Waterstone Legal

We have worked with Jasmine in our property purchase and very pleased with it overall as she was always on top of everything. Her legal knowledge and dedication to the job is immense and you can just sit and relax! She even worked during holiday time whenever we needed. Definitely recommend her!

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Jasmine Chaudry

I would like to thank Nithi Kumar for her support throughout our conveyancing and property purchase. She was responsive, professional, and kept us updated throughout the process. Communication was clear and timely, and she was always available to answer our questions and explain any points that required clarification. We particularly appreciated her efficiency in progressing the transaction and helping to keep everything moving forward. Her approachable manner and willingness to assist made the process much easier to navigate. Overall, we had a positive experience and would be happy to recommend her services to others going through the conveyancing process.

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Nithi Kumar

Professional, supportive and very helpful with my immigration case.Oliverta and Suela handled everything efficiently and kept me informed at every stage. I really appreciate all their effort and support.Thank you for helping me achieve a successful outcome.

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Oliverta Mediu

Suela Doda

Oliverta and Soela provided excellent support throughout my UK immigration process. They were professional, responsive, and explained every step clearly, making the whole experience much easier and less stressful. I highly recommend their immigration services.

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Oliverta Mediu

Suela Doda

I had an excellent experience with Suela. She was very professional, knowledgeable, and always kept me informed throughout the process. She explained everything clearly and made a stressful situation much easier to deal with. I really appreciated their attention to detail, responsiveness, and dedication to achieving the best outcome possible. I would highly recommend her to anyone looking for reliable legal support.

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Suela Doda

The worst experience ever with Oliverta Mediu.

I’ve had the experience of dealing with 4 conveyancing firms but this was by far worst I’ve experienced. Do not use them at all costs. Communication is extremely poor. They only work on your case when calling and chasing every week. It took 6 months to complete a chain free purchase due to delays caused by Waterstone. To add to this, they had the cheek to tell me to pay extra 250£ for completing within 10 days of exchange. Disgusting.

Shah Ali

03/06/2026

Dear Md, Thank you for your feedback. We are sorry to hear about your concerns. Based on the name shown on this review, we have not been able to identify you as a client of the firm. We also cannot discuss client matters publicly due to our confidentiality obligations. If this review relates to a matter we handled, please email the relevant details, including the client name, property address and file reference, to s.ali@wslegal.co.uk so that we can look into this properly. Kind regards, Waterstone Legal

Waterstone Legal has unfortunately lacked the high expectations that it holds itself up to. It is highly disappointing especially towards the process behind my mortgage. There was a lack of transparency and communication, for many days I was left without any response despite my consistent messages, calls and emails. It was rare instances at which she decided to message back, overall this has began to make me question whether Waterstone Legal is putting their client first and answering questions. Secondly, the attitude. Unfortunately, many people alongside myself aren't particularly aware of the processes behind these complicated systems like getting a mortgage and it is why we rely on Waterstone Legal. However, members at Waterstone have not offered that sense of understanding and somewhat rude at times when I was unable to understand what was being told or asked. It took awfully long for the mortgage to be processed and linked with the lack of transparency. Whilst there is no denying that issues may occur along the way, it should seem standard to be informed about the troubles and the duration of how long this may take. Finally, contacting the reception at Waterstone Legal was poor. When connected, they had no information in regards to the situation and hence would call me back after informing the relevant member. However, no call back had ever occurred. As you can see, Waterstone Legal has significantly undermined it's clients and their wellbeing, creating a rather unpleasant experience.

Shah Ali

03/06/2026

Dear Syed, Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. As this relates to a legal matter, we are unable to discuss the details publicly. However, we have contacted you directly regarding outstanding property-related charges and are awaiting your response. We would be happy to address any concerns through the appropriate channel, so please reply to our email and we will continue to assist.

Oliverta is the best

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Oliverta Mediu

Shah Ali

23/04/2026

We’re grateful for your feedback. Wishing you all the best moving forward.

We had a very difficult process with this firm. There was a lot of confusion in regard to who was taking our case. As first time buyers, the lack of clarity and communication made the process extremely stressful. After our purchase and paying them their fees we started receiving communication from the council chasing a payment the previous owners didn’t do. This is of course not our bill but we’ve been chasing this for over 3 months, calling , sending emails to Waterstones. Incredibly time consuming and they say “they can’t do anything until the sellers respond”. This was their job in the first place and as a company they should be taking responsibility for it.

Shah Ali

02/04/2026

Dear Pepa, Thank you for your feedback. It is appreciated that this matter has been frustrating, and your patience is valued. As solicitors, there are strict confidentiality obligations, and for that reason it would not be appropriate to comment in detail on the specifics of your matter in a public forum. A personalised response will therefore be sent to you by email, so that the position can be addressed properly and in your best interests. Kind regards, Waterstone, Legal