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Liberay Legal Limited

4.9 | 23 Reviews 23 Reviews | Protector
223 Total Company Reviews info icon Protector | info icon 223 Total Company Reviews Protector | info icon 223 Total Company Reviews

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Accepting new clients

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8002945

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Liberay Legal Limited |

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Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 4.7/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Thomas

Thomas

Verified
Housing & Property

Annie your a star ⭐

"Overall a pleasant company to deal with we finally got the repairs done in the end! Thanks guys you don’t realise how much I appreciate what you achieved no more flooding around the property so big thumbs up šŸ‘šŸ¼ from me 😊"

Profile image of Elizabeth Opoku Mensah

Elizabeth Opoku Mensah

Verified
Housing & Property

Thank you

"You also arranged for the painting to be done, which has made my house feel fresh and comfortable again. Now my friends can visit me, and I finally feel happy and at peace when I come home. It truly feels like my home again. Your legal team has made a huge difference in my life."

Contact & Locations - Liberay Legal Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Reviews

4.9 /5 23 Reviews
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Review Source

Rating

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Clients say

What clients say about Liberay Legal Limited

Clients praise the firm’s expertise in housing disrepair, repairs coordination and claims settlement, plus will and estate work. They value clear, prompt communication, professionalism, legal knowledge and efficiency. Reviewers highlight empathy, patience, responsiveness and keeping clients informed throughout, helping reduce stress and achieve timely repairs, compensation and practical outcomes.

Excellent communication
Prompt repairs
Professional service
Knowledgeable staff
Efficient settlements
Supportive team
Thorough approach
Patient explanations
Stress removed
Reliable outcomes

ReviewSolicitors Review List

Profile image of Shan and Kie

Shan and Kie

House repair claim šŸ™‚

Great communication and good work stayed persistent Thank you

0
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Rachel Clohesy

Verified
Housing & Property

Repairs to my house

Very good experience and realy helped to get my repairs dine

A representative from Liberay Legal Limited responded to this review

Thank you for your kind feedback, Rachel. We’re really pleased to hear that you had a very good experience with us and that we were able to assist in getting your home repairs completed. If you ever need any further help, please don’t hesitate to get in touch.

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Profile image of Timothy

Timothy

Verified
Housing & Property

Repairs to ceiling and damage to sideboard due to leaking ceiling

The repairs were completed in the time stipulated and carried out to my satisfaction

A representative from Liberay Legal Limited responded to this review

Thank you for taking the time to leave a review, Timothy! We're really pleased to hear the repairs were completed on time and to your satisfaction. If there's anything else we can assist you with in the future, please don't hesitate to get back in touch with us.

0
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Zoe

Verified
Housing & Property

Housing disrepair

Liberay were fantastic from start to finish. The communication through every step was very good. They helped me settle my claim.

A representative from Liberay Legal Limited responded to this review

Thank you so much for your kind words, Zoe. We're delighted to hear that you were happy with the service you received and that we were able to help you reach a successful outcome. Clear communication and client support are very important to us, so it’s great to know you felt well-informed throughout. If you ever need assistance in the future, we’d be more than happy to help.

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Profile image of Freddie

Freddie

Housing & Property

Reliable Firm That Gets Things Moving

I want to thank James and his team for guiding me through my council flat disrepair claim. From start to finish they were responsive, knowledgeable, and honest about the process. Although the compensation came in a little lower than I initially hoped, they achieved something far more important: a binding guarantee that all repairs listed in the surveyor’s report will be completed within 120 days. Knowing that the problems in my home will finally be resolved is a huge relief. I’m grateful for their dedication and would recommend them to others dealing with similar issues.

A representative from Liberay Legal Limited responded to this review

Thank you so much for taking the time to share your experience, Freddie. We’re truly grateful for your kind words about James and the team. While we understand the compensation wasn’t exactly what you had hoped for, we’re very pleased that we were able to secure a binding commitment to complete all necessary repairs within 120 days. Ensuring that your home is finally brought up to the standard you deserve is incredibly important to us, and we’re glad this resolution brings you some relief. Thank you again for your trust and for recommending our services! If you need anything further, we’re always here to help

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Other Reviews

Profile image of caz

caz

caz

Brilliant got my roof fixed no more leaks council wouldn't sort for 3 years house got so bad they got on to them and it's sorted and got some money back for stuff had yo replace due to mold etc so yeah im happy thankyou :)

A representative from Liberay Legal Limited responded to this review

Thank you for your wonderful review Caz! We're delighted to hear that your roof is now fixed and you're no longer experiencing leaks. It's fantastic to know we could help resolve the issues with the Council and secure compensation for the items you had to replace due to mould. Your feedback means a lot to us. Thanks again, and best wishes for the future!

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premi

premi

Had really bad mould in my house causing my son a bad chesty cough. Liberay got the repairs sorted quickly, without hassle and got me my money! Happy days!! Definitely would recommend

A representative from Liberay Legal Limited responded to this review

Hi Premi, Thank you so much for your kind feedback. We're so happy that we were able to make a difference so quickly and easily. We are always here should you have any further issues and want to thank you again for placing your trust in us! Thank you, Liberay Legal

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Reviews

4.8 /5 223 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

Clients praise the firm’s expertise in housing disrepair, repairs coordination and claims settlement, plus will and estate work. They value clear, prompt communication, professionalism, legal knowledge and efficiency. Reviewers highlight empathy, patience, responsiveness and keeping clients informed throughout, helping reduce stress and achieve timely repairs, compensation and practical outcomes.

Excellent communication
Prompt repairs
Professional service
Knowledgeable staff
Efficient settlements
Supportive team
Thorough approach
Patient explanations
Stress removed
Reliable outcomes

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent service

We opened a claim against our landlord and could not have asked for a better service

0
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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Housing disrepair

Very straight forward, a pleasure to deal with, was leotard up to date,

0
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Profile image of Erin Hardie

Erin Hardie

Verified

Thank

The staff were helpful and explained this well. Patient and great communication.

0
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Profile image of Shan and Kie

Shan and Kie

House repair claim šŸ™‚

Great communication and good work stayed persistent Thank you

0
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Profile image of Terry & Stephen

Terry & Stephen

Housing & Property

Rebecca was there saviour.

It didn’t start off well, change in case handler again and again, I felt ignored. Until Rebecca Ell***n picked my case up, she was great. Excellent communication and understanding and a pleasure to engage with. She’s an asset to their team!! I didn’t get a huge payout, but having a roof leak all I wanted was a repair. Something the housing was reluctant to do, instructed Liberay and scaffolding was up in less than 4 days and leak fixed.

A representative from Liberay Legal Limited responded to this review

Thank you both for your feedback. We’re so sorry to hear that your experience at the outset did not meet the high standards we aim to provide, particularly with the changes in case handlers and the feeling of being overlooked. That said, we’re very pleased to hear that Rebecca was able to turn things around for you. We will be sure to pass on your kind comments to her! It’s wonderful to know that her communication and understanding made such a positive difference. We are very glad we could assist in achieving the repair you needed. All of us at Liberay wish you both the very best for the future.

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Other Reviews

Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

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Profile image of June Slater

June Slater

June

Informative, patient, professional, courteous and totally efficient with following up with calks, post and emails. I felt protected and in expert hands every step of the way through this procedure. Especially with Debra Owen. Many Thanks June Slater.

Dear June, Thank you so much for your kind and thoughtful feedback. It’s wonderful to hear that you felt informed, supported, and in safe hands throughout the process. Debra will be especially pleased to know that her care and dedication made such a positive impact on your experience. We’ll be sure to pass along your kind words to her. Thank you again for taking the time to share your experience, it’s truly appreciated.

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Profile image of Antonio ā€œAntā€ Domingos

Antonio ā€œAntā€ Domingos

Antonio

Do not think twice ! We are over few years with them they will call get your details sent a fake people around claiming that they will help but in the end nothing. Mind you they claim money from the government with your details our housing disrepair claim never help us in nothing. Am gutted fed up like being scammed. That star means rubbish.

Dear Mr Domingos, Thank you for your review relating to your ongoing case. I am so sorry that you are unhappy with the progress that this is making and would like to the opportunity to discuss your concerns further. Could I please ask you to e-mail me directly on amy.duxbury@liberaylegal.co.uk so I can try to make this right? Thank you, Liberay Legal Limited

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Profile image of jill broadgate

jill broadgate

Wills, Trusts & Probate

jill

Lisa was really patient with us and took her time to explain everything to us regarding our wills This was made tricky by us working shifts and not being contactable for periods of time We would definitely recommend and would use Liberay again if we needed further advice Thank you

Hi Jill, We’re so pleased to hear that Lisa was able to guide you through the process clearly and patiently. We understand that shift work can make communication challenging at times, so we’re glad we were able to work around your availability and make everything as straightforward as possible for you. It was a pleasure assisting you with your wills, and we truly appreciate your recommendation. If you ever need any further advice in the future, we would be more than happy to help. Thank you, Liberay Legal Limited

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Profile image of Timothy Oleary

Timothy Oleary

Housing & Property

Timothy

I found dealing very easy they kept me informed I got my compensation and repairs all done quickly I would recommend this company to anyone again thanks for all your help

Thank you for taking the time to leave us such a positive review. We’re really glad to hear that you found the process easy and that we kept you informed throughout. It’s great to know that your repairs were completed and your compensation resolved promptly. Thank you for your recommendation and kind words! Kind regards, Liberay Legal

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