Liberay Legal Limited logo

Liberay Legal Limited

4.7 | 144 Reviews 144 Reviews | Housing & Property
233 Total Company Reviews info icon Housing & Property | info icon 233 Total Company Reviews Housing & Property | info icon 233 Total Company Reviews

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Accepting new clients

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8002945

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Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited
Lexcel - Practice Management Standard accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
10% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited
Lexcel - Practice Management Standard accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Thomas

Thomas

Verified
Housing & Property

Annie your a star ⭐

"Overall a pleasant company to deal with we finally got the repairs done in the end! Thanks guys you don’t realise how much I appreciate what you achieved no more flooding around the property so big thumbs up 👍🏼 from me 😊"

Profile image of Elizabeth Opoku Mensah

Elizabeth Opoku Mensah

Verified
Housing & Property

Thank you

"You also arranged for the painting to be done, which has made my house feel fresh and comfortable again. Now my friends can visit me, and I finally feel happy and at peace when I come home. It truly feels like my home again. Your legal team has made a huge difference in my life."

Contact & Locations - Liberay Legal Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Reviews

4.7 /5 144 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm is highly regarded for its expertise in housing disrepair claims, landlord and housing association repair disputes, and securing compensation and settlements, often alongside getting urgent repairs completed. Clients praise its efficient, professional and knowledgeable handling of cases, with strong legal understanding and persistence. Soft skills valued include clear communication, patience, kindness, supportiveness, politeness and keeping clients informed throughout. Many reviewers also highlight the team’s determination, responsiveness and reassuring approach, making the process feel straightforward and well managed.

Great communication
Kept informed
Helpful staff
Efficient service
Professional conduct
Quick repairs
Persistent support
Clear explanations
Compensation secured
Good outcome

ReviewSolicitors Review List

Profile image of mohammed

mohammed

Housing & Property

Excellent Service and Support from James Middleton

James Middleton has been very helpful and professional throughout my case. He has always been polite, supportive and kept me informed about the progress of my case. I really appreciate the time and effort he has taken to help me and answer my questions. I am very satisfied with the service I received and would definitely recommend James Middleton to others.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Janet Vincent

Janet Vincent

Housing & Property

Housing repair

I couldn't recommend this firm enough, I've had so much help and support to get not only get all the repairs done by my housing association but got compensation aswell !

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Housing & Property

Excellent service

I have an excellent service with james Middleton my claim was handles very well and I was updates every step of the way very happy with the service and my outcome. Thanks james and the team

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mary Tandoh

Mary Tandoh

Verified

Housing disrepair

Bad experience and never use them again. I wasn't told about the charge until the money was ready. Before I was told 35% excluding vat. So they almost took half of the money. So disappointed

1
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Compensation from damages not being fixed in property

Was overall easy quick experience very kind and easy to understand thank you

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of The shopping watcher

The shopping watcher

Housing & Property

The

All the work that I had repeatedly asked the housing trust sanctuary to repair ignored for 5 years they have all been done and I ended up with over a grand compensation. Liberty still keep in touch to address any new problems arising glad I trusted me gut I don't usually engage with face to face house calls but I'd come to face the fact I couldn't do it alone I would like to thank Phoebe for convincing me as a single dad of two kids with autism I had a right to clean house not mouldy without rain coming through roof every night to my kids bedrooms and it was Joanne who took over and has fought for me to get the repairs done and on a time scale ✨

0
Collected on: Google collection source logo
Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of Antonio “Ant” Domingos

Antonio “Ant” Domingos

Antonio

Do not think twice ! We are over few years with them they will call get your details sent a fake people around claiming that they will help but in the end nothing. Mind you they claim money from the government with your details our housing disrepair claim never help us in nothing. Am gutted fed up like being scammed. That star means rubbish.

Dear Mr Domingos, Thank you for your review relating to your ongoing case. I am so sorry that you are unhappy with the progress that this is making and would like to the opportunity to discuss your concerns further. Could I please ask you to e-mail me directly on amy.duxbury@liberaylegal.co.uk so I can try to make this right? Thank you, Liberay Legal Limited

1
Collected on: Google collection source logo
Profile image of Timothy Oleary

Timothy Oleary

Housing & Property

Timothy

I found dealing very easy they kept me informed I got my compensation and repairs all done quickly I would recommend this company to anyone again thanks for all your help

Thank you for taking the time to leave us such a positive review. We’re really glad to hear that you found the process easy and that we kept you informed throughout. It’s great to know that your repairs were completed and your compensation resolved promptly. Thank you for your recommendation and kind words! Kind regards, Liberay Legal

0
Collected on: Google collection source logo
Profile image of Michelle

Michelle

Housing & Property

Michelle

I've had a really good experience liberay they have kept me updated with all progress of my claim and was always at the end of the phone if I had any questions, very helpful company

A representative from Liberay Legal Limited responded to this review

Thank you for your lovely feedback, Michelle. We're so pleased to hear that you had a positive experience with us and felt supported throughout your claim. Keeping our clients informed and being available when needed is very important to us, so it’s great to know that came through. We really appreciate you taking the time to share your experience! Kind regards, Liberay Legal

0
Collected on: Google collection source logo

Reviews

4.7 /5 233 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm is highly regarded for its expertise in housing disrepair claims, landlord and housing association repair disputes, and securing compensation and settlements, often alongside getting urgent repairs completed. Clients praise its efficient, professional and knowledgeable handling of cases, with strong legal understanding and persistence. Soft skills valued include clear communication, patience, kindness, supportiveness, politeness and keeping clients informed throughout. Many reviewers also highlight the team’s determination, responsiveness and reassuring approach, making the process feel straightforward and well managed.

Great communication
Kept informed
Helpful staff
Efficient service
Professional conduct
Quick repairs
Persistent support
Clear explanations
Compensation secured
Good outcome

ReviewSolicitors Review List

Profile image of KylieB

KylieB

Brilliant

Brilliant experience Great and efficient service

0
Collected on: ReviewSolicitor collection source logo
Profile image of mohammed

mohammed

Housing & Property

Excellent Service and Support from James Middleton

James Middleton has been very helpful and professional throughout my case. He has always been polite, supportive and kept me informed about the progress of my case. I really appreciate the time and effort he has taken to help me and answer my questions. I am very satisfied with the service I received and would definitely recommend James Middleton to others.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Janet Vincent

Janet Vincent

Housing & Property

Housing repair

I couldn't recommend this firm enough, I've had so much help and support to get not only get all the repairs done by my housing association but got compensation aswell !

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Housing & Property

Excellent service

I have an excellent service with james Middleton my claim was handles very well and I was updates every step of the way very happy with the service and my outcome. Thanks james and the team

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mary Tandoh

Mary Tandoh

Verified

Housing disrepair

Bad experience and never use them again. I wasn't told about the charge until the money was ready. Before I was told 35% excluding vat. So they almost took half of the money. So disappointed

1
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of The shopping watcher

The shopping watcher

Housing & Property

The

All the work that I had repeatedly asked the housing trust sanctuary to repair ignored for 5 years they have all been done and I ended up with over a grand compensation. Liberty still keep in touch to address any new problems arising glad I trusted me gut I don't usually engage with face to face house calls but I'd come to face the fact I couldn't do it alone I would like to thank Phoebe for convincing me as a single dad of two kids with autism I had a right to clean house not mouldy without rain coming through roof every night to my kids bedrooms and it was Joanne who took over and has fought for me to get the repairs done and on a time scale ✨

0
Collected on: Google collection source logo
Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of June Slater

June Slater

June

Informative, patient, professional, courteous and totally efficient with following up with calks, post and emails. I felt protected and in expert hands every step of the way through this procedure. Especially with Debra Owen. Many Thanks June Slater.

Dear June, Thank you so much for your kind and thoughtful feedback. It’s wonderful to hear that you felt informed, supported, and in safe hands throughout the process. Debra will be especially pleased to know that her care and dedication made such a positive impact on your experience. We’ll be sure to pass along your kind words to her. Thank you again for taking the time to share your experience, it’s truly appreciated.

0
Collected on: Google collection source logo
Profile image of Antonio “Ant” Domingos

Antonio “Ant” Domingos

Antonio

Do not think twice ! We are over few years with them they will call get your details sent a fake people around claiming that they will help but in the end nothing. Mind you they claim money from the government with your details our housing disrepair claim never help us in nothing. Am gutted fed up like being scammed. That star means rubbish.

Dear Mr Domingos, Thank you for your review relating to your ongoing case. I am so sorry that you are unhappy with the progress that this is making and would like to the opportunity to discuss your concerns further. Could I please ask you to e-mail me directly on amy.duxbury@liberaylegal.co.uk so I can try to make this right? Thank you, Liberay Legal Limited

1
Collected on: Google collection source logo
Profile image of jill broadgate

jill broadgate

Wills, Trusts & Probate

jill

Lisa was really patient with us and took her time to explain everything to us regarding our wills This was made tricky by us working shifts and not being contactable for periods of time We would definitely recommend and would use Liberay again if we needed further advice Thank you

Hi Jill, We’re so pleased to hear that Lisa was able to guide you through the process clearly and patiently. We understand that shift work can make communication challenging at times, so we’re glad we were able to work around your availability and make everything as straightforward as possible for you. It was a pleasure assisting you with your wills, and we truly appreciate your recommendation. If you ever need any further advice in the future, we would be more than happy to help. Thank you, Liberay Legal Limited

0
Collected on: Google collection source logo

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