Liberay Legal Limited logo

Liberay Legal Limited

4.8 | 145 Reviews 145 Reviews | Complicated Technical Issues
223 Total Company Reviews info icon Complicated Technical Issues | info icon 223 Total Company Reviews Complicated Technical Issues | info icon 223 Total Company Reviews

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Accepting new clients

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8002945

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Liberay Legal Limited |

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Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
95%
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
Lexcel - excellence in legal practice management and client care accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Thomas

Thomas

Verified
Housing & Property

Annie your a star ⭐

"Overall a pleasant company to deal with we finally got the repairs done in the end! Thanks guys you don’t realise how much I appreciate what you achieved no more flooding around the property so big thumbs up šŸ‘šŸ¼ from me 😊"

Profile image of Elizabeth Opoku Mensah

Elizabeth Opoku Mensah

Verified
Housing & Property

Thank you

"You also arranged for the painting to be done, which has made my house feel fresh and comfortable again. Now my friends can visit me, and I finally feel happy and at peace when I come home. It truly feels like my home again. Your legal team has made a huge difference in my life."

Contact & Locations - Liberay Legal Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Reviews

4.8 /5 145 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm specialises in housing disrepair and related remedies, handling claims, repairs and settlements efficiently with legal expertise. Clients praise thorough case management, fast practical outcomes (repairs, boilers, compensation) and effective liaison with landlords. Valued soft skills include clear, patient communication, professionalism, responsiveness, persistence and empathy; clients felt supported, protected and well informed throughout. Overall feedback highlights reliability, strong follow-through and a comforting, client-centred approach.

Great communication
Helpful staff
Patient explanations
Professional service
Efficient follow‑up
Prompt responses
Persistent action
Successful repairs
Compassionate support
Highly recommended

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent service

We opened a claim against our landlord and could not have asked for a better service

0
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Profile image of Anonymous

Anonymous

Verified
Housing & Property

Housing disrepair

Very straight forward, a pleasure to deal with, was leotard up to date,

0
Collected on: ReviewSolicitor collection source logo
Profile image of Shan and Kie

Shan and Kie

House repair claim šŸ™‚

Great communication and good work stayed persistent Thank you

0
Collected on: ReviewSolicitor collection source logo
Profile image of Terry & Stephen

Terry & Stephen

Housing & Property

Rebecca was there saviour.

It didn’t start off well, change in case handler again and again, I felt ignored. Until Rebecca Ell***n picked my case up, she was great. Excellent communication and understanding and a pleasure to engage with. She’s an asset to their team!! I didn’t get a huge payout, but having a roof leak all I wanted was a repair. Something the housing was reluctant to do, instructed Liberay and scaffolding was up in less than 4 days and leak fixed.

A representative from Liberay Legal Limited responded to this review

Thank you both for your feedback. We’re so sorry to hear that your experience at the outset did not meet the high standards we aim to provide, particularly with the changes in case handlers and the feeling of being overlooked. That said, we’re very pleased to hear that Rebecca was able to turn things around for you. We will be sure to pass on your kind comments to her! It’s wonderful to know that her communication and understanding made such a positive difference. We are very glad we could assist in achieving the repair you needed. All of us at Liberay wish you both the very best for the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Vasileiou Afroditi

Vasileiou Afroditi

Verified
Housing & Property

Professionals

When dealing with NPH, you need someone with legal knowledge by your side. Professional, with legal backround, and efficient in settlements.

A representative from Liberay Legal Limited responded to this review

Thank you for your thoughtful review, Vasileiou! We’re delighted to hear that you found our team professional, knowledgeable, and efficient in handling your matter. It’s always our aim to provide clear guidance and achieve the best possible outcomes for our clients. Should you need any further assistance in the future, we would be very happy to help.

0
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Other Reviews

Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of Timothy Oleary

Timothy Oleary

Housing & Property

Timothy

I found dealing very easy they kept me informed I got my compensation and repairs all done quickly I would recommend this company to anyone again thanks for all your help

Thank you for taking the time to leave us such a positive review. We’re really glad to hear that you found the process easy and that we kept you informed throughout. It’s great to know that your repairs were completed and your compensation resolved promptly. Thank you for your recommendation and kind words! Kind regards, Liberay Legal

0
Collected on: Google collection source logo
Profile image of Scott

Scott

Wills, Trusts & Probate

Scott

Prompt work, great communication and helpful throughout, would highly recommend Lisa Kirk and the team at Liberay Legal

Liberay Legal Limited

Thank you for your kind review, Scott! We are really pleased to hear you found the service prompt, the communication clear, and the team helpful throughout. I will make sure your feedback is passed on to Lisa and the wider Liberay Legal team. Thank you again for recommending us. Kind Regards, Liberay Legal

0
Collected on: Google collection source logo
Profile image of Michelle

Michelle

Housing & Property

Michelle

I've had a really good experience liberay they have kept me updated with all progress of my claim and was always at the end of the phone if I had any questions, very helpful company

A representative from Liberay Legal Limited responded to this review

Thank you for your lovely feedback, Michelle. We're so pleased to hear that you had a positive experience with us and felt supported throughout your claim. Keeping our clients informed and being available when needed is very important to us, so it’s great to know that came through. We really appreciate you taking the time to share your experience! Kind regards, Liberay Legal

0
Collected on: Google collection source logo
Profile image of Lili

Lili

Housing & Property

Lili

I had a good experience with this company.I had used them in case against my housing association for disrepair . In particular, with Deborah Owen, who dealt with my case.I was kept updated, and overall, it was a smooth, easy process.

Liberay Legal Limited

Thank you so much for your kind words and for taking the time to share your experience Lili. We're really pleased to hear that you found the process smooth and straightforward, and that you felt well supported throughout your case. Deborah will be especially glad to know her efforts were appreciated. Wishing you all the best for the future, and thank you again for trusting us with your housing disrepair matter. Liberay Legal

0
Collected on: Google collection source logo

Reviews

4.8 /5 223 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm specialises in housing disrepair and related remedies, handling claims, repairs and settlements efficiently with legal expertise. Clients praise thorough case management, fast practical outcomes (repairs, boilers, compensation) and effective liaison with landlords. Valued soft skills include clear, patient communication, professionalism, responsiveness, persistence and empathy; clients felt supported, protected and well informed throughout. Overall feedback highlights reliability, strong follow-through and a comforting, client-centred approach.

Great communication
Helpful staff
Patient explanations
Professional service
Efficient follow‑up
Prompt responses
Persistent action
Successful repairs
Compassionate support
Highly recommended

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Excellent service

We opened a claim against our landlord and could not have asked for a better service

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Housing disrepair

Very straight forward, a pleasure to deal with, was leotard up to date,

0
Collected on: ReviewSolicitor collection source logo
Profile image of Erin Hardie

Erin Hardie

Verified

Thank

The staff were helpful and explained this well. Patient and great communication.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Shan and Kie

Shan and Kie

House repair claim šŸ™‚

Great communication and good work stayed persistent Thank you

0
Collected on: ReviewSolicitor collection source logo
Profile image of Terry & Stephen

Terry & Stephen

Housing & Property

Rebecca was there saviour.

It didn’t start off well, change in case handler again and again, I felt ignored. Until Rebecca Ell***n picked my case up, she was great. Excellent communication and understanding and a pleasure to engage with. She’s an asset to their team!! I didn’t get a huge payout, but having a roof leak all I wanted was a repair. Something the housing was reluctant to do, instructed Liberay and scaffolding was up in less than 4 days and leak fixed.

A representative from Liberay Legal Limited responded to this review

Thank you both for your feedback. We’re so sorry to hear that your experience at the outset did not meet the high standards we aim to provide, particularly with the changes in case handlers and the feeling of being overlooked. That said, we’re very pleased to hear that Rebecca was able to turn things around for you. We will be sure to pass on your kind comments to her! It’s wonderful to know that her communication and understanding made such a positive difference. We are very glad we could assist in achieving the repair you needed. All of us at Liberay wish you both the very best for the future.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of June Slater

June Slater

June

Informative, patient, professional, courteous and totally efficient with following up with calks, post and emails. I felt protected and in expert hands every step of the way through this procedure. Especially with Debra Owen. Many Thanks June Slater.

Dear June, Thank you so much for your kind and thoughtful feedback. It’s wonderful to hear that you felt informed, supported, and in safe hands throughout the process. Debra will be especially pleased to know that her care and dedication made such a positive impact on your experience. We’ll be sure to pass along your kind words to her. Thank you again for taking the time to share your experience, it’s truly appreciated.

0
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Profile image of Antonio ā€œAntā€ Domingos

Antonio ā€œAntā€ Domingos

Antonio

Do not think twice ! We are over few years with them they will call get your details sent a fake people around claiming that they will help but in the end nothing. Mind you they claim money from the government with your details our housing disrepair claim never help us in nothing. Am gutted fed up like being scammed. That star means rubbish.

Dear Mr Domingos, Thank you for your review relating to your ongoing case. I am so sorry that you are unhappy with the progress that this is making and would like to the opportunity to discuss your concerns further. Could I please ask you to e-mail me directly on amy.duxbury@liberaylegal.co.uk so I can try to make this right? Thank you, Liberay Legal Limited

0
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Profile image of jill broadgate

jill broadgate

Wills, Trusts & Probate

jill

Lisa was really patient with us and took her time to explain everything to us regarding our wills This was made tricky by us working shifts and not being contactable for periods of time We would definitely recommend and would use Liberay again if we needed further advice Thank you

Hi Jill, We’re so pleased to hear that Lisa was able to guide you through the process clearly and patiently. We understand that shift work can make communication challenging at times, so we’re glad we were able to work around your availability and make everything as straightforward as possible for you. It was a pleasure assisting you with your wills, and we truly appreciate your recommendation. If you ever need any further advice in the future, we would be more than happy to help. Thank you, Liberay Legal Limited

0
Collected on: Google collection source logo
Profile image of Timothy Oleary

Timothy Oleary

Housing & Property

Timothy

I found dealing very easy they kept me informed I got my compensation and repairs all done quickly I would recommend this company to anyone again thanks for all your help

Thank you for taking the time to leave us such a positive review. We’re really glad to hear that you found the process easy and that we kept you informed throughout. It’s great to know that your repairs were completed and your compensation resolved promptly. Thank you for your recommendation and kind words! Kind regards, Liberay Legal

0
Collected on: Google collection source logo

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