Liberay Legal Limited logo

Liberay Legal Limited

4.7 | 147 Reviews 147 Reviews | Property Law Cases
239 Total Company Reviews info icon Property Law Cases | info icon 239 Total Company Reviews Property Law Cases | info icon 239 Total Company Reviews

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

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Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8002945

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Liberay Legal Limited |

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Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
Value for money: 94%
11% above
national average
95%+
Success
Rate
Satisfied with outcome: 95%+
14% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.7/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited
Lexcel - Practice Management Standard accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Liberay Legal Limited Review Scores & Client Satisfaction Overview

4.7
Excellent
93%
Value for
Money
Value for money: 93%
10% above
national average
95%
Success
Rate
Satisfied with outcome: 95%
13% above
national average
95%+
Would
Recommend
Would recommend to friends and family: 95%+
15% above
national average
Communication 4.7/5
Initial Impressions 4.6/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.6/5

Accreditations

Liberay Legal Limited are accredited by

Clinical Negligence accreditation awarded to Liberay Legal Limited
The Law Society accreditation awarded to Liberay Legal Limited
Lexcel - Practice Management Standard accreditation awarded to Liberay Legal Limited

Description

At Liberay Legal, our focus is simple: to use our superior technical and strategic legal knowledge and experience to achieve the best possible outcome for our clients and place them in the financial position they would have been had they not been manipulated.

Rankings by area of expertise

The rankings below show the areas of expertise that Liberay Legal Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Thomas

Thomas

Verified
Housing & Property

Annie your a star ⭐

Overall a pleasant company to deal with we finally got the repairs done in the end! Thanks guys you don’t realise how much I appreciate what you achieved no more flooding around the property so big thumbs up 👍🏼 from me 😊

Profile image of Elizabeth Opoku Mensah

Elizabeth Opoku Mensah

Verified
Housing & Property

Thank you

You also arranged for the painting to be done, which has made my house feel fresh and comfortable again. Now my friends can visit me, and I finally feel happy and at peace when I come home. It truly feels like my home again. Your legal team has made a huge difference in my life.

Contact & Locations - Liberay Legal Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

Atria, Spa Road, Bolton, Lancashire, BL1 4AG

Reviews

4.7 /5 147 Reviews
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Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm is praised for its expertise in housing disrepair claims, landlord repairs and securing compensation, often achieving practical outcomes such as repair works and settlements. Clients value its clear guidance through the legal process, strong follow-up and persistence in resolving longstanding issues. Soft skills highlighted include professionalism, patience, empathy, reassurance, and excellent communication, with staff described as helpful, supportive, polite and easy to reach. Many reviewers also appreciated how the team reduced stress and kept them informed at every stage.

Great communication
Kept informed
Explained thoroughly
Helpful staff
Professional service
Quick results
Efficient service
Supportive throughout
Easy to understand
Persistent approach

ReviewSolicitors Review List

Profile image of Kelly Mc

Kelly Mc

Verified

Disrepair claim

My experience was not as satisfactory as I first thought, process started well then I spent months of chasing, lack of Communication didn’t call back after leaving messages, kept changing people dealing with the case but didn’t communicate that to me. It’s been a very stressful time for me and the reason I contacted yourselves was to take the stress from me and my family, but this has taken over 2 years to solve. The only satisfactory part was dealing with Annie, as she responded when she said she would.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Consumer

House repairs

Hi the jobs that has been done in my oppinion in the back bedroom is just covering up the mould and rain marks. The jobs that is done is all good but I am still waiting for the work on the roof to be fixed. And worried that it won`'t get done.

0
Collected on: ReviewSolicitor collection source logo
Profile image of mohammed

mohammed

Housing & Property

Excellent Service and Support from James Middleton

James Middleton has been very helpful and professional throughout my case. He has always been polite, supportive and kept me informed about the progress of my case. I really appreciate the time and effort he has taken to help me and answer my questions. I am very satisfied with the service I received and would definitely recommend James Middleton to others.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Janet Vincent

Janet Vincent

Housing & Property

Housing repair

I couldn't recommend this firm enough, I've had so much help and support to get not only get all the repairs done by my housing association but got compensation aswell !

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Housing & Property

Excellent service

I have an excellent service with james Middleton my claim was handles very well and I was updates every step of the way very happy with the service and my outcome. Thanks james and the team

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of harrison frimpong

harrison frimpong

harrison

Explained the whole process thoroughly and kept in regular contract. Very easy to reach and contact in the event I was seeking an update. More than anything made what has been long standing issue less of a burden. Would most definitely recommend should you need legal represent for housing disrepair

Thank you so much for taking the time to leave such a lovely review Harrison. We’re really pleased to hear that you felt supported and kept informed throughout the process, and that we were able to make what had been a long-standing issue feel less of a burden. We truly appreciate your recommendation and wish you all the very best for the future.

0
Collected on: Google collection source logo
Profile image of The shopping watcher

The shopping watcher

Housing & Property

The

All the work that I had repeatedly asked the housing trust sanctuary to repair ignored for 5 years they have all been done and I ended up with over a grand compensation. Liberty still keep in touch to address any new problems arising glad I trusted me gut I don't usually engage with face to face house calls but I'd come to face the fact I couldn't do it alone I would like to thank Phoebe for convincing me as a single dad of two kids with autism I had a right to clean house not mouldy without rain coming through roof every night to my kids bedrooms and it was Joanne who took over and has fought for me to get the repairs done and on a time scale ✨

Thank you so much for sharing your experience and for your kind words. We’re so pleased that Phoebe and Joanne were able to support you, help get the repairs addressed and ensure your concerns were properly heard. We’re delighted that you and your family can now enjoy a safer, more comfortable home. We’ll be sure to pass your lovely feedback on to the team.

0
Collected on: Google collection source logo
Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of Antonio “Ant” Domingos

Antonio “Ant” Domingos

Antonio

Do not think twice ! We are over few years with them they will call get your details sent a fake people around claiming that they will help but in the end nothing. Mind you they claim money from the government with your details our housing disrepair claim never help us in nothing. Am gutted fed up like being scammed. That star means rubbish.

Dear Mr Domingos, Thank you for your review relating to your ongoing case. I am so sorry that you are unhappy with the progress that this is making and would like to the opportunity to discuss your concerns further. Could I please ask you to e-mail me directly on amy.duxbury@liberaylegal.co.uk so I can try to make this right? Thank you, Liberay Legal Limited

1
Collected on: Google collection source logo
Profile image of Timothy Oleary

Timothy Oleary

Housing & Property

Timothy

I found dealing very easy they kept me informed I got my compensation and repairs all done quickly I would recommend this company to anyone again thanks for all your help

Thank you for taking the time to leave us such a positive review. We’re really glad to hear that you found the process easy and that we kept you informed throughout. It’s great to know that your repairs were completed and your compensation resolved promptly. Thank you for your recommendation and kind words! Kind regards, Liberay Legal

0
Collected on: Google collection source logo

Reviews

4.7 /5 239 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Liberay Legal Limited

The firm is praised for its expertise in housing disrepair claims, landlord repairs and securing compensation, often achieving practical outcomes such as repair works and settlements. Clients value its clear guidance through the legal process, strong follow-up and persistence in resolving longstanding issues. Soft skills highlighted include professionalism, patience, empathy, reassurance, and excellent communication, with staff described as helpful, supportive, polite and easy to reach. Many reviewers also appreciated how the team reduced stress and kept them informed at every stage.

Great communication
Kept informed
Explained thoroughly
Helpful staff
Professional service
Quick results
Efficient service
Supportive throughout
Easy to understand
Persistent approach

ReviewSolicitors Review List

Profile image of Stephanie Fletcher

Stephanie Fletcher

Review on how my case was dealt

Allaya was very helpful throughout the case kept us in the loop and would explain everything in more depth if needed and also kept me calm when I was stressed

0
Collected on: ReviewSolicitor collection source logo
Profile image of Kelly Mc

Kelly Mc

Verified

Disrepair claim

My experience was not as satisfactory as I first thought, process started well then I spent months of chasing, lack of Communication didn’t call back after leaving messages, kept changing people dealing with the case but didn’t communicate that to me. It’s been a very stressful time for me and the reason I contacted yourselves was to take the stress from me and my family, but this has taken over 2 years to solve. The only satisfactory part was dealing with Annie, as she responded when she said she would.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Consumer

House repairs

Hi the jobs that has been done in my oppinion in the back bedroom is just covering up the mould and rain marks. The jobs that is done is all good but I am still waiting for the work on the roof to be fixed. And worried that it won`'t get done.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Leanne Leonard

Leanne Leonard

Verified

Brilliant

Really happy with the result from start to finish started in May 2026 and they got it all sorted with the work startied 21st sept an compensation payment couple days later thank u to Samantha and Wallace for everything leanne

0
Collected on: ReviewSolicitor collection source logo
Profile image of KylieB

KylieB

Brilliant

Brilliant experience Great and efficient service

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Tony Ramsden

Tony Ramsden

Tony

Started off great ended up terrible not sure it was because of the 2nd solicitor they gave me he didn't show any interest at all in my case

Thank you for your review regarding your claim Tony. Whilst we are pleased that you were satisfied with how we handled your initial Housing Disrepair Claim, we are disappointed to learn that you felt the solicitor dealing with your Breach Claim did not show sufficient interest in your case and did not meet the high standards of service we strive to provide. We are sincerely sorry that you were left feeling this way and appreciate you bringing your concerns to our attention. Feedback such as yours is invaluable, as it helps us to review our processes and continue improving the service we provide to all of our clients. We remain committed to delivering the highest level of client care throughout the firm and take all concerns regarding service standards seriously. Thank you again for taking the time to share your experience and for bringing your concerns to our attention. Should you wish to discuss any aspect of your experience further, please do not hesitate to contact me on ruheen.mohmed@liberaylegal.co.uk Wishing you all the very best for the future, Liberay Legal

0
Collected on: Google collection source logo
Profile image of harrison frimpong

harrison frimpong

harrison

Explained the whole process thoroughly and kept in regular contract. Very easy to reach and contact in the event I was seeking an update. More than anything made what has been long standing issue less of a burden. Would most definitely recommend should you need legal represent for housing disrepair

Thank you so much for taking the time to leave such a lovely review Harrison. We’re really pleased to hear that you felt supported and kept informed throughout the process, and that we were able to make what had been a long-standing issue feel less of a burden. We truly appreciate your recommendation and wish you all the very best for the future.

0
Collected on: Google collection source logo
Profile image of The shopping watcher

The shopping watcher

Housing & Property

The

All the work that I had repeatedly asked the housing trust sanctuary to repair ignored for 5 years they have all been done and I ended up with over a grand compensation. Liberty still keep in touch to address any new problems arising glad I trusted me gut I don't usually engage with face to face house calls but I'd come to face the fact I couldn't do it alone I would like to thank Phoebe for convincing me as a single dad of two kids with autism I had a right to clean house not mouldy without rain coming through roof every night to my kids bedrooms and it was Joanne who took over and has fought for me to get the repairs done and on a time scale ✨

Thank you so much for sharing your experience and for your kind words. We’re so pleased that Phoebe and Joanne were able to support you, help get the repairs addressed and ensure your concerns were properly heard. We’re delighted that you and your family can now enjoy a safer, more comfortable home. We’ll be sure to pass your lovely feedback on to the team.

0
Collected on: Google collection source logo
Profile image of lee bromley

lee bromley

lee

Well 4 years ago my roof started leaking. My land lord didn’t respond for 15 months, that’s when I saw an add for housing disrepair and to cut a long story short Liberay legal was on my side. Within three weeks a property assessor came and took a full damage report and within a year my Claim was finally settled out of court. I was very happy with the service that was provided to me with special thanks and attention to Natalie Tomlinson who handled my Claim. I finally received my check on the 13th of June this year and was very happy indeed with the outcome. I would highly recommend this service to anyone Is Where their landlord thinks it’s okay for people to live in poor damp mouldy conditions I can’t praise them enough for the service they have provided. I would highly recommend this company to anyone and everyone who is going through landlord this repairs. My thanks again to Liberay Legal and Natalie. It is definitely a five star service.

Thank you for taking the time to share your experience so openly and positively. We’re so pleased we could support you through a difficult situation and achieve a positive outcome. Your kind words about Natalie will be passed on - she’ll be delighted to know she made such a difference. We really appreciate your recommendation. Thank you again for your trust in Liberay Legal, and we wish you all the very best moving forward.

0
Collected on: Google collection source logo
Profile image of June Slater

June Slater

June

Informative, patient, professional, courteous and totally efficient with following up with calks, post and emails. I felt protected and in expert hands every step of the way through this procedure. Especially with Debra Owen. Many Thanks June Slater.

Dear June, Thank you so much for your kind and thoughtful feedback. It’s wonderful to hear that you felt informed, supported, and in safe hands throughout the process. Debra will be especially pleased to know that her care and dedication made such a positive impact on your experience. We’ll be sure to pass along your kind words to her. Thank you again for taking the time to share your experience, it’s truly appreciated.

0
Collected on: Google collection source logo

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