Waterstone Legal

Very helpful very good l will recommend to everyone Waterstones legal and the solicitor Oliverta she is amazing thank you very much for your support thank you

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Oliverta Mediu

Rafidah Mahmud

I had an outstanding experience working with Oliverta Mediu. From the very beginning, she demonstrated exceptional professionalism, deep knowledge, and genuine dedication to my case. Her attention to detail and strategic thinking made all the difference, and she consistently kept me informed and confident throughout the process. What truly sets Oliverta apart is her determination and track record—she approaches every case with precision and a winning mindset. You can tell she genuinely cares about her clients and goes above and beyond to achieve the best possible outcome. If you’re looking for a solicitor who is reliable, sharp, and truly among the best, I cannot recommend Oliverta Mediu highly enough.

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Oliverta Mediu

The conveyancing process was handle from start to finish by Honey Shakeri and I was impressed throughout. All dealings, negotiations, etc, with the other party were handled efficiently and professionally throughout. I was kept fully informed during the process and felt supported at all times. I had not used Waterstone previously, but would not hesitate to engage them in the future.

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Honey Shakeri

Nithi worked hard to meet deadlines especially on exchange and completion of house. Returned all calls promptly, Communicated well. Addressed problems as they arose and rectified quickly

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Nithi Kumar

Najiya handled my property sale in late 2025 early 2026 in a competent and efficient manner, remained contactable throughout and provided comprehensive updates when requested. I would use her services again and recommend. The quoted price was competitive with no nasty surprises on completion.

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Najiya Karim

Hredi Chhabria

I’ve had the experience of dealing with 4 conveyancing firms but this was by far worst I’ve experienced. Do not use them at all costs. Communication is extremely poor. They only work on your case when calling and chasing every week. It took 6 months to complete a chain free purchase due to delays caused by Waterstone. To add to this, they had the cheek to tell me to pay extra 250£ for completing within 10 days of exchange. Disgusting.

Shah Ali

03/06/2026

Dear Md, Thank you for your feedback. We are sorry to hear about your concerns. Based on the name shown on this review, we have not been able to identify you as a client of the firm. We also cannot discuss client matters publicly due to our confidentiality obligations. If this review relates to a matter we handled, please email the relevant details, including the client name, property address and file reference, to s.ali@wslegal.co.uk so that we can look into this properly. Kind regards, Waterstone Legal

Waterstone Legal has unfortunately lacked the high expectations that it holds itself up to. It is highly disappointing especially towards the process behind my mortgage. There was a lack of transparency and communication, for many days I was left without any response despite my consistent messages, calls and emails. It was rare instances at which she decided to message back, overall this has began to make me question whether Waterstone Legal is putting their client first and answering questions. Secondly, the attitude. Unfortunately, many people alongside myself aren't particularly aware of the processes behind these complicated systems like getting a mortgage and it is why we rely on Waterstone Legal. However, members at Waterstone have not offered that sense of understanding and somewhat rude at times when I was unable to understand what was being told or asked. It took awfully long for the mortgage to be processed and linked with the lack of transparency. Whilst there is no denying that issues may occur along the way, it should seem standard to be informed about the troubles and the duration of how long this may take. Finally, contacting the reception at Waterstone Legal was poor. When connected, they had no information in regards to the situation and hence would call me back after informing the relevant member. However, no call back had ever occurred. As you can see, Waterstone Legal has significantly undermined it's clients and their wellbeing, creating a rather unpleasant experience.

Shah Ali

03/06/2026

Dear Syed, Thank you for your feedback. We are sorry to hear that you feel disappointed with your experience. As this relates to a legal matter, we are unable to discuss the details publicly. However, we have contacted you directly regarding outstanding property-related charges and are awaiting your response. We would be happy to address any concerns through the appropriate channel, so please reply to our email and we will continue to assist.

We had a very difficult process with this firm. There was a lot of confusion in regard to who was taking our case. As first time buyers, the lack of clarity and communication made the process extremely stressful. After our purchase and paying them their fees we started receiving communication from the council chasing a payment the previous owners didn’t do. This is of course not our bill but we’ve been chasing this for over 3 months, calling , sending emails to Waterstones. Incredibly time consuming and they say “they can’t do anything until the sellers respond”. This was their job in the first place and as a company they should be taking responsibility for it.

Shah Ali

02/04/2026

Dear Pepa, Thank you for your feedback. It is appreciated that this matter has been frustrating, and your patience is valued. As solicitors, there are strict confidentiality obligations, and for that reason it would not be appropriate to comment in detail on the specifics of your matter in a public forum. A personalised response will therefore be sent to you by email, so that the position can be addressed properly and in your best interests. Kind regards, Waterstone, Legal

Have never met such inexperienced and useless lawyers in my life. The person (disgrace) we dealt with tried to steal money off of us during our first house purchase, and refused to give it back. It was only when I threatened taking them to their Regulator that they refunded me.

Shah Ali

12/03/2026

Dear Mr Davies, Thank you for your review. Records have been checked, but it has not been possible to identify you as a client under this name. If your matter was opened under a different name, that may explain why no record has been located. This firm takes all client concerns seriously. If you have used this firm’s services, please email s.ali@wslegal.co.uk with further details so that the matter can be investigated fully. As this is a public forum, it would not be appropriate to comment further here, but any genuine complaint will be reviewed promptly.

We have just purchased a property and used Honey Shakeri for our legal work. She was absolutely fantastic. She always got back to us quickly. She was always clear and took time to explain everything to us. She always kept us in the loop with what she was working on and how long it would take. From start to finish she took 3 months. I would recommend her to everyone! Thanks Honey!

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Honey Shakeri