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Tony
Sold my property with Waterstone the beginning it was a bit slow but after I explained my hospital situation they really took a very good care of my case Especially Nithi and Shah. Long story short in the end the conclusion was excellent. Especially Nithi she was answering my e-mails all the time and dealing with third party solicitors.
Would highly recommend
Thank you
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They just want your money then ignore you
At the start spoke with Shah, he sold us a fast-track service where we were trying to complete before the stamp duty changes which was £600 inclusive of VAT. 5 minutes later he calls back saying some documents will take a long time...but there is a quicker way for a fee. This was immediately a red flag. I said I did not really want to pay it as I had literally just paid another fee for the process to go quicker. He said he would get back to me (he never did). I am guessing because he realised what he was doing was not ethical.
We then had Nithi who was ok. Estate Agents who were asking for an update of any kind did not get any, then we were told Nithi was on annual leave for a couple of weeks. I would think especially in a fast-tracked process there would be some sort of hand-over, but no. Everything went through before the deadline and she did well when we were sorting out Lifetime ISAs, so credit where it us due.
We are still owed £180 as we overpaid them accidentally. After almost 3 months and constant chasing and calling we have heard nothing. Nithi is never available apparently - as they run away from this issue. I am considering my options as to what to do from here.
So quick to take money from you, but if they owe money then they ignore you.
Would not recommend as their practices are completely unprofessional and potentially illegal.
Lawyer named in this review: Shah Ali
Shah Ali from Waterstone Legal responded to this review on 24 June, 2025
Thank you for your feedback. We would like to clarify several points raised in your review to ensure an accurate understanding of the situation. 1. Funds Held by Solicitors It is incorrect to state that the funds in question are currently held by Waterstone Legal. The monies remain with the other side’s solicitors, and we have been actively pursuing their release on your behalf. We understand the frustration caused by delays, but please be assured that we are consistently following up to expedite the process. 2. Fast-Track Service and Additional Fees At the outset, you engaged with Shah regarding our fast-track service, which was quoted at £600 inclusive of VAT. During the initial stages, it became apparent that certain documents might require additional time to obtain. Shah discussed alternative options that could potentially expedite the process, which may have involved further fees. We regret any confusion this may have caused and apologise if our communication did not meet your expectations. We will review our procedures to ensure greater clarity in the future. 3. Case Management and Communication We acknowledge your comments regarding the transition of your matter to Nithi and the subsequent communication issues during her annual leave. We strive to maintain continuity in all cases, particularly those on a fast-track basis, and we regret any inconvenience caused by the lack of a formal handover. We appreciate your recognition of Nithi’s efforts in handling the Lifetime ISA aspect of your transaction. 4. Refund of Overpayment Regarding the £180 overpayment, we apologise for the delay in processing your refund. As previously mentioned, the funds are not held by Waterstone Legal, and we are awaiting their release from the other side’s solicitors. We remain committed to resolving this matter and will continue to keep you updated on any progress. 5. Professionalism and Legal Compliance We take allegations of unprofessional or unlawful conduct very seriously. Waterstone Legal is committed to upholding the highest standards of professional and ethical practice. If you have any further concerns, please contact us directly so we can address them promptly. Thank you for bringing these matters to our attention. We value your feedback and are committed to resolving your concerns as swiftly as possible.
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Excellent Service
“If you’re looking for a luxurious experience, look no further than Waterstone Legal specially Mr Shah Ali and they team. They went above and beyond, and their commitment to customer satisfaction is unmatched. Highly recommend!”
I’ve been a loyal customer for over 11 years now, and the entire team at Waterstone Legal never fails to impress. The attention to detail and the exceptional service I receive each time keeps me coming back.”
Lawyer named in this review: Shah Ali
A representative from Waterstone Legal responded to this review on 29 April, 2025
Thank you for your continued trust and loyalty, Harry. We're thrilled to hear that Mr. Shah Ali and the team consistently exceed your expectations. We truly appreciate your recommendation!
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Waterstone Legal (Excellent, Professional Law Firm)
My husband and I utilised the services of Waterstone Legal to procure an Indefinite Leave to Remain (ILR) visa with the Home Office. Our primary solicitor Mr. Darius Dani was knowledgeable, professional, courteous and competent throughout the process.
Since 2018, my family and I have benefited from using the services of Waterstone Legal on numerous occasions. We have no hesitation in recommending Darius + Mr. Shah Ali and the rest of the team @Waterstone Legal for all your legal predicaments.
Lawyer named in this review: Shah Ali
A representative from Waterstone Legal responded to this review on 26 November, 2024
Thank you for your wonderful feedback, Rose. We're so pleased to hear about your positive experience with Darius, Shah Ali, and the team at Waterstone Legal. We truly appreciate your continued trust and are grateful for your recommendation.
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Vey satisfied with my property sale
Very satisfied with an efficient and professional service related to my conveyancing matter. It was cost effective and I was keep updated all the way. I will no hesitation in using Waterstone Legal in property matters.
Lawyer named in this review: Shah Ali
A representative from Waterstone Legal responded to this review on 12 August, 2024
Thank you for your review, Mahesh. We’re pleased to hear that you found Shah's conveyancing service efficient, professional, and cost-effective. We appreciate your confidence in us.
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Fantastic service
I've just completed on a shared ownership sale with Waterstone Legal. Amongst the many road blocks we had in the sale process I cannot fault Nithi Kumar at all. She has been so helpful, friendly, understanding and very professional throughout the whole process. The communication and service I received was fantastic and when I finally find a new property to buy I will certainly look to Waterstone Legal again. I highly recommend this firm.
Thanks again.
Lawyer named in this review: Shah Ali
A representative from Waterstone Legal responded to this review on 05 August, 2024
Thank you for your feedback, Sian. We’re pleased to hear that Nithi, Shah and our team at Waterstone Legal provided you with excellent support and professionalism throughout your shared ownership sale. We appreciate your recommendation.
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Superb service
Nithi went above and beyond to help with turned out to be a complicated long drawn out sale of our property. She kept me informed, did everything in a timely manner, there were no delays on our side and was extremely pleasant to do business with. I loved the app which meant I had clear instructions on what I needed to provide and I could also see as things moved to the next stage of the process. Very impressed, great value from a professional team, it was refreshing to deal with such straight talking but also helpful solicitors.
Lawyer named in this review: Shah Ali
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Waterstone Legal + Shah Ali (Excellent Law Firm)
I have utilised the expertise of Mr Shah Ali and Waterstone Legal with 5 separate legal quandaries (spanning over 3 years). In the past Mr Ali and the firm successfully assisted me in circumnavigating the pitfalls and the complexities of the UK Visas and Immigration (UKVI) labyrinth.
More recently Waterstone Legal have positively aided me with the purchasing and selling of properties (Conveyancing).
Shah Ali is an experienced, accomplished and very knowledgeable Solicitor; a consummate professional.
If you’re seeking a positive outcome for all your legal predicaments; look no further. I have no hesitation in recommending Shah Ali and Waterstone Legal.
Lawyer named in this review: Shah Ali
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Great conveyancer and wonderful people
Had a great solicitor in Shah. Even dealing with extreme situations he still managed to get everything done with excellent professionalism.
Lawyer named in this review: Shah Ali
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