Matter Type:
Leasehold properties
Joseph
Collected on:
They just want your money then ignore you
At the start spoke with Shah, he sold us a fast-track service where we were trying to complete before the stamp duty changes which was £600 inclusive of VAT. 5 minutes later he calls back saying some documents will take a long time...but there is a quicker way for a fee. This was immediately a red flag. I said I did not really want to pay it as I had literally just paid another fee for the process to go quicker. He said he would get back to me (he never did). I am guessing because he realised what he was doing was not ethical.
We then had Nithi who was ok. Estate Agents who were asking for an update of any kind did not get any, then we were told Nithi was on annual leave for a couple of weeks. I would think especially in a fast-tracked process there would be some sort of hand-over, but no. Everything went through before the deadline and she did well when we were sorting out Lifetime ISAs, so credit where it us due.
We are still owed £180 as we overpaid them accidentally. After almost 3 months and constant chasing and calling we have heard nothing. Nithi is never available apparently - as they run away from this issue. I am considering my options as to what to do from here.
So quick to take money from you, but if they owe money then they ignore you.
Would not recommend as their practices are completely unprofessional and potentially illegal.
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