Goldman Knightley Ltd

GK dealt with a PPI claim on my behalf. Overall the service was Very Good. It takes a lot to impress me, that said, credit where credit is deserved, Ryan Jones step forwards. Your professionalism and courteous nature need to be recognised. You kept me updated, did not under deliver, and was very knowledgeable when questioned. Good people are hard to find, Ryan is an asset that other companies would want to poach. GK you have a real stand out employee who is a credit to the organisation. Would I recommend YES i would.
Thank You
John

Your company is dealing with a Ppi claim for me.
I spoke to Ryan on Thursday last week about my claim.
Ryan was extremely helpful and nothing was to much trouble for him. He said he would get to the bottom of my claim and would be in contact.
On Friday I rang again and spoke with Ann who was also very helpful.
This week Ryan has showed outstanding customer service and has now sorted my claim.
I will be recommending this company to my family and friends.
The service is outstanding and Ryan and Ann went above and beyond to help me.
They really went that extra mile to help me.
I thank you.
Kind regards
Julia

We recently had to contact Goldman Knightley and dealt with a gentleman by the name of Ryan Jones. From the out start he was very professional and efficient, answering and dealing with our enquiry within 24hours.

I dealt with this company in 2017 re PPI claims. They were successful but they took nearly 50% of my refunds which amounted to over 12k. It was not good value for money as it was a simple claim with all the info provided by me. You don't need a solicitor to process a claim you can do it yourself how I wished I had but my gripe is that this company are harassing me daily with two and three phone calls sometimes 4 to claim my tax. I have threatened numerous times to report them but they persist. Either they are not verified solicitors or totally incapable of understanding that I do not want their assistance in any matters. I do not answer the phone now when their number comes up. When I last tried to tell them the woman on the other end of the phone continued to shouted over me whilst I was telling her not to ring my number again. I have had 12 calls in the last 3 days.

This firm was a pleasure to deal with . The staff were friendly knowledgable and efficient .
The most important thing is they always answered the phone when I had a query .

Please do not instruct this firm of so called solicitors.We had a motor vehicle accident on the 6/7/2018 they have been supposedly dealing with mine and my sons claim for over 2 years they have sent us for a medical miles away from where we live which the doctor agreed we had suffered some injury’s from the accident which wrote of my Audi vehicle.My boy had to have numerous visits to a physiotherapist which we supplied receipts to Goldman knightly.They lost our original paperwork which we had to get re copies of and resend to them.We had three different so called solicitors dealing with the claim.I phoned them regularly for an update and was told it was progressing originally.Then when I kept asking for a date of when a court hearing would be the receptionist kept saying the solicitors would get back to me which they never did.Then we received a letter dated 29/3/21 saying the department is going through restructuring and that they are not going to take the claim forward.They have wasted over two years of our time

Thank you to Ryan for helping me with my claim.

Thank you to Ryan Jones for clarifying everything for me and making sure I was clear on everything I asked about. A credit to the company.

Ryan Jones was very responsive & helpful to my query. Polite & professional service.

Thanks for your help, Ryan!