Waterstone Legal logo

Waterstone Legal

4.6 | 162 Reviews 162 Reviews | Housing & Property
592 Total Company Reviews info icon Housing & Property | info icon 592 Total Company Reviews Housing & Property | info icon 592 Total Company Reviews

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

01314608847

Accepting new clients

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8011137

Visit website
Waterstone Legal |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs

In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.
4.6
Excellent
162 Reviews
91%
Value for
Money
90%
Success
Rate
90%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.6/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.6/5

Accreditations

Waterstone Legal are accredited by

The Law Society accreditation awarded to Waterstone Legal
Conveyancing Quality Scheme accreditation awarded to Waterstone Legal
Trading names:
• Waterstone Solicitors
• Waterstone Legal

Description

Established in 2014, We strive to be the leading general practice firm by delivering quality and value to our clients. We deliver consistent services across our platform of practices and sectors in all matters we undertake including but not limited to Immigration, Conveyancing, litigation, Landlord and Tenancy matters.

Rankings by area of expertise

Local 4 / 63
National 238 / 11,158
4.7
Excellent
592 Reviews
94%
Value for
Money
11% above
national average
94%
Success
Rate
12% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.7/5

Accreditations

Waterstone Legal are accredited by

The Law Society accreditation awarded to Waterstone Legal
Conveyancing Quality Scheme accreditation awarded to Waterstone Legal
Trading names:
• Waterstone Solicitors
• Waterstone Legal

Description

Established in 2014, We strive to be the leading general practice firm by delivering quality and value to our clients. We deliver consistent services across our platform of practices and sectors in all matters we undertake including but not limited to Immigration, Conveyancing, litigation, Landlord and Tenancy matters.

Rankings by area of expertise

Meet the team of Waterstone Legal

Hasan Forqan

Hasan Forqan

Solicitor

4.9 10

Meet the team of Waterstone Legal

Hasan Forqan

Hasan Forqan

Solicitor

4.9 10

Contact details

01314608847
info@wslegal.co.uk
www.waterstonelegal.co.uk

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00
Saturday (Closed)
Sunday (Closed)

3rd Floor, St. Georges House, 6 St. Georges Way, Leicester, Leicestershire, LE1 1QZ

Reviews

4.6 /5 162 Reviews
Filter your results
Star rating
    Review Source

    Rating

    Review Source

    Clients say

    Clients praise the firm for immigration and visa work, including settled status, spouse and partner visas, skilled worker applications, and renewals, as well as property conveyancing for purchases, sales, remortgages and completion support. Reviews highlight strong legal knowledge, attention to detail and efficient handling of complex cases. Clients particularly value the team’s professionalism, responsiveness, clear communication, patience, dedication and supportive manner, with frequent updates and reassuring guidance throughout stressful processes.

    Professional service
    Clear communication
    Prompt responses
    Helpful support
    Legal knowledge
    Patience and dedication
    Proactive updates
    Efficient handling
    Friendly staff
    Honest integrity

    ReviewSolicitors Review List

    Profile image of Joseph F

    Joseph F

    Family Law

    Wouldn't use again :(

    Pretty much a bad experiance, our solicitor at the firm was Honey Shakeri (some associate) who oversaw the process, who failed to exercise their own due diligence in checking whether they where on the Halifax panel, which led them attempting to charge an extra £250 + VAT, it also took her approx 4 x weeks from getting the signed client care letter back to getting the initial enquiries to the sellers solicitors, which time consuming and indicated no priority from their side. I really can't say I would recommend them. It also took ages to be connected and never recieving timely call back requests.

    Legal experts tagged in
    this review

    legal expert Honey Shakeri Honey Shakeri
    Reply by profile image of Shah Ali

    Shah Ali

    Dear Mr Stephen, Thank you for your feedback. We are sorry to learn that you were dissatisfied with the service and communication you received. We have carried out a preliminary review of our records. However, due to our professional duties of client confidentiality and our obligations under UK data protection legislation, including the UK GDPR, we are only able to provide limited information on a public platform. Our initial review indicates that the funds held on your behalf were refunded and that your file was subsequently closed. We would nevertheless be happy to undertake a full investigation into the concerns you have raised, including the communication and delays referred to in your review, to establish whether any further issues require attention. We take client service standards and complaints seriously. Please contact us directly at s.ali@wslegal.co.uk or 02070639040, so that the matter can be investigated fully and we can provide you with a substantive response through the appropriate confidential channel. Waterstone Legal

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Spyros V

    Spyros V

    Verified

    Excellent solicitor service

    Had a pleasure working with Nithi on my flat purchase as she was very proactive with communication and responding to any queries I may had.

    Legal experts tagged in
    this review

    legal expert Nithi Kumar Nithi Kumar

    from Waterstone Legal

    Thank you for your feedback. We’re glad Nithi helped keep your flat purchase on track and made sure you felt informed throughout.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Chirag

    Chirag

    Verified
    Housing & Property

    Great service

    Nithi was very diligent in her work for my case. She ensured my questions were answered to my satisfaction. My purchase was part of a chain and as soon as it closed Nithi ensured things progressed along

    Legal experts tagged in
    this review

    legal expert Nithi Kumar Nithi Kumar

    from Waterstone Legal

    Thank you for your kind feedback, Chirag. We are pleased that Nithi provided diligent support, addressed your queries and helped keep your purchase moving smoothly once the chain was ready to proceed.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of F M Hussey

    F M Hussey

    Verified
    Commercial Property

    Conveyancing Service for House Purchase

    Hasan Forqan , was very professional and completed the work diligently. He was always available to be reached and offered advice before the mortgage AIP about funds and sources of income. Throughout the process, he kept us informed about his communications with the parties to manage time and expectations. In the end, he delivered a brilliant job, completing the exchange and completion in the same week.

    Solicitors tagged in
    this review

    legal expert Hasan Forqan Hasan Forqan

    from Waterstone Legal

    It is great to hear that Hasan provided such diligent and professional support throughout your purchase. His clear communication and practical guidance are so important when navigating a property transaction, and we are pleased he was able to keep everything on track for you. We really appreciate your kind feedback and will be sure to pass your comments on to Hasan.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of N ALI

    N ALI

    Housing & Property

    Excellent Service from Start to Finish

    I recently used Waterstone Legal for my house sale and couldn’t be happier. From day 1 Maruf was proactive, professional and incredibly thorough. Communication was excellent- I was never left chasing for updates and all my questions were answered quickly and clearly. Really appreciate the professionalism and the personal touch. Would definitely use again. Highly recommend.

    Legal experts tagged in
    this review

    legal expert Maruf Ali Maruf Ali

    from Waterstone Legal

    It’s wonderful to hear that Maruf made your house sale a smooth and reassuring experience. We’re pleased that his attention to detail and clear communication made such a positive difference. Thank you for your trust and recommendation.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Imaadh Marikar Bawa

    Imaadh Marikar Bawa

    Imaadh

    Used them for conveyencing work for the purchase of my first home. The solicitor in charge at the time did a wonderful job and I was very happy with him. However he unfortunately left the firm and post closure work included transfer of title was never followed up by the relevant team. The owner Mr Shah Ali, was very keen to secure my business and take full payment, he stops communicating and doesn’t respond to a single email addressed to him thereafter. Clearly shows how interest drops once payment is made. Unscrupulous is too good a word to describe them. Please don’t engage at any cost. I am still suffering from phone calls not being answered or continued excuses and emails not being responded to. Please find another solicitor, NEVER use Waterstone legal.

    Dear Imaadh, Thank you for taking the time to provide your feedback. We are sorry to hear about your experience and the concerns you have raised regarding communication and the post-completion work relating to your property purchase. This is not the standard of service we aim to provide. We understand that our post-completion team is currently in contact with you and is actively engaged in addressing the outstanding matters. Following a review, we have also seen correspondence evidencing the team’s ongoing efforts to progress the matter. As a regulated legal practice, we must respect client confidentiality and cannot discuss the details of an individual matter on a public platform. We remain committed to working with you to clarify the current position and resolve any outstanding issues as promptly as possible. Should you wish to raise any further concerns, please contact Najiya Karim (Head of Post-Completion and Partner) directly, you have her email address and contact number. Any concerns will be considered under our formal complaints procedure. Waterstone Legal

    0
    Collected on: Google collection source logo
    Profile image of Nate Morris

    Nate Morris

    Housing & Property

    Nate

    Very happy! I had a complicated matter when purchasing a property. Nithi was extremely helpful with liaising with my Broker and communication was seamless throughout. I would highly recommend working with Jasmine and the rest of the property team.

    Legal experts tagged in
    this review

    legal expert Jasmine Chaudry Jasmine Chaudry
    legal expert Nithi Kumar Nithi Kumar

    from Waterstone Legal

    Thank you, Nate, for your kind recommendation. We are pleased that Nithi, Jasmine and the property team were able to provide effective support throughout your matter. We appreciate you placing your trust in us.

    0
    Collected on: Google collection source logo
    Profile image of MSH Group

    MSH Group

    Housing & Property

    MSH

    We had an excellent experience working with Nitesh throughout our house purchase. He was professional, responsive, and kept us informed at every stage of the process. Whenever we had questions, he took the time to explain everything clearly and made what could have been a stressful experience much easier. Nitesh worked hard to help us complete within our preferred timeframe and was always courteous and efficient. We really appreciated his support and attention to detail from start to finish. Thank you, Nitesh, for all your help. We would happily recommend you to anyone looking for a reliable and knowledgeable solicitor.

    Solicitors tagged in
    this review

    legal expert Nitesh Rewatkar Nitesh Rewatkar

    from Waterstone Legal

    Thank you so much for sharing your wonderful experience! We are absolutely thrilled to hear that Nitesh provided such a stellar, attentive, and proactive service throughout your home purchase. It is fantastic to know his diligence helped meet your preferred timeline with complete precision. Thank you for the high recommendation, and congratulations on your new home!

    0
    Collected on: Google collection source logo
    Profile image of Md Ujjol

    Md Ujjol

    A client

    I’ve had the experience of dealing with 4 conveyancing firms but this was by far worst I’ve experienced. Do not use them at all costs. Communication is extremely poor. They only work on your case when calling and chasing every week. It took 6 months to complete a chain free purchase due to delays caused by Waterstone. To add to this, they had the cheek to tell me to pay extra 250£ for completing within 10 days of exchange. Disgusting.

    Reply by profile image of Shah Ali

    Shah Ali

    Dear Md, Thank you for your feedback. We are sorry to hear about your concerns. Based on the name shown on this review, we have not been able to identify you as a client of the firm. We also cannot discuss client matters publicly due to our confidentiality obligations. If this review relates to a matter we handled, please email the relevant details, including the client name, property address and file reference, to s.ali@wslegal.co.uk so that we can look into this properly. Kind regards, Waterstone Legal

    0
    Collected on: Google collection source logo
    Profile image of Pepa Duarte

    Pepa Duarte

    Pepa

    We had a very difficult process with this firm. There was a lot of confusion in regard to who was taking our case. As first time buyers, the lack of clarity and communication made the process extremely stressful. After our purchase and paying them their fees we started receiving communication from the council chasing a payment the previous owners didn’t do. This is of course not our bill but we’ve been chasing this for over 3 months, calling , sending emails to Waterstones. Incredibly time consuming and they say “they can’t do anything until the sellers respond”. This was their job in the first place and as a company they should be taking responsibility for it.

    Reply by profile image of Shah Ali

    Shah Ali

    Dear Pepa, Thank you for your feedback. It is appreciated that this matter has been frustrating, and your patience is valued. As solicitors, there are strict confidentiality obligations, and for that reason it would not be appropriate to comment in detail on the specifics of your matter in a public forum. A personalised response will therefore be sent to you by email, so that the position can be addressed properly and in your best interests. Kind regards, Waterstone, Legal

    0
    Collected on: Google collection source logo

    Reviews

    4.7 /5 592 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      Clients praise the firm for immigration and visa work, including settled status, spouse and partner visas, skilled worker applications, and renewals, as well as property conveyancing for purchases, sales, remortgages and completion support. Reviews highlight strong legal knowledge, attention to detail and efficient handling of complex cases. Clients particularly value the team’s professionalism, responsiveness, clear communication, patience, dedication and supportive manner, with frequent updates and reassuring guidance throughout stressful processes.

      Professional service
      Clear communication
      Prompt responses
      Helpful support
      Legal knowledge
      Patience and dedication
      Proactive updates
      Efficient handling
      Friendly staff
      Honest integrity

      ReviewSolicitors Review List

      Profile image of Anonymous

      Anonymous

      Verified
      Immigration

      Excellent and professional service

      After 8 long years of waiting, I finally received my visa, thanks to my solicitor and her continued support. I am incredibly grateful for her professionalism, patience, dedication and hard work throughout this long journey. She stood by me during a very difficult and stressful time, and I truly appreciate everything she has done for me. Receiving my visa after so many years means the world to me, and I will always be thankful for her help. I highly recommend her services to anyone looking for a caring, dedicated and professional solicitor.

      Legal experts tagged in
      this review

      legal expert Oliverta Mediu Oliverta Mediu
      legal expert Hana Khan Hana Khan

      from Waterstone Legal

      What wonderful news after such a long wait. We’re delighted that you have finally received your visa and that the team was able to support you throughout this journey. Thank you for your kind words and for placing your trust in us during such an important time in your life.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Samuel

      Samuel

      Immigration

      ⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended!

      I cannot thank my solicitor enough for all the help and support they have provided throughout my immigration journey. They have successfully handled all three of my visa applications: my initial fiancé visa, my first partner visa extension, and my latest partner visa extension. All three applications were successful, and I am extremely happy with the service I received. The solicitor was professional, knowledgeable, supportive, and helpful throughout the entire process, making what can be a stressful experience much easier. I highly recommend their services to anyone looking for reliable and professional immigration advice. Thank you for your excellent work, dedication, and support throughout all three applications! Five-star service from start to finish!

      Solicitors tagged in
      this review

      legal expert Oliverta Mediu Oliverta Mediu
      legal expert Denada Koci Hysa Denada Koci Hysa

      from Waterstone Legal

      Thank you for your continued trust in our services, Samuel. We’re delighted to have supported you through each stage of your immigration journey and that all three applications were successful. Your recommendation is greatly appreciated, and we wish you all the best for the future.

      2
      Collected on: ReviewSolicitor collection source logo
      Profile image of Joseph F

      Joseph F

      Family Law

      Wouldn't use again :(

      Pretty much a bad experiance, our solicitor at the firm was Honey Shakeri (some associate) who oversaw the process, who failed to exercise their own due diligence in checking whether they where on the Halifax panel, which led them attempting to charge an extra £250 + VAT, it also took her approx 4 x weeks from getting the signed client care letter back to getting the initial enquiries to the sellers solicitors, which time consuming and indicated no priority from their side. I really can't say I would recommend them. It also took ages to be connected and never recieving timely call back requests.

      Legal experts tagged in
      this review

      legal expert Honey Shakeri Honey Shakeri
      Reply by profile image of Shah Ali

      Shah Ali

      Dear Mr Stephen, Thank you for your feedback. We are sorry to learn that you were dissatisfied with the service and communication you received. We have carried out a preliminary review of our records. However, due to our professional duties of client confidentiality and our obligations under UK data protection legislation, including the UK GDPR, we are only able to provide limited information on a public platform. Our initial review indicates that the funds held on your behalf were refunded and that your file was subsequently closed. We would nevertheless be happy to undertake a full investigation into the concerns you have raised, including the communication and delays referred to in your review, to establish whether any further issues require attention. We take client service standards and complaints seriously. Please contact us directly at s.ali@wslegal.co.uk or 02070639040, so that the matter can be investigated fully and we can provide you with a substantive response through the appropriate confidential channel. Waterstone Legal

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Spyros V

      Spyros V

      Verified

      Excellent solicitor service

      Had a pleasure working with Nithi on my flat purchase as she was very proactive with communication and responding to any queries I may had.

      Legal experts tagged in
      this review

      legal expert Nithi Kumar Nithi Kumar

      from Waterstone Legal

      Thank you for your feedback. We’re glad Nithi helped keep your flat purchase on track and made sure you felt informed throughout.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Kloird Qevani

      Kloird Qevani

      Immigration

      Excellent service

      I am extremely grateful Oliverta Mediu for supporting me during my application for settled status and my spouse visa for my wife , and I am also very grateful to Denada for handling my application. I recommend that everyone entrust their cases to Oliverta and Denada.

      Solicitors tagged in
      this review

      legal expert Oliverta Mediu Oliverta Mediu
      legal expert Denada Koci Hysa Denada Koci Hysa

      from Waterstone Legal

      Thank you for your kind feedback, Kloird. We’re delighted Oliverta and Denada provided such valuable support with your settled status and your wife’s spouse visa application. We truly appreciate your recommendation and will pass on your thanks to them.

      3
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Excel Tutors

      Excel Tutors

      Excel

      Excellent service. I really appreciate their honesty and integrity. I paid them some extra money mistakenly and refunded it very quickly. I really liked Mr Shah and Jasmine services. Thank you

      from Waterstone Legal

      Thank you for your kind feedback. We’re pleased our team made a positive impression through their professionalism and integrity. Your appreciation means a great deal to us.

      0
      Collected on: Google collection source logo
      Profile image of Soni Gjata

      Soni Gjata

      Soni

      I would highly recommend Oliverta and Hana who were both extremely helpful and accommodating. They supported me all throughout the process.

      Legal experts tagged in
      this review

      legal expert Oliverta Mediu Oliverta Mediu
      legal expert Hana Khan Hana Khan

      from Waterstone Legal

      Thank you, Soni, for your kind words and recommendation. We are delighted to hear that Oliverta and Hana were so helpful and supportive throughout your matter. We really appreciate your feedback.

      0
      Collected on: Google collection source logo
      Profile image of Arber Isufi

      Arber Isufi

      Arber

      They were incredibly professional, responsive, knowledgeable, and always kept me informed throughout the entire process. I highly recommend them to anyone!

      from Waterstone Legal

      We really appreciate your kind feedback, Arber. It’s great to know you found the team professional, responsive and knowledgeable throughout. Thank you for your recommendation.

      0
      Collected on: Google collection source logo
      Profile image of Rinnert van den Bergh

      Rinnert van den Bergh

      Rinnert

      We were helped by Hredi, who took on our case and did an outstanding job. Everything was sorted with minimal effort from our side. Thank you so much to Hredi and the team!

      Legal experts tagged in
      this review

      legal expert Hredi Chhabria Hredi Chhabria

      from Waterstone Legal

      Thank you for your kind recommendation, Rinnert. We are delighted that Hredi was able to handle your matter so effectively and make the process as straightforward as possible for you. We greatly appreciate your recognition of Hredi and the wider team.

      0
      Collected on: Google collection source logo
      Profile image of Imaadh Marikar Bawa

      Imaadh Marikar Bawa

      Imaadh

      Used them for conveyencing work for the purchase of my first home. The solicitor in charge at the time did a wonderful job and I was very happy with him. However he unfortunately left the firm and post closure work included transfer of title was never followed up by the relevant team. The owner Mr Shah Ali, was very keen to secure my business and take full payment, he stops communicating and doesn’t respond to a single email addressed to him thereafter. Clearly shows how interest drops once payment is made. Unscrupulous is too good a word to describe them. Please don’t engage at any cost. I am still suffering from phone calls not being answered or continued excuses and emails not being responded to. Please find another solicitor, NEVER use Waterstone legal.

      Dear Imaadh, Thank you for taking the time to provide your feedback. We are sorry to hear about your experience and the concerns you have raised regarding communication and the post-completion work relating to your property purchase. This is not the standard of service we aim to provide. We understand that our post-completion team is currently in contact with you and is actively engaged in addressing the outstanding matters. Following a review, we have also seen correspondence evidencing the team’s ongoing efforts to progress the matter. As a regulated legal practice, we must respect client confidentiality and cannot discuss the details of an individual matter on a public platform. We remain committed to working with you to clarify the current position and resolve any outstanding issues as promptly as possible. Should you wish to raise any further concerns, please contact Najiya Karim (Head of Post-Completion and Partner) directly, you have her email address and contact number. Any concerns will be considered under our formal complaints procedure. Waterstone Legal

      0
      Collected on: Google collection source logo

      Can This Law Firm Assist You?

      Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

      Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

      See availability
      Check expertise
      Estimate Costs
      Clear