Graeme
Tried to bill us £5500 for 105 mins work. 9 Complaints settled with Scottish Legal Complaints Commission
Awful experience. My mum used to work with Gilmour & Christie who Taylor & Henderon bought. They tried to bill us £5500 for handling my Dad's estate when he passed away. Took almost 15 months to resolve 9 complaints with Scottish Legal Complaints Commission. Settled complaint without pursuing for compensation. We decided to end the complaint process and the decision was not been taken lightly, but mainly due to my mother's health, the emotional strain, stress has gone on long enough and the thought of another 8-14 months of time to conclude the complaint, is far too much to bear. Make no mistake, or be under no illusion, this absolves Taylor and Henderson of nothing. They accepted and admitted being culpable for 9 complaints registered, and I have no doubt whatsoever if it were not for such a protracted process to resolve things, they would be found guilty of all matters raised against them. Having witnessed face to face how out of touch law firms are with reality, how damaging bereavement is, having to deal with solicitors’ incompetence, how open to abuse solicitors have in billing to people that are grieving, then also go thru another 15 months of intimidation from this process, completely disgusts me. People are completely broken during this process, have no energy to face life, never mind be proving that a law firm and its processes are completely wrong and out of touch, is something that needs to change. As a professional I charge for my expertise, so will not be telling Taylor and Henderson how to improve their business practices but I will be informing the public how they can avoid untrustworthy, out of touch companies who try to extort and pressure widowers and families out of large sums of money, hiding behind a process which even the law society says is broken.
