Susan
Poor conveyancing service from Angela Mackie
I am extremely disappointed with the service I received from conveyancing paralegal Angela Mackie throughout a house purchase. I did not feel that my interests were properly represented or that anyone was fighting my corner. The sellers were allowed to move the agreed date of entry twice, causing considerable uncertainty and stress, I felt there was very little challenge or assertiveness on my behalf. I made my position perfectly clear: if the purchase could not proceed as agreed, I would withdraw my offer due to a lack of flexibility with my annual leave and commencing a new job the Monday after the supposed date of entry. Despite this, communication and action felt lacking, I was left until the very last minute on the supposed date of entry ie Friday 28th August at 1655 hours to be told that my purchase was not going ahead due to issues at the sellers end. What I found particularly frustrating was that after the sale had fallen through and despite me having clearly communicated my intentions, I was then asked to consider delaying the entry date. This made me feel that my instructions had not been listened to or acted upon. I appreciate that not every property transaction proceeds smoothly and that some circumstances are outside a conveyancer's control. However, I expected proactive communication, stronger representation of my position and clear action in accordance with my instructions. Instead, Angela made excuses for the sellers and expected me to accommodate their last minute demands. I was left feeling unsupported and unheard during an incredibly stressful process. Overall, I did not feel that my interests were being prioritised, and I would not want another client to experience the same level of uncertainty and frustration.
