
way, I know not.
It is true that I have been forced to communicate by email only, and face-to-face I
might have been better satisfied, and then able to join those happy ‘customers’ that
have sung Heather Dunlop’s praises elsewhere; however, my overall impression is that lawyers are
just too busy to give their full attention to acting as the executor of a will.
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Linda
Collected on:
Claim against hospital
The service I received was absolutely amazing. Kelly Richardson was very professional. Would recommend Furley Page for a great service.
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