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Waterstone Legal

4.8 | 43 Reviews 43 Reviews | Commercial Property
575 Total Company Reviews info icon Commercial Property | info icon 575 Total Company Reviews Commercial Property | info icon 575 Total Company Reviews

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Accepting new clients

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011137

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Waterstone Legal Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
95%
Success
Rate
95%
Would
Recommend
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Waterstone Legal are accredited by

The Law Society accreditation awarded to Waterstone Legal
Conveyancing Quality Scheme accreditation awarded to Waterstone Legal
Trading names:
• Waterstone Solicitors
• Waterstone Legal

Description

Established in 2014, We strive to be the leading general practice firm by delivering quality and value to our clients. We deliver consistent services across our platform of practices and sectors in all matters we undertake including but not limited to Immigration, Conveyancing, litigation, Landlord and Tenancy matters.

Rankings by area of expertise

The rankings below show the areas of expertise that Waterstone Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Waterstone Legal Review Scores & Client Satisfaction Overview

4.7
Excellent
94%
Value for
Money
11% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Waterstone Legal are accredited by

The Law Society accreditation awarded to Waterstone Legal
Conveyancing Quality Scheme accreditation awarded to Waterstone Legal
Trading names:
• Waterstone Solicitors
• Waterstone Legal

Description

Established in 2014, We strive to be the leading general practice firm by delivering quality and value to our clients. We deliver consistent services across our platform of practices and sectors in all matters we undertake including but not limited to Immigration, Conveyancing, litigation, Landlord and Tenancy matters.

Rankings by area of expertise

The rankings below show the areas of expertise that Waterstone Legal offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Waterstone Legal

Contact & Locations - Waterstone Legal

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00
Saturday (Closed)
Sunday (Closed)

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Reviews

4.8 /5 43 Reviews
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Rating

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Clients say

What clients say about Waterstone Legal

The firm is praised for its expertise in conveyancing and property transactions, including house purchases, sales, remortgages and completions, as well as immigration matters such as visas, settlement applications, renewals and complex appeals. Clients value its clear guidance, strong legal knowledge and ability to handle cases efficiently, often achieving swift outcomes. Soft skills highlighted include professionalism, responsiveness, proactivity, patience, kindness and a reassuring personal touch. Many reviews also note excellent communication, with regular updates, clear explanations and a supportive approach that reduces stress throughout the process.

Professional service
Clear communication
Prompt responses
Helpful support
Thorough handling
Regular updates
Knowledgeable advice
Proactive approach
Quick completion
Friendly staff

ReviewSolicitors Review List

Profile image of F M Hussey

F M Hussey

Verified
Commercial Property

Conveyancing Service for House Purchase

Hasan Forqan , was very professional and completed the work diligently. He was always available to be reached and offered advice before the mortgage AIP about funds and sources of income. Throughout the process, he kept us informed about his communications with the parties to manage time and expectations. In the end, he delivered a brilliant job, completing the exchange and completion in the same week.

Solicitors tagged in
this review

from Waterstone Legal

It is great to hear that Hasan provided such diligent and professional support throughout your purchase. His clear communication and practical guidance are so important when navigating a property transaction, and we are pleased he was able to keep everything on track for you. We really appreciate your kind feedback and will be sure to pass your comments on to Hasan.

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Mateen

Commercial Property

He was professional

We had an excellent experience working with Nitesh throughout our house purchase. He was professional, responsive, and kept us informed at every stage of the process. Whenever we had questions, he took the time to explain everything clearly and made what could have been a stressful experience much easier. Nitesh worked hard to help us complete within our preferred timeframe and was always courteous and efficient. We really appreciated his support and attention to detail from start to finish. Thank you, Nitesh, for all your help. We would happily recommend you to anyone looking for a reliable and knowledgeable solicitor.

Solicitors tagged in
this review

from Waterstone Legal

Hi Mateen, thank you so much for taking the time to share your wonderful review! Buying a home can often be a highly taxing endeavour, so we are thrilled that Nitesh’s expert guidance, rapid communication, and clear explanations made the entire process significantly more manageable for you. Your enthusiastic endorsement means the world to us. Thank you for highlighting Nitesh as a dependable and highly astute ally, we wish you all the very best in your new home!

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Hasan Forqan

Verified

Property completion

I would like to appreciate Mr Hasan Foqan for his excellent professional services.He handled my matter with great care

Solicitors tagged in
this review

from Waterstone Legal

Thank you so much for your kind words and for taking the time to leave this wonderful review. Your feedback means a great deal to us and to Hasan. If you need any further assistance in the future, please don’t hesitate to get in touch. Thank you again for recommending our services.

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Natnael

Great job!

Amazing, Najiya worked on my proceeds from start to end and it unexpectedly took much longer than expected on buyers side but they keep going. Really appreciate her level of attention, perseverance and attitude! Would definitely recommend to others!

Solicitors tagged in
this review

Waterstone Legal

Thank you, Natnael! Your feedback means a lot to us. We’re thrilled that Najiya’s dedication and perseverance made a positive difference for you, even with the delays on the buyer’s side!

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Anonymous

Verified

Purchase of property

Overall a good experience. At times was hard to get hold of and get an update, but when it mattered was doing everything she could.

Legal experts tagged in
this review

Waterstone Legal

Thank you for your honest feedback. We’re glad to hear you had a good overall experience, and we appreciate you highlighting the areas where we can improve communication. It’s great to know that when it mattered most, Nithi committed to supporting you. Thanks again for sharing your experience!

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Other Reviews

Profile image of Syed murshed Miah

Syed murshed Miah

Syed

Waterstone Legal has unfortunately lacked the high expectations that it holds itself up to. It is highly disappointing especially towards the process behind my mortgage. There was a lack of transparency and communication, for many days I was left without any response despite my consistent messages, calls and emails. It was rare instances at which she decided to message back, overall this has began to make me question whether Waterstone Legal is putting their client first and answering questions. Secondly, the attitude. Unfortunately, many people alongside myself aren't particularly aware of the processes behind these complicated systems like getting a mortgage and it is why we rely on Waterstone Legal. However, members at Waterstone have not offered that sense of understanding and somewhat rude at times when I was unable to understand what was being told or asked. It took awfully long for the mortgage to be processed and linked with the lack of transparency. Whilst there is no denying that issues may occur along the way, it should seem standard to be informed about the troubles and the duration of how long this may take. Finally, contacting the reception at Waterstone Legal was poor. When connected, they had no information in regards to the situation and hence would call me back after informing the relevant member. However, no call back had ever occurred. As you can see, Waterstone Legal has significantly undermined it's clients and their wellbeing, creating a rather unpleasant experience.

Reply by profile image of Shah Ali

Shah Ali

Dear Syed, Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. As this relates to a legal matter, we are unable to discuss the details publicly. However, we have contacted you directly regarding outstanding property-related charges and are awaiting your response. We would be happy to address any concerns through the appropriate channel, so please reply to our email and we will continue to assist.

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Jacobs

Jacobs

I’ve worked with Jasmine on multiple leasing transactions, and she has been outstanding every single time. She’s always on top of everything, easy to reach, and explains every detail clearly. Jasmine is professional, easy to work with, and consistently delivers excellent service. I highly recommend reaching out to her for any commercial leasing needs, you’ll be in great hands!

Solicitors tagged in
this review

Waterstone Legal

Dear Jacobs, Thank you for your excellent feedback! We are delighted to hear that Jasmine has been outstanding every single time you've worked with her on multiple leasing transactions. It is wonderful that you found her always on top of everything, easy to reach, and able to explain every detail clearly. We are proud of her professional manner and commitment to consistently delivering excellent service. We appreciate your high recommendation for commercial leasing needs. Best regards, Waterstone Legal

0
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William

William

Avoid This Firm At All Costs Shocking service. They knew all week that completion was set for today, yet the solicitor on the file went on holiday without preparing or properly handing it over. The person taking over clearly had no idea what they were doing. My solicitor was palmed off with excuses about “other completions” while my buyer’s money sat in their account ready to go. The delays and stress were completely avoidable. Total incompetence. If you want your sale to actually complete, avoid this firm.

0
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mohammad

mohammad

Dealing with Hasan Forqan from Waterstones legal conveyancing has been great he explained everything and made the process nice and easy will definitely use Waterstone again and will recommend to others aswell thank you Hasan for everything

Solicitors tagged in
this review

Waterstone Legal

Thank you so Mohammad for your lovely feedback! We're delighted to hear that Hasan made the process smooth and easy for you. Your recommendation means a lot, and we’ll be here whenever you need us again. Thanks for choosing Waterstone Legal!

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Kathy

Housing & Property

Kathy

Waterstone Legal's conveyancing services, particularly guided by Nithi, were nothing short of excellent. Nithi's exceptional expertise stood out throughout the process. Their professionalism and commitment to ensuring a smooth transaction were truly commendable. Nithi's clear communication and willingness to go above and beyond made the entire experience seamless. I highly recommend Waterstone Legal, especially with Nithi's outstanding support, for anyone seeking reliable and proficient conveyancing services.

Legal experts tagged in
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A representative from Waterstone Legal responded to this review

Thank you, Kathy

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Reviews

4.7 /5 575 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Waterstone Legal

The firm is praised for its expertise in conveyancing and property transactions, including house purchases, sales, remortgages and completions, as well as immigration matters such as visas, settlement applications, renewals and complex appeals. Clients value its clear guidance, strong legal knowledge and ability to handle cases efficiently, often achieving swift outcomes. Soft skills highlighted include professionalism, responsiveness, proactivity, patience, kindness and a reassuring personal touch. Many reviews also note excellent communication, with regular updates, clear explanations and a supportive approach that reduces stress throughout the process.

Professional service
Clear communication
Prompt responses
Helpful support
Thorough handling
Regular updates
Knowledgeable advice
Proactive approach
Quick completion
Friendly staff

ReviewSolicitors Review List

Profile image of Arber

Arber

Verified
Immigration

Highly recommended

I had a great experience with Waterstone Legal. They stayed in contact and kept me updated upon my case. I appreciate the support and help and I can definitely say I would refer them to others.

Legal experts tagged in
this review

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Tony

Excellent Service

I would like to sincerely thank Oliverta and her wonderful assistant for their professionalism, kindness, and dedication throughout the whole process. They were both extremely helpful, supportive, and always willing to answer my questions and guide me whenever I needed assistance. Oliverta was very professional, knowledgeable, and reassuring, which made the whole experience much easier and less stressful. Her assistant was also incredibly friendly, responsive, and helpful. I truly appreciate all their hard work and support. I would highly recommend Oliverta and her team to anyone looking for a reliable, professional, and caring service. Thank you so much for everything!

Solicitors tagged in
this review

from Waterstone Legal

It’s lovely to hear how well supported you felt by Oliverta and her assistant throughout the process. Their professionalism, kindness and willingness to help clearly made a difficult experience much easier. Thank you for your thoughtful feedback and recommendation.

1
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Profile image of F M Hussey

F M Hussey

Verified
Commercial Property

Conveyancing Service for House Purchase

Hasan Forqan , was very professional and completed the work diligently. He was always available to be reached and offered advice before the mortgage AIP about funds and sources of income. Throughout the process, he kept us informed about his communications with the parties to manage time and expectations. In the end, he delivered a brilliant job, completing the exchange and completion in the same week.

Solicitors tagged in
this review

from Waterstone Legal

It is great to hear that Hasan provided such diligent and professional support throughout your purchase. His clear communication and practical guidance are so important when navigating a property transaction, and we are pleased he was able to keep everything on track for you. We really appreciate your kind feedback and will be sure to pass your comments on to Hasan.

0
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N ALI

Housing & Property

Excellent Service from Start to Finish

I recently used Waterstone Legal for my house sale and couldn’t be happier. From day 1 Maruf was proactive, professional and incredibly thorough. Communication was excellent- I was never left chasing for updates and all my questions were answered quickly and clearly. Really appreciate the professionalism and the personal touch. Would definitely use again. Highly recommend.

Legal experts tagged in
this review

from Waterstone Legal

It’s wonderful to hear that Maruf made your house sale a smooth and reassuring experience. We’re pleased that his attention to detail and clear communication made such a positive difference. Thank you for your trust and recommendation.

0
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Koado Luca

Verified

Exceptional service and genuine support when I needed it most

I would like to say a huge thank you to Oliverta and Rafidah for all their hard work, professionalism and support throughout my case. They were always helpful, responsive and genuinely committed to helping me, even when the situation was difficult and stressful. Their dedication and the way they handled everything gave me a lot of reassurance and confidence. I’m extremely grateful for everything they have done for me and for the outcome they helped achieve. I honestly couldn’t have asked for better people to have by my side. Thank you, Oliverta and Rafidah, from the bottom of my heart. ❤️ I would highly recommend them to anyone looking for professional and caring immigration support.

Legal experts tagged in
this review

from Waterstone Legal

We’re really glad to hear that Oliverta and Rafidah were there for you when you needed them most. It’s lovely to know that their support helped make a difficult process feel a little easier. Thank you for your kind words and for recommending them.

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Other Reviews

Profile image of Arber Isufi

Arber Isufi

Arber

They were incredibly professional, responsive, knowledgeable, and always kept me informed throughout the entire process. I highly recommend them to anyone!

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Rinnert van den Bergh

Rinnert

We were helped by Hredi, who took on our case and did an outstanding job. Everything was sorted with minimal effort from our side. Thank you so much to Hredi and the team!

Legal experts tagged in
this review

from Waterstone Legal

Thank you for your kind recommendation, Rinnert. We are delighted that Hredi was able to handle your matter so effectively and make the process as straightforward as possible for you. We greatly appreciate your recognition of Hredi and the wider team.

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Imaadh Marikar Bawa

Imaadh

Used them for conveyencing work for the purchase of my first home. The solicitor in charge at the time did a wonderful job and I was very happy with him. However he unfortunately left the firm and post closure work included transfer of title was never followed up by the relevant team. The owner Mr Shah Ali, was very keen to secure my business and take full payment, he stops communicating and doesn’t respond to a single email addressed to him thereafter. Clearly shows how interest drops once payment is made. Unscrupulous is too good a word to describe them. Please don’t engage at any cost. I am still suffering from phone calls not being answered or continued excuses and emails not being responded to. Please find another solicitor, NEVER use Waterstone legal.

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M Alushi

A client

I would highly recommend Oliverta and Hana. They were both very helpful and supportive throughout the whole process. After being messed around by other solicitors for 12 years, it was such a relief to finally have people who actually listened, helped and took my case seriously. Thank you so much, Oliverta and Hana, for everything you have done. I’m really grateful for all your help. You made what was a very stressful and worrying process much easier for me and my family. I would definitely recommend them to anyone looking for reliable and caring solicitors.

Legal experts tagged in
this review

from Waterstone Legal

Thank you for taking the time to leave this feedback. After enduring such a lengthy and difficult journey elsewhere, it was an honour for Oliverta and Hana to step in, take charge, and guide you to a reassuring conclusion. We wish you and your family nothing but the absolute best moving forward.

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Lucy Williams

Lucy

I highly recommend Oliverta and Hana! From start to finish, they were incredibly supportive, professional, and informative throughout the entire process. They worked extremely hard on our case and guided us every step of the way, keeping us informed throughout. Thanks to their dedication and hard work, we achieved our desired outcome, and we couldn’t be more grateful. Thank you both for all your support and hard work — we truly appreciate it!

Legal experts tagged in
this review

from Waterstone Legal

Thank you, Lucy, for your kind words. We are delighted that Oliverta and Hana provided such dedicated support and kept you well informed throughout your matter. It is wonderful to hear that you were pleased with the outcome, and we greatly appreciate your recommendation.

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