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Burtons Solicitors Limited

4.9 | 57 Reviews 57 Reviews | Housing & Property
74 Total Company Reviews info icon Housing & Property | info icon 74 Total Company Reviews Housing & Property | info icon 74 Total Company Reviews

16 Manor Road, Chatham, Kent, ME4 6AG

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16 Manor Road, Chatham, Kent, ME4 6AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8006647

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Burtons Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
95%+
Success
Rate
Satisfied with outcome: 95%+
95%+
Would
Recommend
Would recommend to friends and family: 95%+
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Rankings by area of expertise

The rankings below show the areas of expertise that Burtons Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Burtons Solicitors Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%
Value for
Money
Value for money: 95%
12% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
15% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.8/5
Initial Impressions 4.9/5
Approachability 4.8/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Rankings by area of expertise

The rankings below show the areas of expertise that Burtons Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Burtons Solicitors Limited

16 Manor Road, Chatham, Kent, ME4 6AG

Reviews

4.9 /5 57 Reviews
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Star rating

Rating

Clients say

What clients say about Burtons Solicitors Limited

The firm is praised mainly for residential conveyancing, leasehold and probate work, plus wills, divorce and financial settlements. Clients value the team’s legal knowledge, thoroughness, problem-solving and ability to handle complex transactions, deadlines and chains. Soft skills repeatedly highlighted include clear explanations, responsiveness, patience, empathy, professionalism and a reassuring, approachable manner. Negative feedback centres on one serious conveyancing case involving missed lease defects, poor communication, delays and a lack of accountability. A few clients also reported frustration when progress stalled or replies took too long.

Clear communication
Highly professional
Very responsive
Patient explanations
Kept updated
Proactive chasing
Stressful process
Lease defects
Poor communication
Ignored emails

ReviewSolicitors Review List

Profile image of Shulamit Morris-Evans

Shulamit Morris-Evans

Housing & Property

So very grateful!

We specifically asked for Esther Hudson to take on this property purchase for us because she’d been so great with a previous sale - and we’re so glad we did!! She is of course in demand, and for good reason, but not only was she diligent and professional, but she managed to make time for us whenever there was a crisis in such a generous, clear-headed and helpful way. It was thanks to her determination and hard work that we’re able to spend this summer celebrating being settled in our flat, which is so wonderful. I hope she knows what an enormous positive impact she’s had on our lives! Thank you so very much Esther and the whole Burtons team who backed her up with this kind of thorough service.

A representative from Burtons Solicitors Limited responded to this review

Dear Shulamit Morris-Evans, thank you for taking the time to write such a warm review. Asking for Esther again after your previous sale says a great deal, and we're pleased she could be there at the moments that mattered most, however busy things were. Hearing that you're enjoying your first summer in the new place is the best news we could have. We'll make sure Esther and the team behind her see this. Kind regards, Burtons Solicitors

0
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Chanan

Housing & Property

Thank you Julia and Wendy

I had a great experience dealing with Julia and Wendy. For what was due to be a simple conveyancing case, became a lot more complicated and Julia and Wendy were both very helpful throughout. They were both very responsive and easy to get hold of when needed, always keeping me updated throughout the process. I would recommend choosing Julia and Wendy for any conveyancing issues.

A representative from Burtons Solicitors Limited responded to this review

Dear Chanan, thank you for your lovely feedback. Cases that start out simple don't always stay that way, so it's great to know Julia and Wendy stayed on top of things as it developed and that you always knew where you stood. That kind of steady communication makes a real difference when a sale or purchase takes an unexpected turn. Your comments will mean a lot to them both. Kind regards, Burtons Solicitors

0
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Danyel & San

Housing & Property

Thank you Esther

Esther was a fantastic support system for us as we navigated a very complex sale. Very happy and grateful for her guidance and helping us complete the sale.

A representative from Burtons Solicitors Limited responded to this review

Dear Danyel & San, we really appreciate you taking the time to share your experience. Sales rarely go smoothly when there's real complexity involved, so it's good to know Esther was someone you could lean on right through to completion. Getting a sale like that over the line takes real persistence, and we're glad it made the outcome feel manageable rather than stressful. We'll be sure to pass this on to Esther. Kind regards, Burtons Solicitors

0
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Joseph T

Housing & Property

Excellent service and always had our backs

Danielle Hemming and her assistant Joshua Robinson took care of our recent property sale and purchase. They were always able to boil things down into language we could understand and phone calls and emails were always met with a kind positive attitude. As with all property matters, there were a few bumps along the road but Danielle always had our backs, and advised with our best interests in mind. It’s now been three months since we moved and we couldn’t be happier in our new house. Moving is one of the most stressful things we do, and we couldn’t have chosen a better team to guide us through the maze and across the finish line.

A representative from Burtons Solicitors Limited responded to this review

Dear Joseph T, thank you for such a lovely, detailed review. Property sales and purchases rarely run in a straight line, so it's great to know Danielle and Joshua kept things simple to follow and stayed firmly on your side whenever things got tricky. Hearing that you've settled into your new home is exactly what makes this work worthwhile. We'll be sure to let them both know how much this meant to you. Kind regards, Burtons Solicitors

0
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Profile image of Jacqui Hewson

Jacqui Hewson

Conveyancing - 1st class service

I was passed detail details of Burtons solicitors through the estate agent I was using to purchase a property, I had initially lined up solicitors I had used in the past, but due to a conflict of interest, I found myself in a position where I needed to find an alternative solicitor. I was looked after by Daisy Sutcliffe and Julie Hulyer and they could not have done a better job! Communication was great and I loved the use of their app where I was able to obtain regular updates and also upload documents that they required. On the occasions that I needed to phone Daisy or Julie, one of them was always available to answer my call instantly and take the time to listen to my query and resolve things very quickly. They made the conveyancing process very easy for me and I have since recommended them to various friends and I myself would not hesitate to use them again. Thank you 🌟🌟🌟🌟🌟

A representative from Burtons Solicitors Limited responded to this review

Dear Jacqui Hewson, thank you for taking the time to write such a detailed review. Switching solicitors partway through a purchase is never ideal, so it's great that Daisy and Julie stepped in and kept things moving smoothly, with the app giving you updates and document uploads at your fingertips. Being able to reach one of them quickly whenever a question came up clearly made all the difference. We're delighted to hear that, and we'll make sure Daisy and Julie hear how many friends you've sent their way. Kind regards, Burtons Solicitors

0
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Reviews

4.9 /5 74 Reviews
Filter your results
Star rating

Rating

Clients say

What clients say about Burtons Solicitors Limited

The firm is praised mainly for residential conveyancing, leasehold and probate work, plus wills, divorce and financial settlements. Clients value the team’s legal knowledge, thoroughness, problem-solving and ability to handle complex transactions, deadlines and chains. Soft skills repeatedly highlighted include clear explanations, responsiveness, patience, empathy, professionalism and a reassuring, approachable manner. Negative feedback centres on one serious conveyancing case involving missed lease defects, poor communication, delays and a lack of accountability. A few clients also reported frustration when progress stalled or replies took too long.

Clear communication
Highly professional
Very responsive
Patient explanations
Kept updated
Proactive chasing
Stressful process
Lease defects
Poor communication
Ignored emails

ReviewSolicitors Review List

Profile image of Shulamit Morris-Evans

Shulamit Morris-Evans

Housing & Property

So very grateful!

We specifically asked for Esther Hudson to take on this property purchase for us because she’d been so great with a previous sale - and we’re so glad we did!! She is of course in demand, and for good reason, but not only was she diligent and professional, but she managed to make time for us whenever there was a crisis in such a generous, clear-headed and helpful way. It was thanks to her determination and hard work that we’re able to spend this summer celebrating being settled in our flat, which is so wonderful. I hope she knows what an enormous positive impact she’s had on our lives! Thank you so very much Esther and the whole Burtons team who backed her up with this kind of thorough service.

A representative from Burtons Solicitors Limited responded to this review

Dear Shulamit Morris-Evans, thank you for taking the time to write such a warm review. Asking for Esther again after your previous sale says a great deal, and we're pleased she could be there at the moments that mattered most, however busy things were. Hearing that you're enjoying your first summer in the new place is the best news we could have. We'll make sure Esther and the team behind her see this. Kind regards, Burtons Solicitors

0
Collected on: ReviewSolicitor collection source logo
Profile image of Dawn

Dawn

Family Law

Vicky Gallier

Very professional, understanding. Vicky family solicitor and Emily paralegal I would highly recommend their services. Vicky was highly recommend to me through a family member. Excellent company

A representative from Burtons Solicitors Limited responded to this review

Dear Dawn, thank you for your kind words and recommendation. Being pointed our way by someone is about the best introduction there is, and we're glad Vicky and Emily lived up to it. Family matters ask a lot of people, so it's good to know they brought both care and a steady hand to yours. We'll pass your comments on to them both. Kind regards, Burtons Solicitors

0
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Profile image of anonymous

anonymous

Wills, Trusts & Probate

Wills and LPA

Natalia Mascoll of Burtons was very patient and answered all our questions. This being such a big undertaking, there were quite a few. We are very grateful for her assistance in getting the peace of mind we wanted, knowing that our wishes are fully catered for.

A representative from Burtons Solicitors Limited responded to this review

Dear Reviewer, thank you for your kind words. Wills and LPAs raise a lot of questions precisely because they matter so much, and we're glad Natalia took the time to work through yours at whatever pace you needed. Getting everything properly thought through, so your wishes are clearly set out, is exactly what we want for every client. We'll let Natalia know how much this meant to you. Kind regards, Burtons Solicitors

0
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Profile image of Chanan

Chanan

Housing & Property

Thank you Julia and Wendy

I had a great experience dealing with Julia and Wendy. For what was due to be a simple conveyancing case, became a lot more complicated and Julia and Wendy were both very helpful throughout. They were both very responsive and easy to get hold of when needed, always keeping me updated throughout the process. I would recommend choosing Julia and Wendy for any conveyancing issues.

A representative from Burtons Solicitors Limited responded to this review

Dear Chanan, thank you for your lovely feedback. Cases that start out simple don't always stay that way, so it's great to know Julia and Wendy stayed on top of things as it developed and that you always knew where you stood. That kind of steady communication makes a real difference when a sale or purchase takes an unexpected turn. Your comments will mean a lot to them both. Kind regards, Burtons Solicitors

0
Collected on: ReviewSolicitor collection source logo
Profile image of Danyel & San

Danyel & San

Housing & Property

Thank you Esther

Esther was a fantastic support system for us as we navigated a very complex sale. Very happy and grateful for her guidance and helping us complete the sale.

A representative from Burtons Solicitors Limited responded to this review

Dear Danyel & San, we really appreciate you taking the time to share your experience. Sales rarely go smoothly when there's real complexity involved, so it's good to know Esther was someone you could lean on right through to completion. Getting a sale like that over the line takes real persistence, and we're glad it made the outcome feel manageable rather than stressful. We'll be sure to pass this on to Esther. Kind regards, Burtons Solicitors

0
Collected on: ReviewSolicitor collection source logo

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